What do you mean by Metrics in ServiceNow?

1.	What do you mean by Metrics in ServiceNow?
Answer» They are USED to record and measure the PATH of individual records. It increases the effectiveness of the IT MANAGEMENT process. Example- A metric can measure the incident RESOLUTION by measuring the time to RESOLVE that incident.

Answer»

They are USED to record and measure the PATH of individual records. It increases the effectiveness of the IT MANAGEMENT process.

Example- A metric can measure the incident RESOLUTION by measuring the time to RESOLVE that incident.

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