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InterviewSolution
This section includes InterviewSolutions, each offering curated multiple-choice questions to sharpen your knowledge and support exam preparation. Choose a topic below to get started.
| 351. |
People interpret the same message in different ways depending upon their attitude, experience, education… etc. This is an example of ……(a) Status barrier (b) Semantic barrier (c) Channel barrier (d) Organizational barrier |
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Answer» (b) Semantic barrier |
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| 352. |
“Translation of ideas into meaningful language by the sender” Identify this concept. |
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Answer» “Translation of ideas into meaningful language by the sender” Encoding. |
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| 353. |
Give two examples of Retirement Benefits. |
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Answer» a. Provident Fund b. Gratuity. |
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| 354. |
The process of converting the message into communication symbols is known as ……… |
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Answer» The process of converting the message into communication symbols is known as Encoding. |
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| 355. |
Which of the following is an example of retirement benefits ?A. Provident fundB. PensionC. GratuityD. All of these |
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Answer» Correct Answer - D Other post-retirement benefits are benefits, other than pension distributions, paid to employees during their retirement years. Post-retirement benefits may include life insurance and medical plans, or premiums for such benefits, as well as deferred-compensation arrangements |
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| 356. |
........... Is the process of converting encoded symbols of the sender.A. EncodingB. DecodingC. FeedbackD. Media |
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Answer» Correct Answer - B The encoding of a message is the production of the message. It is a system of coded meanings, and in order to create that, the sender needs to understand how the world is comprehensible to the members of the audience. ... The decoding of a message is how an audience member is able to understand, and interpret the message. |
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| 357. |
Which of the following is a formal communication network in which each person can communicate with two adjoining colleagues only ?A. Wheel networkB. Circular networkC. Free flowD. Cluster network |
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Answer» Correct Answer - B Circle communication is a form of group exchange that builds a network of relationships, a sense of community. Through practices of active listening, intentional speaking, and conscious self-monitoring, circle communication emphasizes individual contribution while building consensus to fulfill the purpose of the group. |
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| 358. |
Why is it importance for a manager to identify barriers to communicate and take measures to overcome them? |
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Answer» Communications is fundamental to the existence and survival of humans as well as to an organization. It is a process of creating and sharing ideas, information, views, facts, feelings, etc. among the people to reach a common understanding. Communication is the key to the Directing function of management. A manager may be highly qualified and skilled but if he does not possess good communication skills, all his ability becomes irrelevant. A manager must communicate his directions effectively to the subordinates to get the work done from them properly. |
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| 359. |
Directing is undoubtedly an important function of management. Do you agree ? |
| Answer» Yes, as managers get all work done smoothly and successfully through effective direction. | |
| 360. |
What is meant by ‘Decoding’ as an element of communication? |
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Answer» Decoding means converting encoded symbols of the sender. |
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| 361. |
"Directing is the heart of the Management Process." Do you agree? Give any four reasons in support of your answer. |
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Answer» Importance of Directing: (i) Integrated group activity: The organisational goals can be achieved only when individual efforts are integrated. Directing integrates employee's efforts in such a way that every individual effort contributes to the organisational performance. (ii) Initiates action: Direction sets an organisation into motion. Through directing, other managerial functions are initiated and activated. Directing helps the management to supervise, communicate, lead and motivate people at work to function in the desired way for achieving organisational goals. (iii) Directing attempts to get maximum out of the individuals: Every employee has the potential and capacity, which needs to be harnessed by the superiors, By using elements of direction, i.e., Supervision, Motivation, Leadership and Communication, the efficiency of employees can be raised through willing co-operation. (iv) Brings stability and balance in the organisation: Directing fosters co-operation and commitment among the people and helps to achieve stability and balance among various groups, activities and the departments. |
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| 362. |
What is meant by ‘Encoding’ as an element of communication? |
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Answer» Encoding means converting the message into communication symbols such as words, pictures, gestures, etc. |
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| 363. |
“Direction is the least important function of management.” Do you agree with this statement? Give any two reasons in support of your answer. |
