Solve : serial usb controller not seeing device?

1.	Solve : serial usb controller not seeing device?
Answer» i was told by Sony support on theit chat support to take my sony VIO VGN-NW20EF bact to factory settings due to the disc DRIVE not working, i done this, now the lap TOP does not see my Novus when i plug into the USB, worked before, other usb connections are working ok, i am now confusedWhat is a Novus ? Does it need its own instillation and drives? If it is a remote temperature and environment monitor, it is not a standard feature of your Toshiba. It is not a simple USB device. The device and has its own instantiation SOFTWARE. Do the install again, using the CD that came with that USB external CONTROLLER.

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