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What Has Been The Worst Ever Experience For You As A Help Desk Assistant? |
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Answer» This is really a tough question. Prefer to not SAY that some customer was rude to you, or that he TOUCHED you personally and you had serious troubles to deal with that. Good help desk assistant should be able to resolve such situations. Simply try to remember on a concrete situation that LEFT both you and the customer UNHAPPY or strongly UNSATISFIED, and describe them the situation. To be specific is a the most important factor here. This is really a tough question. Prefer to not say that some customer was rude to you, or that he touched you personally and you had serious troubles to deal with that. Good help desk assistant should be able to resolve such situations. Simply try to remember on a concrete situation that left both you and the customer unhappy or strongly unsatisfied, and describe them the situation. To be specific is a the most important factor here. |
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