

InterviewSolution
This section includes InterviewSolutions, each offering curated multiple-choice questions to sharpen your knowledge and support exam preparation. Choose a topic below to get started.
451. |
Explain the process of motivation. |
Answer» Motivation process is based on how unsatisfied human need gets satisfied and results in reduction of tension. The steps of motivation process are as follows (i) Unsatisfied Need: The need of an individual which is not satisfied. (ii) Tension: Unsatisfied need creates tension. (iii) Drive: This tension creates drive and an individual starts looking for alternatives to satisfy the need. (iv) Search Behaviour: Then he starts behaving as per chosen option. (v) Satisfied Need: After opting the chosen behaviour his need got satisfied. (vi) Reduction of Tension: The fulfillment of need results in relieving of tension. |
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452. |
Which function of management is know as' Management in action? |
Answer» Correct Answer - Directing. | |
453. |
Define motivatior. |
Answer» Motivators are the incentives or technique used to motivate the people. | |
454. |
Give on two principles of directing |
Answer» (i) Maxmum individual contribution, (ii) Harmony of objectives. |
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455. |
Explain the principles of Directing. |
Answer» Principles of Directing (i) Maximum Individual Contribution: This principle emphasises that directing techniques must help every employee to contribute to his maximum potential in order to achieve the organisational goals. It should help in bringing out unused or dormant potential of an employee to improve the efficiency of the organisation, e.g., suitable and appropriate incentives should be given to encourage employees to improve their performance. (ii) Harmony of Objectives: Most of the time it happens that the organisational objectives and individual objectives move in opposite directions. The person in charge of a team of workers should guide and instruct his team in such a manner that they realise the importance of both the objectives. (iii) Unity of Command: This principle insists that a person in the organisation should receive instructions from one superior only. If instructions are received from more than one, it creates confusion, conflict and disorder in the organisation. Adherence to this principle ensures effective direction. (iv) Appropriateness of Direction Technique: According to this principle, appropriate motivational and leadership technique should be used while directing the people based on subordinate needs, capabilities, attitudes etc, e.g., combination of both monetary and non-monetary incentives should be used to elicit the right response from the employees. (v) Managerial Communication: Directing should convey clear instructions to create total understanding to subordinates. Through proper feed back the manager should ensure that subordinate understands his instructions clearly. (vi) Use of Informal Organisation: Informal groups or organisations exist within every formal organisation and every manager should spot and make use of such organisations for effective directing. (vii) Leadership: While directing the subordinates managers should exercise good leadership as it can influence the subordinates positively without causing dissatisfaction among them. (viii) Follow Through: Mere giving of an order is not sufficient. Managers should follow it up by reviewing continuously whether orders are being implemented accordingly or any problems are being faced by the subordinates. |
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456. |
State various principles of Diercting |
Answer» Principles of Directing 1. Harmony of ObjectivesHarmonizing the individual’s objectives with the group objectives is the first principle of directing. Persons join the concern for getting their physiological and psychological needs satisfied. They are expected by the organization to work in such a manner to achieve the organizational goals. Individuals also work well only when they feel that their personal goals will be satisfied. Thus, directing function must first of all resolve the conflict between the individual’s goals and organizational goals. 2. Unity of DirectionAnother important principle of direction is that the orders should be received by the subordinates from only one superior. In other words, there should not be dual subordination. Dual subordination brings disorder, confusion, chaos and undermines authority and leads to instability. The subordinates should report to only one superior. 3. Direct SupervisionIt is essential for the managers to have a direct and personal contact with their subordinates because direction involves motivating the subordinates toward work. Direct supervision makes the subordinates happy and boosts their morale. It also ensures quick feed back of necessary information. 4. Appropriate Leadership StyleLeadership is a process of influence exercised on group members by the leader in the work environment. There is no one universally acceptable leadership style. No single style is suitable to all situations. The style varies with the situations. Therefore, a manager should exhibit appropriate leadership style i.e., the style that is suitable to a given situation. 5. Appropriate Direction TechniquesDirection techniques that are used by the managers should be appropriate i.e., it should be suitable to superiors, subordinates and the situation so as to ensure efficiency of direction. 6. Use of Informal OrganizationManagers should make use of informal groups so that the formal groups can be strengthened. 7. Use of Motivation TechniquesManagers should develop selective motivation techniques such as money, pay, status, promotion, etc., So that the productivity and the quality of the products can be increased. Motivation ensures higher job satisfaction. 8. Follow UpDirecting is a never ending process. It involves continuous supervision, advice, counseling and assisting the subordinates in the performance of their jobs. So it requires continuous feed back which is essential to make necessary modifications in the activities of the management. |
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457. |
Explain the role and responsibilites of a leader. How does a leader influene the behaviour of other members? |
Answer» Role of a LeaderFollowing are the main roles of a leader in an organization : 1.Required at all levels- Leadership is a function which is important at all levels of management. In the top level, it is important for getting co-operation in formulation of plans and policies. In the middle and lower level, it is required for interpretation and execution of plans and programmes framed by the top management. Leadership can be exercised through guidance and counseling of the subordinates at the time of execution of plans. 2. Representative of the organization- A leader, i.e., a manager is said to be the representative of the enterprise. He has to represent the concern at seminars, conferences, general meetings, etc. His role is to communicate the rationale of the enterprise to outside public. He is also representative of the own department which he leads.Integrates and reconciles the personal goals with 3.organizational goals- A leader through leadership traits helps in reconciling/ integrating the personal goals of the employees with the organizational goals. He is trying to co-ordinate the efforts of people towards a common purpose and thereby achieves objectives. This can be done only if he can influence and get willing co-operation and urge to accomplish the objectives. 