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Answer» No, I do not agree with this statement as directing is the most important function of management. It is also known as management-in-action. In support of my answer, I can give the following reasons: i. It Initiates Action: The employees are appointed up to the first three functions of management (planning, organising and staffing). But they cannot commence their job until they are not informed about what to do and how to do. This job manager performs through direction. Thus, it is evident that it is direction which initiates action in an organisation. ii. It Integrates Employees’ Efforts: Many employees work in an organisation. If any one of employees in the employees’-chain does not perform up to the mark, it adversely affects the performance of remaining employees. Thus, it is essential to establish coordination among all the activities. Manager establishes this coordination by supervising, providing good leadership, motivating and exchanging ideas with his subordinates. |
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| 364. |
‘The greater number of managerial levels in an organisation makes it more complex.’ To which type of organisational barrier to communication this statement refers to? |
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Answer» Complexity in organisational structure. |
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| 365. |
E. Com Ltd. Recently ventured into commetic business. They took help of profesional reruites for filling their managerial position, who charged fees for it. The company appointed the necessary personnel and startedn the work. All the workers/officials used official chnnels of commnication, which are as follows : (a) Mr. Arun, the marketing mnager co-ordinates all his activies with production manager. (b) Mr. Amit (finance manager) has prepared cash budget and communicated it to his two accountants (c) Mr. Rakesh (Supervisor) has requested/ suggested the purchase manager Mr. Ankush that special temperature controlled warehuse is required to kee chemical and comestics. (d) The marketing manager. Mr. Arun has given feedback to production supervisor, Mr.Ved regarding complanits in recently bleach cream. 1. Which specific source of recuitment is used by the company? 2. Identify different forms of communication referred in above paragraph. |
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Answer» 1. Management consultants, 2. (a) Horizontal communication, (b) Vertical (downward), (c) Vertical (upwards) (d) Diagonal communication |
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| 366. |
In Manik Ltdd., selection procees is very fair, sceinetifci and standardised. Competent, laborius emloyees with good work culture are selected. As a result, subrodinates are efficient , responsible and take initiativ in every activit. Which king of leadership style would be suitable in Manik Ltd. |
| Answer» Free Rein or Laissez Fair. | |
| 367. |
Give freedom to the subordinates to take part in decision making process is ……… |
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Answer» Laissez-faire style |
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| 368. |
Sometimes subordinates may feel reluctant to transit correct information to the superiors. The subordinate most often held back the unpleasant facts or may not report the true facts.1. Identify the type of communication barrier referred to this context. |
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Answer» 1. Status barrier |
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| 369. |
Mr. Abhinav has been working as Marketing Manager of an electrical components manufacturing unit for the last five years. Mr. Suresh is working as an assistant in the same section. Suresh made a complaint about his junior to the Marketing Manager. Mention the direction in which communication flows. |
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Answer» Upward communication |
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| 370. |
Mr. Praveen, the production manager of ABC Ltd, always encourages his subordinates to work hard. Which management term is used to refer Praveen’s activity? |
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Answer» Motivation is used to refer Praveen’s activity. |
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| 371. |
“The sales executive of marketing department communicates with the manager of Production Department about the quality of products. (a) What type of communication takes place here?(b) If the sales executive communicates with his boss, ie. marketing manager, what type of communication will be that? |
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Answer» (a) Diagonal communication (b) Upward communication. |
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| 372. |
In a factory, Mr. Suresh is at the position of supervisor and there are twenty subordinates under him. He communicates with all the subordinates in a single line. They are following which type of communication network here ?A. Single chainB. Inverted VC. WheelD. Free flow |
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Answer» Correct Answer - A Single chain network is a formal communication channel in which superior communicates with every subordinate in a single line. |
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| 373. |
In which of the following networks an individual, communicates with only those people whom he trusts ?A. Single strand networkB. Gossip networkC. Probability networkD. Cluster network |
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Answer» Correct Answer - D A cluster network is a pool of high performance computing (HPC) instances that are connected with a high-bandwidth, ultra low-latency network. Each node in the cluster is a bare metal machine located in close physical proximity to the other nodes. |
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| 374. |
Rakesh is working under his superior Neeraj. He always communicates useful ideas and suggestions to his superior regarding reduction of cost, improvement in the product, etc. Neeraj found that implementation of his suggestions have always given favourable results, but he never appreciated Rakesh for his suggestions. Now Rakesh decided not to communicate any suggestion or idea to Neeraj. Identify the factor which acts as a communication barrier. Explain three other factors of the same group of communication barrier. |
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Answer» The barrier in the above case is 'lack of incentive' which is a part of 'Personal Barriers'. The other three factors are: (i) Lack of confidence of superior in the ability of the subordinates. (ii) Fear of challenge to authority. (iii) Unwillingness to communicate. |
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| 375. |
