Why do we need to integrate SAP Sales and Distribution and SAP CRM mod

1.	Why do we need to integrate SAP Sales and Distribution and SAP CRM module?
Answer» SAP ECC and CRM are closely integrated with each other and they have to be synchronized in some configurational areas like Sales area, Customer master records, Organizational model, etc. Example An organization model defines the sales area you should use in CRM and check in SAP ECC system. Sales area contains below components − Sales Organization Distribution channel Divisions You download the data from sales area to ECC system and this is performed when you configure CRM module. You need to verify the configurational data in ECC before setting up in CRM.

Why do we need to integrate SAP Sales and Distribution and SAP CRM module?

Answer»

SAP ECC and CRM are closely integrated with each other and they have to be synchronized in some configurational areas like Sales area, Customer master records, Organizational model, etc.

Example

An organization model defines the sales area you should use in CRM and check in SAP ECC system. Sales area contains below components −

Sales Organization
Distribution channel
Divisions

You download the data from sales area to ECC system and this is performed when you configure CRM module. You need to verify the configurational data in ECC before setting up in CRM.

Discussion

No Comment Found

Related InterviewSolutions

How do you manage customer complaints in CRM module? Where do we raise Return requests?
What is Service Agreement? What information is entered in a Service agreement?
What do you know about Service Ticket? Why do we use Service Request over Service Ticket?
What is Service Request Management?
Name key module functions under CRM Service?
What is CRM Service module? What functions can be performed in CRM Service?
How do you perform Campaign Execution?
How do you create Campaigns in CRM? What are the different ways to create campaigns?
What is Campaign management?
What is the use of Marketing Calendar? What kind of activities can be performed using Marketing Calendar?