I'm running Windows XP SP2 and Internet Explorer browser , WMP 11
Please help me before i throw my COMPUTER at the wall!

I have just changed to sky broadband which works fine but ever since installing there software which has come with mcafee i can no longer OPEN any movie files that have previously worked, it opens then straight away closes it self . this happens if i double click on a movie icon or if i open WMP by its self and open a movie file from its file menu.

i 've looked around on mcafee but dont really know what i'm looking for , i ve ALSO reinstalled WMP and thats had no effect .

please help

pgc ...... When you say ... "cannot open any movie files" are you REFERING to files that you have stored on your machine or movie clip links that you click on ?
What is type of files are these... avi ...or something else?
Do you get any sort of error message ?
Will music files play ok ?

Which McAfee product are you using ?

Have you tried to uninstall McAfee and see if you can play those files ?


dl65  cheers for replying dl65
just been checking and the movies only say WMV and i tried to open an MP3 that i know worked before and all WMP does is open up momenterly and say "opening media" then 2-5 seconds later shuts down completely and return to what ever page i had open before hand .
i ve tryed turning all mcafee features off and playing them but that did nothing .
the mcafee version is 7.2
i ve just tryed opening a link that has been sent to me on my hotmail and WMP did the same thing

pgcpgc ....... Have you tried to open any of these movie files with another PLAYER..... VLC will open most anything I have come across.....
get it at ..... http://www.videolan.org/vlc/ 

Do you have all the required codecs installed ?


dl65  nice cheers dl65  ... VLC works well so i can atleast see them

i ve checked for updates on WMP from the help menu and it says that none are available , im not sure were to look for the codecs or which ones i need (had a look with google and hundreds came up) are there any you think i could need


pgcpgc ........  I use this one .......
http://www.free-codecs.com/download/Codec_Pack_All_in_1.htm
Version 6.0.3.0

dl65  cheers i tryed that but to no avail .
i managed to find my old copy of norton and got rid of mcafee and that has fixed the problem
there must be something on version 7.2  that is interferring with WMP

Thank you for all your help you have saved quite alot of my hair

thanks again pgc