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Solve : Sims 2 clean installer?

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I am unable to use my sims 2 clean installer.  I even tried to uninstall and REINSTALL it.  I get a pop up window that says this on it: "Application has GENERATED an exception that could not be handled. Process id=0x9f8 (2552), Thread id=0x13e0 (5088).  Click OK to terminate the application. Click CANCEL to debug the application."    Now, I tried clicking on cancel to "debug" the application but nothing happened.  I have windows vista and avg antivirus software.  I tried turning off the firewall and that didn't help EITHER.  What is going on?Sounds to me like a hack which we don't do here...
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