Solve : Software-related conflict that's causing reboots?

1.	Solve : Software-related conflict that's causing reboots?
Answer» Hello, There’s a strong chance that there’s some kind of software-related conflict in my system that’s causing random reboots. How might I have a chance of finding out what exactly it is so I can stop it? Any help would be great. ThanksRight click My Computer Choose Manage Choose event veiwer then system log The red X's in the log are errors, if you click on them a detailed discription will be given. Some errors mean nothing and can be ignored some are very important, have a look and post back. andrewset ...and you suspect a software conflict because ? dl65 Hello, Thanks for your response. There are a ton of errors with ‘cdrom’ as the Source, saying: The device, \Device\CdRom0, has a bad block. There are a few from ‘UPS’ saying: The UPS service could not access the specified Comm Port. There are a lot of recent ones from ‘Service Control Manager' saying: The ScRegSetValueExW call failed for Start with the following error: Access is denied. And the most recent ones are Warnings, not Errors, from ‘Tcpip,’ stating: TCP/IP has reached the security limit imposed on the number of concurrent TCP connect attempts. Because of the Times of the Tcpip Warnings, I wonder if they have anything to do with a sound that started coming from the computer only about an hour or two ago. It was so loud it woke me up. I recorded it by mic: http://www.filesend.net/download.php?f=411377af1905bbec7fe204a78e785a0e I opened the case to record it, and it sounds like it's coming from the lower back of the tower. Might that sound have something to do with the reboots? Any further help would be great. Thanks Quote andrewset ...and you suspect a software conflict because ? dl65 Hello, I could be wrong, but I believe it's a software conflict because it doesn't look like it's the temp or a virus/trojan, because I checked for both with trusted programs, and I haven't made any changes to the hardware. If it could be hardware, is there a particular piece that would most likely be at fault when it comes to random reboots? ThanksThe TCP/IP error is actually a harmless one, microsoft put a limit on how many connections can be made within a a few seconds of time which is easily surpassed, there is a patch on the web to change the number of connections from 10 to 50 http://www.lvllord.de/?url=news&lang=en&PHPSESSID=dbbde4c3ada9a2011b7560c9c5ac54ef Note- some antivirus programs pick this up as a hacker tool and ask you delete it because some trojans change your tcp/ip limit to spead themselves faster, this tool is not a virus however and can be trusted. Ok that takes care of one problem. As for the rest I'll let wiser people then myself help you there. Quote I could be wrong, but I believe it's a software conflict because it doesn't look like it's the temp or a virus/trojan, because I checked for both with trusted programs, and I haven't made any changes to the hardware. If it could be hardware, [highlight]is there a particular piece that would most likely be at fault when it comes to random reboots?[/highlight] The most common causes are bad RAM, heat and bad power supply. We now know a lot about your machine except nothing about these items. What is the PSU make and wattage? How old? This would be my first suspect. Check the ram with a free download at www.memtest86.com Check each RAM one at a time then all together for 30 minutes. Take the side cover off the computer and blow a house fan directly in there and play something for an hour. Post back your results.Hello, Thanks for your responses. Ok, I installed that TCP/IP patch. The PSU make and wattage is a Suntec 580 Switching Power Supply, 580 Watts, and it’s been in the system for only a few months. But I phoned the shop that my computer’s under an EXTENDED WARRANTY with, and they said it’s not the PSU, because if it were, the computer would’ve just stopped turning on instead of restarting. I checked the RAM with a Microsoft RAM tester already, and the results turned out completely successful. I’ve played games on the computer for more than an hour since the problem began, without a restart. So I don’t think it’s the PSU, RAM, or temp. Any further help would be great. ThanksTurn off auto re-boot on system failure & wait for error messages. Also check for errors in your event viewer.Hello, Auto reboot was already off, but I don't get error messages upon returning to Windows. There also don't seem to be any errors in the event viewer that correspond to the reboots, as far as I know. The only 2 kinds of errors I've received ever since the rebooting began were: The Uninterruptible Power Supply service terminated with the following error: The UPS service could not access the specified Comm Port. and The device, \Device\CdRom0, has a bad block. Any further help would be great. ThanksHow often do these re-boots occur, do you have confidence in the power supply to your house power point? Run these online scans just to be sure. Ewido/AVG Online Scan Panda ActivescanHello, I'd say the reboots happen more than 6 times a day. I'm not sure what you mean by 'house power point,' but by now I believe that there are no power-related issues whatsoever. I ran AVG and Panda already, but the scans either turned out with nothing or I deleted what they found, but it didn’t fix the rebooting. Any further help would be great. Thanks Quote I'm not sure what you mean by 'house power point, Not sure what you call them but I mean the thing on the wall that you plug your computer into, also the electricity supply to your house. Is it RELIABLE & stable? [EDIT]Does it re-boot when you are in safe mode?[/edit]This is a "way out in the left field" suggestion but- Go into display properties/screensaver/monitor power/power schemes Make sure your computers not set to go into standby mode, in fact just set all three options to "never" (this will not effect the screen saver). -Maybe its being buggy and causing your trouble, worth a shot. UPS settings can also be accessed here, check to make sure they are correct, stop the service if you are not USING a UPS. (not related to reboots but will stop the error message) Right click "my computer" choose properties/hardware/device manager/ expand DVD/CD-ROM drives, right click on the drive thats giving errors and choose "uninstall" now reboot. After reboot windows should automatically reinstall the drivers for it using the found new hardware wizard.

