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What Is Service Marketing Management?

Answer»

Service MARKETING MANAGEMENT REPRESENTS marketing concept in action. The service FIRM must be customer oriented & must develop a competitive marketing strategy, that strategy formulation consists of two STEPS:
* Identifying target markets and their needs
* Developing a marketing mix that satisfies the unique needs of these target markets

Service marketing management represents marketing concept in action. The service firm must be customer oriented & must develop a competitive marketing strategy, that strategy formulation consists of two steps:
* Identifying target markets and their needs
* Developing a marketing mix that satisfies the unique needs of these target markets



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