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What Is The Difference Between Helpdesk And Service Desk? |
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Answer» A helpdesk ensures that the customer’s PROBLEMS are RESOLVED in a TIMELY fashion. The SERVICE desk is a single point of CONTACT between customer and company, where all the information regarding the company’s service are delivered. A helpdesk ensures that the customer’s problems are resolved in a timely fashion. The service desk is a single point of contact between customer and company, where all the information regarding the company’s service are delivered. |
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