Answer»

Hello,

There’s a strong chance that there’s some kind of software-related conflict in my system that’s causing random reboots. How might I have a chance of finding out what exactly it is so I can stop it?

Any help would be great.
ThanksRight click My Computer
Choose Manage
Choose event veiwer then system log

The red X's in the log are errors, if you click on them a detailed discription will be given.
Some errors mean nothing and can be ignored some are very important, have a look and post back. andrewset ...and you suspect a software conflict because ?

dl65 Hello,

Thanks for your response.
There are a ton of errors with ‘cdrom’ as the Source, saying:
The device, \Device\CdRom0, has a bad block.
There are a few from ‘UPS’ saying:
The UPS service could not access the specified Comm Port.
There are a lot of recent ones from ‘Service Control Manager' saying:
The ScRegSetValueExW call failed for Start with the following error:
Access is denied.
And the most recent ones are Warnings, not Errors, from ‘Tcpip,’ stating:
TCP/IP has reached the security limit imposed on the number of concurrent TCP connect attempts.

Because of the Times of the Tcpip Warnings, I wonder if they have anything to do with a sound that started coming from the computer only about an hour or two ago. It was so loud it woke me up. I recorded it by mic:
http://www.filesend.net/download.php?f=411377af1905bbec7fe204a78e785a0e

I opened the case to record it, and it sounds like it's coming from the lower back of the tower. Might that sound have something to do with the reboots?

Any further help would be great.
Thanks Quote

andrewset ...and you suspect a software conflict because ?

dl65

Hello,

I could be wrong, but I believe it's a software conflict because it doesn't look like it's the temp or a virus/trojan, because I checked for both with trusted programs, and I haven't made any changes to the hardware. If it could be hardware, is there a particular piece that would most likely be at fault when it comes to random reboots?

ThanksThe TCP/IP error is actually a harmless one, microsoft put a limit on how many connections can be made within a a few seconds of time which is easily surpassed, there is a patch on the web to change the number of connections from 10 to 50
http://www.lvllord.de/?url=news&lang=en&PHPSESSID=dbbde4c3ada9a2011b7560c9c5ac54ef
Note- some antivirus programs pick this up as a hacker tool and ask you delete it because some trojans change your tcp/ip limit to spead themselves faster, this tool is not a virus however and can be trusted.

Ok that takes care of one problem.

As for the rest I'll let wiser people then myself help you there. Quote

I could be wrong, but I believe it's a software conflict because it doesn't look like it's the temp or a virus/trojan, because I checked for both with trusted programs, and I haven't made any changes to the hardware. If it could be hardware, [highlight]is there a particular piece that would most likely be at fault when it comes to random reboots?[/highlight]

The most common causes are bad RAM, heat and bad power supply.

We now know a lot about your machine except nothing about these items.

What is the PSU make and wattage? How old? This would be my first suspect.

Check the ram with a free download at www.memtest86.com Check each RAM one at a time then all together for 30 minutes.

Take the side cover off the computer and blow a house fan directly in there and play something for an hour.

Post back your results.Hello,

Thanks for your responses.
Ok, I installed that TCP/IP patch.
The PSU make and wattage is a Suntec 580 Switching Power Supply, 580 Watts, and it’s been in the system for only a few months. But I phoned the shop that my computer’s under an EXTENDED WARRANTY with, and they said it’s not the PSU, because if it were, the computer would’ve just stopped turning on instead of restarting.
I checked the RAM with a Microsoft RAM tester already, and the results turned out completely successful.
I’ve played games on the computer for more than an hour since the problem began, without a restart.
So I don’t think it’s the PSU, RAM, or temp.

Any further help would be great.
ThanksTurn off auto re-boot on system failure & wait for error messages.
Also check for errors in your event viewer.Hello,

Auto reboot was already off, but I don't get error messages upon returning to Windows. There also don't seem to be any errors in the event viewer that correspond to the reboots, as far as I know. The only 2 kinds of errors I've received ever since the rebooting began were:
The Uninterruptible Power Supply service terminated with the following error:
The UPS service could not access the specified Comm Port.
and
The device, \Device\CdRom0, has a bad block.

Any further help would be great.
ThanksHow often do these re-boots occur, do you have confidence in the power supply to your house power point?
Run these online scans just to be sure.
Ewido/AVG Online Scan
Panda ActivescanHello,

I'd say the reboots happen more than 6 times a day. I'm not sure what you mean by 'house power point,' but by now I believe that there are no power-related issues whatsoever.
I ran AVG and Panda already, but the scans either turned out with nothing or I deleted what they found, but it didn’t fix the rebooting.

Any further help would be great.
Thanks Quote

I'm not sure what you mean by 'house power point,

Not sure what you call them but I mean the thing on the wall that you plug your computer into, also the electricity supply to your house.
Is it RELIABLE & stable?
[EDIT]Does it re-boot when you are in safe mode?[/edit]This is a "way out in the left field" suggestion but-

Go into display properties/screensaver/monitor power/power schemes
Make sure your computers not set to go into standby mode, in fact just set all three options to "never" (this will not effect the screen saver).
-Maybe its being buggy and causing your trouble, worth a shot.

UPS settings can also be accessed here, check to make sure they are correct, stop the service if you are not USING a UPS. (not related to reboots but will stop the error message)

Right click "my computer" choose properties/hardware/device manager/ expand DVD/CD-ROM drives, right click on the drive thats giving errors and choose "uninstall" now reboot. After reboot windows should automatically reinstall the drivers for it using the found new hardware wizard.

Solve : Software-related conflict that's causing reboots?

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