Explore topic-wise InterviewSolutions in Current Affairs.

I remain up-to-date regarding CURRENT trends and developments in the IT INDUSTRY through internet, journals, books and ACQUAINTANCES.

I remain up-to-date regarding current trends and developments in the IT industry through internet, journals, books and acquaintances.

This is a hard situation that is just rarely resolve in a REAL help DESK support JOB. But to say that you will try to design a list of SIMPLE steps and then go with the customer through EVERY single step until he gets the point, is a advisable answer.

This is a hard situation that is just rarely resolve in a real help desk support job. But to say that you will try to design a list of simple steps and then go with the customer through every single step until he gets the point, is a advisable answer.

Honestly, this job can be quite repetitive. That’s why help desk interview QUESTIONS about motivation are not EASY to answer… But if you really want this job, you should SIMPLY respond to it saying that you LOVE to help other people to solve problems and simply make them FEEL better. Or you can say that you simply prefer routine jobs in general.

Honestly, this job can be quite repetitive. That’s why help desk interview questions about motivation are not easy to answer… But if you really want this job, you should simply respond to it saying that you love to help other people to solve problems and simply make them feel better. Or you can say that you simply prefer routine jobs in general.

Well, people are people, and sometimes just have a bad mood. As an ideal help DESK assistant, you should mention in the FIRST place that you always do your best to avoid conflicts. SECONDLY, if a conflict occurs, you try to understand the customer and think on the same wavelength as he THINKS. After, you are able to solve most of the conflicts. We speak more about similar questions in customer service interview questions article.

Well, people are people, and sometimes just have a bad mood. As an ideal help desk assistant, you should mention in the first place that you always do your best to avoid conflicts. Secondly, if a conflict occurs, you try to understand the customer and think on the same wavelength as he thinks. After, you are able to solve most of the conflicts. We speak more about similar questions in customer service interview questions article.

When answering these sort of questions, we subconsciously tend to MENTION our own ABILITIES. That’s why recruiters LOVE to ask it. Anyway, to mention the ABILITY to LISTEN to the others, the ability to clearly and simply present your thoughts and the ability to be patient would be good.

When answering these sort of questions, we subconsciously tend to mention our own abilities. That’s why recruiters love to ask it. Anyway, to mention the ability to listen to the others, the ability to clearly and simply present your thoughts and the ability to be patient would be good.

This is really a tough question. Prefer to not SAY that some customer was rude to you, or that he TOUCHED you personally and you had serious troubles to deal with that. Good help desk assistant should be able to resolve such situations.

Simply try to remember on a concrete situation that LEFT both you and the customer UNHAPPY or strongly UNSATISFIED, and describe them the situation. To be specific is a the most important factor here.

This is really a tough question. Prefer to not say that some customer was rude to you, or that he touched you personally and you had serious troubles to deal with that. Good help desk assistant should be able to resolve such situations.

Simply try to remember on a concrete situation that left both you and the customer unhappy or strongly unsatisfied, and describe them the situation. To be specific is a the most important factor here.

MAKE sure you answer this question with specific ways you PRIORITIZE your TASKS and understand how some issues are HIGHER priority than others.

make sure you answer this question with specific ways you prioritize your tasks and understand how some issues are higher priority than others.

provide more details with the RESOLUTION and STEP the customer through the PROCESS again.

provide more details with the resolution and step the customer through the process again.

This is an open ENDED question that depends on the support you’re giving. For INSTANCE, if you support a SPECIFIC software product, you’ll be asked to respond with how you HANDLE a certain issue. For instance, if it’s a WINDOWS server product, you would look in Event Viewer for the error to help troubleshoot.

This is an open ended question that depends on the support you’re giving. For instance, if you support a specific software product, you’ll be asked to respond with how you handle a certain issue. For instance, if it’s a Windows server product, you would look in Event Viewer for the error to help troubleshoot.

GOOD customer service representatives are patient with customers but UNDERSTAND their PROBLEMS to RESOLVE issues quickly. They should also identify when standard procedures aren’t WORKING and a supervisor needs to get involved.

good customer service representatives are patient with customers but understand their problems to resolve issues quickly. They should also identify when standard procedures aren’t working and a supervisor needs to get involved.

you should be HONEST in your answer, but usually help DESK people LIKE HELPING others and troubleshooting issues, even the more DIFFICULT issues.

you should be honest in your answer, but usually help desk people like helping others and troubleshooting issues, even the more difficult issues.

