Following are a few of the most important quality management principles to focus on:

• Customer Focus: Quality management aims to meet and exceed the needs or expectations of customers.
• Leadership: Leaders create a sense of unity and commitment among staff and ensure that the quality objectives of an ORGANIZATION are met.
• Engagement of People: A thriving organization requires people who are empowered, competent, and engaged to deliver value. A high-performing, empowered and engaged workforce enhances the organization's ability to create value.]
• PROCESS Approach: By understanding and managing activities as interconnected processes that function as a cohesive system, we can achieve more predictable and consistent results more effectively.
• Improvement: Improved performance is a priority for SUCCESSFUL organizations. A continuous focus on improvement is therefore crucial.
• Evidence-based Decision Making: Data-driven decisions have a better CHANCE of producing the desired results than those based on guesswork and intuition. Results are more likely to be ACHIEVED when decisions are made based on data analysis and evaluation.
• Relationship Management: Organizations must manage their relationships with stakeholders, such as suppliers, for sustained success.