Shrestha Ltd. has not been able to achieve its sales targets. Mr. Vikas, the General Manager of the company, after adopting suitable controlling techniques, arrived at a conclusion that the employees were not putting in their full potential towards achieving the sales target. Hence, Mr Vikas decided to announce an incentive scheme under which the employees would be motivated psychologically, socially and emotionally to perform better. Mr. Vikas desired to announce a particular type of incentive that would work as a booster to workers as financial incentive as well as non-financial incentive. (a) Under which element of directing function of management incentives are being provided to employees. (b) Identify the incentive that can be classified as financial incentive as well as non-financial incentive. (c) Classify the incentive under which employees are motivated psychologically, socially and emotionally to perform better. (d) name the value emphasized by providing incentives to the employees. |
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Answer» (a) Motivation (b) Non financial incentive (c) Career advancement opportunities (d) (i) Doing the best (ii) Harmony |
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| 376. |
Neeraj, a sales representative of Omida Ltd. Has changed seven jobs in the last one year. He is a hard working person but is not able not finalise deasl with the cutomer due to his indequate vacabularyu and omission on needed words. Sometimes he used wrong words because of which intended meaning is not conveyed. All this created a mis-understanding between him an his clients. (a) Identify the coomunication barrier discussed above. State the category of this communication barrier. (c) Explain any other communication barrier of the same category |
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Answer» (a) Badly expressed message (b) It comes under Seminatic barries Semantic barriers are concerned with problesm in the process of encoding and decoding of message into communication symbols (c) Faulty translation, symbois with different meanings |
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| 377. |
_______ is the pre-requisite for an effective leader.(A) Good personality(B) Good appearance(C) Good health(D) All of these |
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Answer» Correct option is (C) Good health |
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| 378. |
Explain briefely any three personal barriers to communication |
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Answer» Three personal barriers to communication 1. Lack of Listening Skills: The efficiency of communication process gets disturbed when the receiver listens only with ears but do not apply his mind. Often, the receiver listens what he wants to listen and give no attention to other aspects of the information, thereby acting as a hindrance to the effective communication. 2. Selective Attention: This problem arises when the person is impatient and put his objective above all. He gives ears to only that part of the information which is helpful for him and fulfills his objective and ignores all the other aspects. 3. Lack of knowledge: Also, the communication process suffers if the sender and receiver have less knowledge about the subject matter. |
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| 379. |
Ms. Umang, production manager of Creative Concepts discusses with her staff about the new export order. All the staff members unanimously agree tha they all will work together to do overtime to complete the order and meet the deadlines. State the leadership style being followed by M.S. Umang. |
| Answer» Ms. Umang is following Democratic leadership style, in w hich a leader consults with her subordinates on proposed actions and decisions and encourages them to participate in decision making. | |
| 380. |
Mr. Umang, production manager of creative concepts discusses with his staff about the new export order. All the staff member unanimously agree that they all will work together to do overtime to complete the order and meet the deadline. State the 'Leadership Style' being followed by Umang. |
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Answer» Democratic style of Leadership in which, a leader consults with his subordinates on proposed actions and decision and encourages them to participate in decision making. |
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| 381. |
"Money is not the only motivator." Then what else is required to motivate employees? Explain by giving any four points. |
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Answer» Non-Financial incentives are discussed below: (a) Job Security: Generally workers prefer security of job. They may not prefer jobs with higher wages or salaries which do not carry security of job. They want certain stability about future income and work so that they may become complacent and work with a greater zeal. (b) Status: Status refers to rank, authority, recognition, and prestige related to the job. It is concerned with social status of a person satisfying egoistic needs. This can be done by way of giving various facilities or by offering higher rank in the organisation to get this non-financial incentive. A person will have to show certain achievements or desired performance to more to a higher status which motivates employees having self esteem and self actualisation need active in them. (c) Organisational Climate: These are the characteristics which describe an organisation. The characteristics have direct influence over the behaviour of a member A positive approach adopted by a manager creates better organisational climate whereas negative approach may spoil the climate. (d) Career Advancement Opportunities: When employees are provided promotional opportunities they improve their skills and efficiency with the hope that they will be promoted to the higher level. Appropriate skill development programmes and sound promotion policy help achieve promotions. Promotion works as a tonic or a big stimulator which induces people to exhibit their best performance. (e) Job Enrichment: It is concerned with motivating employees by providing greater variety of work content to them which require higher level of knowledge and skills, it is to give more autonomy and responsibility and provide with the opportunity of personal growth and with a meaningful work experience. (f) Employee Recognition Programmes: It includes motivating employees by acknowledging their work with appreciation. e..g. Congratulating employee for a good performance. (g) Employee Participation: It means involving employees in decision making of the issues related to them. (h) Employee Empowerment: It means giving more autonomy and powers to subordinates to make them feel that their existence is important in the organisation. |
