There are a few key differences between incident management and ens. ens is for lower FREQUENCY events, and is needed for more agility, while incident management is for high frequency and PREDICTABLE events. ens events are also harder to predict. Incident management typically relies on run books or pre-determined processes, and is more FREQUENTLY documented for compliance. ens may be different for similar events. Incident management also cannot be customized on the FLY by users. ENS is targeted at people potentially impacted by an incident and incident management is used to notify and track the response team needed to respond & repair an incident.

There are a few key differences between incident management and ens. ens is for lower frequency events, and is needed for more agility, while incident management is for high frequency and predictable events. ens events are also harder to predict. Incident management typically relies on run books or pre-determined processes, and is more frequently documented for compliance. ens may be different for similar events. Incident management also cannot be customized on the fly by users. ENS is targeted at people potentially impacted by an incident and incident management is used to notify and track the response team needed to respond & repair an incident.