When responding to a customer, how do you decide what information to include and what to leave out?

When responding to a customer, how do you decide what information to i

1.	When responding to a customer, how do you decide what information to include and what to leave out?
Answer» While RESPONDING to the customer, first of all, I will MAKE sure to show some gratitude towards the customer for their effort. Then after ANALYZING the customer’s request, I will provide all the possible SOLUTIONS that can be offered. I will not include ANYTHING that misleads the customers.