4. He solicits support- A leader is a manager and besides that he is a person who entertains and invites support and co-operation of subordinates. This he can do by his personality, intelligence, maturity and experience which can provide him positive result. In this regard, a leader has to invite suggestions and if possible implement them into plans and programmes of enterprise. This way, he can solicit full support of employees which results in willingness to work and thereby effectiveness in running of a concern. 5. As a friend, philosopher and guide- A leader must possess the three dimensional traits in him. He can be a friend by sharing the feelings, opinions and desires with the employees. He can be a philosopher by utilizing his intelligence and experience and thereby guiding the employees as and when time requires. He can be a guide by supervising and communicating the employees the plans and policies of top management and secure their co-operation to achieve the goals of a concern. At times he can also play the role of a counselor by counseling and a problem-solving approach. He can listen to the problems of the employees and try to solve them.Responsibilities of a Leader 1. Solve problems and make decision -Everybody has problems and crisis all the time. Instead of getting angry, upset and blame other people, you should be solving the problems. A leader is a good problem solver. You rise in life as you develop ability to solve greater problems. The bigger the problem you can solve, the more money you make. So rather than complaining and being upset, start thinking about the solution and taking action. 2. Set priorities-You only have certain amount of time each day. Your task is to decide what to do first, what to do later and what to not do at all. You need to stop doing things of lower value and concentrate on more important tasks. You have to make a list and decide what is more important. 3. Set and achieve business goals.-A leader thinks about the future. You have to have a vision and set your goal based on that vision. You have to be clear where the business is going in 5, 10 even 20 years. It is your task to see the future and set your goal based on that. You have to set the goal and mission for your business. 4. Innovate and marketing-Innovation and marketing bring in customers and sales. You have to be good at marketing and set an example to other people. You have to be constantly thinking of new ways to market and improve your business to bring in more sales and revenue. This is the 20% of business activities which result in 80% of result. 5. Focus and concentrate-The ability to focus and concentrate is the hallmark of successful person. Focus means you are absolutely clear of the most important thing to do and conentration means you discipline yourself to focus and work just on that. Single minded concentration is the most important factor in your success. Concentrate on your most important business, concentrate on your most valuable customer or team member and concentrate on your most effective income producing activity. 6. Set an example-Everyone is watching you. You are setting the tone for your business. Everyone is observing you and following what you do. Ask yourself a question, what kind of organization you have when everyone in the organisation is just like you? Always imagine you are watched even if no one is watching. 7. Perform and get result.-Result is everything. You need to be clear of all the results you can get, what is the most important result. In term of marketing, your most important result is sale. It doesn’t matter how many leads or potential customers you get, if you don’t make sale, you have no result. You have to very result orientated. 8. Influence the behaviour of others:- Leadership is an ability of an individual to influence the behaviour of other employees in the organization to achieve a common purpose or goal so that they are willingly co-operating with each other for the fulfillment of the same. ... A leader cannot lead without the followers. |
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458. |
Give some examples of perquisites offered to employees. |
Answer» Car allowance, housing, medical aid, education to children, etc. |
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459. |
Identify how the company can supervise its employees and agents effectively. What benefits will the company derive from effective supervision? |
Answer» The company can supervise its employees and agents by taking the following steps. 1. Training programmes should be organized 2. Make the staff and agent them understand the various policies so that they can convince their clients. 3. Establishing targets for them and also monetary incentives. , 4. Regularised system for submission of periodical reports of their performance. The benefits of the above steps will be as follows. 1. Trained personnel will give better performance. They can improve their skills 2. Knowledge of the products of the Insurance company will ensure better satisfaction for the clients. 3. They will compete to give better performance and earn higher incentives. 4. It will help in identifying the areas where workers and agents need specialised training programmes. |
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460. |
Case Problem Y limited is a bank functioning in India. It is planning to diversify into increase business. Lately, the Government of India has allowed the private sector to gain entry in the increase business. Previously, it was the prerogative of LIC and GIC to do insurance business. But now with liberalisation of the economy and to make the field competitive other compnies have been given licenses to start insurance business under the regualtion of Insurance Regulatory and Development Authority’. Y limited plans to recruit high quality employees and agents and exercise effective direction to capture a substantial part of life and non-life insurance business.Identify how the company can supervise its employees and agents effectively. What benefits will the company derive from effective supervision? |
Answer» The company can supervise its employees and agents by taking the following steps (i) Training programmes should be organised. (ii) Make them understand the various policies so that they can convince their clients. (iii) Establishing targets for them and also monetary incentives. (iv) Regularised system for submission of periodical reports of their performance. The benefits of the above steps will be (i) Trained personnel will give better performance. They can improve upon their skills. (ii) Knowledge of the products of the insurance company will ensure better satisfaction for the clients. (iii) They will compete to give better performance and earn higher incentives. (iv) It will help in identifying the areas where workers and agents need specialised training programmes. |
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461. |
Give two examples of perquisites and fringe benefits offered to the employees/managers of a company. |
Answer» Correct Answer - Housing allowance, Educational assistance, Common examples of fringe benefits include medical and dental insurance, use of a company car, housing allowance, educational assistance, vacation pay, sick pay, meals and employee discounts. Total compensation includes regular income and all of these paid benefits. |
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462. |
Give an exmaple of how non-financial Incentives may also involve monetary aspect. |
Answer» Financial incentives can be provided on an individual or group basis and satisfy ... It is a sum of money offered to an employee over and above the salary or wages ... of ownership in the employees and they give their best to the company. ... a particular non-financial incentive may also involve the financial incentive as well. | |