I bought Roxio Easy VHS to DVD software and capture device. The device works great with VirtualDub, but the software is foulded up. I use Vista Home Premium, 2 gig memory 150 gig free hard disk space, AMD Turion 64X2, nvidia graphics. I have cleaned registry, defragged, shut off AVG, Firewall and other programs, installed Roxio and when I click on the icon it begins to load then goes through an endless configuration, reboot cycle. IF the interface ever does show up, I click on capture video and get a runtime error. Does anyone know how to make this program work? No help so far from Sonic or Roxio forums or knowledge base. Dave Have not used Roxio products in quite a while (except for "Spin Doctor" from an old version 4). However if my RECOLLECTION is correct when i was using their products and they were still within the "free tech" support period they were quite good in providing tech support. If you have just recently purchased the product 1st go on line and register your product. Then use the telephone number provided in your manual (hopefully a toll free number) give them a call. Trying to do this via email messages can be very frustrating.
There are many ways to accomplish what you want but if you just bought this product and your system meets the requirements you have ever right to expect it to work for you. truenorthHi, thanks for the reply. I have been in touch with tech support, but they offer no phone support except for pricier items. Their forums, knowledge base, and tech support has given no answers. I have tried many things, including all their suggestions and a few of my own ideas, but the program will not install and run correctly. Will just KEEP using VirtualDub until they give me some help I guess/ Thanks again, DMy,my not a very good corporate image to be presenting on one of their products is it?
I decided to do a bit of investigating on your product and initial findings as to it's functioning (particularly at the "new user " stage) are somewhat discouraging,
But i have discovered that other users have overcome difficulties,including the one you are having. So i am forwarding some links which i hope will help you to get on with being able to use it. The 1st link may be most helpfull but i suggest if it doesn't resolve your issue read some of the others. goodluck, truenorth
http://www.amazon.com/Roxio-Easy-VHS-to-DVD/product-reviews/B001
http://www.google.ca/search?sourceid=navclient&ie=UTF-8&rlz=1T4GZHZ_enCA241CA241&q=roxio+easy+vhs+to+dvd+reviewThank you for going to all that trouble; I will check those links and get back. Thanks again, DaveThe fact that you "cleaned your registry" raises all sorts of possibilities. No idea what problems that caused, but I'm guessing it's related to your issue with the Roxio Software installation.Well, no real solutions there, but it is good to know that I am not just too stupid to install it. Roxio should give us all a free upgrade to Creator 10. Guess I'll just use VirtualDub until they figure out how to make their program work. Thanks, DNOn cleaning the registry, I merely went into regedit and deleted all the roxio or sonic items. I've done that many times in the past and it has not caused a problem. When I have done it in the past, programs that were not working well functioned ok when I reinstalled them after doing that. I also used regclean and ccleaner to get rid of issues. DNYeah, that's what I figured.

1) Regclean is known to CAUSE all sorts of problems
2) I don't care how many times you've done it, I guaranty you did not get rid of all entries created during the software install. That's what ADD/REMOVE is for.

As I said, "cleaning the registry" is almost certainly related to your problem.Hi,
I didn't do the regedit until I had uninstalled the program, but there were some registry entries related to roxio and sonic left over. Other things I did included defrag, shut down firewall and antivirus, close out the startup programs in msconfig, and then reinstalled. Nothing I try seems to make it work. I could, of course, reformat, reinstall the other programs I use and see if that works, but I read one fellow's comment that he had done that and it didn't help, either. I'm getting pretty fed up with roxio; found a good FREEBIE today that works: Captureflux; it's free and works okay, as does VirtualDub. Thanks for all the input. Davednol,Glad to see that you have a functioning alternative. That is the way i eventually achieved the ability to do the things i wanted as well.
Other than the old version of "spin doctor"which i continue to use for vinyl/cd transfers i no LONGER use any of the Roxio products. I have all of their past commercial versions up to and including 8. I have the same attitude towards all Nero products as well. cheers, truenorthThanks again. Will just hang the Roxio for now. Maybe they'll decide to fix the program later on. Have a good one. DN