ASK for help from a lead or work with the customer and get a more experienced help DESK person involved. Your supervisor should have a WAY for you to ask QUESTIONS and help handle a customer ISSUE.

ask for help from a lead or work with the customer and get a more experienced help desk person involved. Your supervisor should have a way for you to ask questions and help handle a customer issue.

patience to deal with issues over the phone. The ability to LISTEN to customers and understand their PROBLEMS quickly. Respond to customers in a THOUGHTFUL, clear manner to help them resolve the issue. Instruct customers clearly when troubleshooting computer issues.

patience to deal with issues over the phone. The ability to listen to customers and understand their problems quickly. Respond to customers in a thoughtful, clear manner to help them resolve the issue. Instruct customers clearly when troubleshooting computer issues.

this question tests you for your ability to work with people without getting frustrated yourself. Most CUSTOMERS get frustrated when working with a PC and need to call the help DESK. ANSWER the question with how you would work with a person who is not abusive but NEEDS some kind of reassurance that the issue will be resolved.

this question tests you for your ability to work with people without getting frustrated yourself. Most customers get frustrated when working with a PC and need to call the help desk. Answer the question with how you would work with a person who is not abusive but needs some kind of reassurance that the issue will be resolved.

First of all, I would check the hardware. If MODEM or LAN port is OK than I will check the TCP/IP CONFIGURATION and NETWORK settings.

First of all, I would check the hardware. If modem or LAN port is OK than I will check the TCP/IP configuration and network settings.

I will use EMERGENCY repair DISK and TRY to fix the PROBLEM. If problem still arise, I will re-install WINDOWS.

I will use emergency repair disk and try to fix the problem. If problem still arise, I will re-install windows.

I will CALL my supervisor or COWORKER RIGHT away to discuss the problem to find out a SOLUTION.

I will call my supervisor or coworker right away to discuss the problem to find out a solution.

ITIL stands for Information TECHNOLOGY Infrastructure LIBRARY. It is basically a PREDEFINED set of practices for IT service MANAGEMENT (ITSM) that focuses on aligning IT services with the needs of business.

ITIL stands for Information Technology Infrastructure Library. It is basically a predefined set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business.

I am EXTREMELY expert in HARDWARE and Network troubleshooting. Besides, I am also skilled in installing OPERATIONS systems, PATCHES, ANTIVIRUS, and other applications as required.

I am extremely expert in Hardware and Network troubleshooting. Besides, I am also skilled in installing operations systems, patches, antivirus, and other applications as required.

Since I am A+ certified professional and also possess MCSE, I am quite familiar with HARDWARE issues. From common hardware issues LIKE a keyboard malfunctioning to more complex TCP/IP settings, I have skills in MANAGING it all. Since I have working knowledge of networks and stand-alone personal computers, it is not too difficult to WALK customers through troubleshooting procedures.

Since I am A+ certified professional and also possess MCSE, I am quite familiar with hardware issues. From common hardware issues like a keyboard malfunctioning to more complex TCP/IP settings, I have skills in managing it all. Since I have working knowledge of networks and stand-alone personal computers, it is not too difficult to walk customers through troubleshooting procedures.

The caps lock! Many customers make this mistake even THOUGH most modern OPERATING environments prompt them when a caps lock is on. However, there are times when the CUSTOMER has forgotten his password and we have to reset it and other technical PROBLEMS associated with logging in.

The caps lock! Many customers make this mistake even though most modern operating environments prompt them when a caps lock is on. However, there are times when the customer has forgotten his password and we have to reset it and other technical problems associated with logging in.

It is TRUE that many customers have trouble UNDERSTANDING what we at the helpdesk are trying to tell them ESPECIALLY through technical walkthroughs. Since we are not supposed to spend too much time on a call, should a situation like this arise, I usually take the customer’s email address and tell him I will write the walkthrough for him and email it so he can FOLLOW the STEPS. This way he can read and re-read the instructions and understand and follow them at his own pace.

It is true that many customers have trouble understanding what we at the helpdesk are trying to tell them especially through technical walkthroughs. Since we are not supposed to spend too much time on a call, should a situation like this arise, I usually take the customer’s email address and tell him I will write the walkthrough for him and email it so he can follow the steps. This way he can read and re-read the instructions and understand and follow them at his own pace.

Customers are a company’s ASSETS and they need to be looked after in a MANNER not less than PERFECT. The BEST type of customer service comes about when you have been able to help the customer and he puts the phone down happily!

Customers are a company’s assets and they need to be looked after in a manner not less than perfect. The best type of customer service comes about when you have been able to help the customer and he puts the phone down happily!

If you have done anything then you can MENTION to the INTERVIEWER like ATTENDING a seminar on mass communication, or any computer course. But it is still ok if you haven’t done RELATED to POSITION.

If you have done anything then you can mention to the interviewer like attending a seminar on mass communication, or any computer course. But it is still ok if you haven’t done related to position.

