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What Are The Important Steps In Grievance Handling Procedure?

Answer»

The important steps in grievance HANDLING procedure are:

  • Accepting the grievance and ACKNOWLEDGING it 
  • Carefully listening the problem 
  • Understanding the redefining the problem to ensure that both the parties are at the same LEVEL of understanding
  • Gathering the information – all facts and figures .
  • Offering the best SOLUTION Follow up

The important steps in grievance handling procedure are:


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