Solve : Skype vs. Norton 360?

1.	Solve : Skype vs. Norton 360?
Answer» On April 6th, I gave my daughter a new Gateway Laptop for her birthday. She is now 1000 miles away and I am trying to help her solve one problem. Everything seems to be up and running fine except for Skype. Here are the details. She has a Skype account that is running on her old laptop (8 yrs old +). The new Gateway already had the Skype icon on the desktop when it was delivered. *The new Gateway has Norton 360 as its protection SOFTWARE. She cannot log on to Skype on the Gateway. It won't accept her password and it won't allow her to set a new password. One "techie" she spoke to, told her that the Norton 360 was preventing it, and that he heard of this problem before. Truth or BS? Any and all suggestions welcome. Quote Truth or BS? Later, not the former How would Gateway, or anybody, sell a computer with con conflicting software? Hard to believe. Still, barbecue it is new and was a gift, Gateway should be your first RECOURSE. There is the real possibility the machine has a problem that only Gateway can resolve. I am thinking of a hardware nor software error that they know about but only repair when it is brought to their attention. This is not meant to bad mouth Gateway. With all new products things happen that are not known until the product has been sold Also, the Skype forums report issues with some Gateway computers, but I think you need to ask Gateway first. BTW, it helps if you can give the exact model number. which OS and which version o Skype. Sorry I don' have more help. But wait, others will have some ideas. Please contact Gateway. http://support.gateway.com/us/en/support/default.aspx Note. Be aware that some who say they offer support are not from Gateway. The above is really Gateway. If that computer is still inside warranty, telephone support should be free. Data passed to daughter, who will make call. Thanks.Her Skype is up and running on the new pc, with no problem with Norton 360. Quote from: schuarta on May 13, 2013, 01:16:21 PM Her Skype is up and running on the new pc, with no problem with Norton 360. So, a call to Gateway resolved the problem??Yes.

Answer»

On April 6th, I gave my daughter a new Gateway Laptop for her birthday. She is now 1000 miles away and I am trying to help her solve one problem.

Everything seems to be up and running fine except for Skype. Here are the details.

*She has a Skype account that is running on her old laptop (8 yrs old +).
*The new Gateway already had the Skype icon on the desktop when it was delivered.
*The new Gateway has Norton 360 as its protection SOFTWARE.

She cannot log on to Skype on the Gateway. It won't accept her password and it won't allow her to set a new password. One "techie" she spoke to, told her that the Norton 360 was preventing it, and that he heard of this problem before. Truth or BS?

Any and all suggestions welcome.
Quote

Truth or BS?

Later, not the former
How would Gateway, or anybody, sell a computer with con conflicting software? Hard to believe.
Still, barbecue it is new and was a gift, Gateway should be your first RECOURSE. There is the real possibility the machine has a problem that only Gateway can resolve. I am thinking of a hardware nor software error that they know about but only repair when it is brought to their attention.
This is not meant to bad mouth Gateway. With all new products things happen that are not known until the product has been sold
Also, the Skype forums report issues with some Gateway computers, but I think you need to ask Gateway first. BTW, it helps if you can give the exact model number. which OS and which version o Skype.
Sorry I don' have more help. But wait, others will have some ideas.

Please contact Gateway.
http://support.gateway.com/us/en/support/default.aspx

Note. Be aware that some who say they offer support are not from Gateway.
The above is really Gateway. If that computer is still inside warranty, telephone support should be free.

Data passed to daughter, who will make call. Thanks.Her Skype is up and running on the new pc, with no problem with Norton 360. Quote from: schuarta on May 13, 2013, 01:16:21 PM

Solve : Skype vs. Norton 360?

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