IT and computer knowledge would be an additional assets for an helpdesk associate, and evencompany can take a HELP of computer SOFTWARE to minimize the workload and to communicate with the CUSTOMER EFFECTIVELY.

IT and computer knowledge would be an additional assets for an helpdesk associate, and evencompany can take a help of computer software to minimize the workload and to communicate with the customer effectively.

Speak about the experience that is related to your position, tell them what are the responsibilities that were involved and ALSO EXPLAIN what ADDITIONAL thing you were doing like managing call or using any software. If you don’t have experience, you don’t have to WORRY, you can tell them you are a fresher.

Speak about the experience that is related to your position, tell them what are the responsibilities that were involved and also explain what additional thing you were doing like managing call or using any software. If you don’t have experience, you don’t have to worry, you can tell them you are a fresher.

A helpdesk ensures that the customer’s PROBLEMS are RESOLVED in a TIMELY fashion. The SERVICE desk is a single point of CONTACT between customer and company, where all the information regarding the company’s service are delivered.

A helpdesk ensures that the customer’s problems are resolved in a timely fashion. The service desk is a single point of contact between customer and company, where all the information regarding the company’s service are delivered.

Help desk associate RESPONSIBILITY is to give a satisfactory solution to their CUSTOMER, and if the customer’s problem is not SOLVED then a FOLLOW up needs to be taken till the problem is not solved.

Help desk associate responsibility is to give a satisfactory solution to their customer, and if the customer’s problem is not solved then a follow up needs to be taken till the problem is not solved.

BASED on the priority, I will SCHEDULE my work and assignment ACCORDINGLY.

Based on the priority, I will schedule my work and assignment accordingly.

Solving PROBLEM FACE to face is different than handling them on phone. To convince your interviewer that you have an ability to solve the problem you can PUT an EXAMPLE of any PREVIOUS incident where you have solved the customer problem on phone easily.

Solving problem face to face is different than handling them on phone. To convince your interviewer that you have an ability to solve the problem you can put an example of any previous incident where you have solved the customer problem on phone easily.

When you do not know the answer, TELL the customer straightway that you don’t know the answer INSTEAD of hitting around the bush. And ask them to wait till further ASSISTANCE PROVIDED by your colleague or supervisor.

When you do not know the answer, tell the customer straightway that you don’t know the answer instead of hitting around the bush. And ask them to wait till further assistance provided by your colleague or supervisor.

Try to give ANSWER where you had a minimum conflict or MISUNDERSTANDING with the CUSTOMER, and then explain how you had solved the problem.

Try to give answer where you had a minimum conflict or misunderstanding with the customer, and then explain how you had solved the problem.

I PERSONALLY think that to help SOMEONE, language should not be barrier. Anyhow if you cannot help him out then the best thing would be to make him UNDERSTAND with the sign language (OBVIOUSLY when seeing the customer physically). Over a call, you can use google translate or similar tools to communicate with customer.

I personally think that to help someone, language should not be barrier. Anyhow if you cannot help him out then the best thing would be to make him understand with the sign language (obviously when seeing the customer physically). Over a call, you can use google translate or similar tools to communicate with customer.

I like to communicate with people. Help DESK ASSISTANT JOB is a TYPE of job where you continuously interact with people and help them to SOLVE their problems.

I like to communicate with people. Help desk assistant job is a type of job where you continuously interact with people and help them to solve their problems.

• Ability to LISTEN others
• Ability to PRESENT your THOUGHTS clearly
• To be patient ESPECIALLY in a tense SITUATION

The first thing a HELP desk person must do is to try understanding the customer, also try to avoid the CONFLICTS or any such things that disturbs the customer. Then you can confront with each other and try to solve the PROBLEM.

The first thing a help desk person must do is to try understanding the customer, also try to avoid the conflicts or any such things that disturbs the customer. Then you can confront with each other and try to solve the problem.

To process your work QUICKLY computer skills are very important these days. Computers not only make your work easy but also SAVE your time and energy. I use INTERNET, online BOOKS and other educational resource to upgrade my IT skills.

To process your work quickly computer skills are very important these days. Computers not only make your work easy but also save your time and energy. I use internet, online books and other educational resource to upgrade my IT skills.

The key to run company effectively is that the resources are available and operational all the TIME, ESPECIALLY if it is an IT company. HELPDESK is necessary as it makes SURE that resources are available for CUSTOMER and also operational reasons.

The key to run company effectively is that the resources are available and operational all the time, especially if it is an IT company. Helpdesk is necessary as it makes sure that resources are available for customer and also operational reasons.

The WHOLE BUSINESS depends on the customer service, and if you are at the HELP desk you are holding an important position to help the customer in best possible WAY.

The whole business depends on the customer service, and if you are at the help desk you are holding an important position to help the customer in best possible way.