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| 382. |
Why it is said that direction has a wider scope? |
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Answer» Directing is not merely guiding and advising to the employees but also making them understand the business decisions and encourage them to work for their implementation. |
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| 383. |
Out of managing and directing, which term has the wider scope? |
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Answer» The scope of managing is wider as directing is a component of it. |
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| 384. |
Direction has wider scope because(A) It is used at all levels(B) It has top-bottom approach(C) It also makes people understand about business decisions and encourage them for implementation(D) Both (B) and (C) |
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Answer» Correct option is (C) It also makes people understand about business decisions and encourage them for implementation |
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| 385. |
Sadaf is the Chief Excutive Officer of a reputed company. She introduced appropirate skill developmnet programms an a sound promotion policy for the employees of her compay. To motivate and retin the best talent in the company, she designed the jobs of the managers to include greater variety, of work contect. Idntify and explain the two incentives introduced by Sadaf to motivate the employees of her company. |
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Answer» The two incentives used by Sadaf to motivate the employees of her company are : (i) Career Advancement Oppurtunity : It means providing an oppurtunity to employees to improve their skills to be performed to higher level of jobs. Appropriate skill development programmes and sound promotion policy provide career advancement oppurtunity to the employees. (ii) Job Enrishment : It is concerned with designing jobs that include greater variety of work content and provide the oppurtunity for personal growth and a meaningful work experience. |
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| 386. |
Name the element of directing which can be understood as the proces of guiding the efforts of employees and other resources to accomplish the desired objectives. |
| Answer» Correct Answer - Supervision | |
| 387. |
The main motive for direction is(A) Reducing stress(B) Making employees happy(C) Cut on costs and work at lower remuneration(D) Encouraging employees |
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Answer» Correct option is (D) Encouraging employees |
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| 388. |
Motivation (Find the odd one out)(A) Makes work interesting(B) Increases enthusiasm(C) Makes employees better problem solves(D) Helps better communication |
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Answer» Correct option is (D) Helps better communication |
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| 389. |
Which of the following is not a barrier for effective communication?(A) Unclear assumption(B) Distrust and fear(C) Time shortage(D) Over excitement |
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Answer» Correct option is (D) Over excitement |
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| 390. |
Explain any four personal barrier of effective communication. |
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Answer» Following are the personal barriers to effective communication: (a) Barriers Related to Superiors: These barriers are as follows: (i) Fear of Challenge of Authority: Everybody desires to occupy a high office in the organisation. In this hope,the officers try to conceal their weaknesses by not communicating their ideas. There is a fear in their mindthat in case the reality comes to light they may have to move to the lower level. (ii) Lack of Confidence in Subordinates: Top-level superiors think that the lower-level employees are lesscapable and, therefore, they ignore the information or suggestions sent by them. They deliberately ignore thecommunication from their subordinates in order to increase their own importance. Consequently, the selfconfidence of the employees is lowered. (b) Barriers Related to Subordinates: Subordinates-related barriers are the following: (i) Unwillingness to Communicate: Sometimes the subordinates do not want to send any information to theirsuperiors. When the subordinates feel that the information is of negative nature and will adversely affectthem, an effort is made to conceal that information. If it becomes imperative to send this information, it issent in a modified or amended form. Thus, the subordinates, by not clarifying the facts, become a hindrancein communication. (ii) Lack of Proper Incentive: Lack of incentive to the subordinates creates a hindrance in communication. Thelack of incentive to the subordinates is because of the fact that their suggestions or ideas are not given anyimportance. If the superiors ignore the subordinates, they become indifferent towards any exchange of ideasin future. |
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| 391. |
State the type of barrier mentioned in the following statements : (i) These are concerned with encoding/decoding of messages. (ii) A worried person cannot communicate properly. (iii) Authority relationships and rules and regulations obstruct communication. (iv) Personal factors of both sender and receiver. |
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Answer» (i) Semantic barriers (ii) Psychological barriers (iii) Organisational barriers (iv) Personal barriers |
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| 392. |
Y Ltd. Is a bank functioning in India. It is planning to diversify into insuance business. Lately, the government of India has allowed private sector to gain entry in the insurance business. Previously, it was the prerogative of LIC and GIC to do insurnce business. But now with liberalisation of the economy and make to start insurance business under the the regulation of Insurance Regulatory and Development Authority.Y Limited plans to recuit high quality employees and agents and exercies effective direction to capture a substantial part of life and non-life insurace business (a) Idenitify how the company supervise its employees and agents effectively. What benefits will the company derive from effective supervision ? What financial and non-financial incentive can the comapany use for eployees and agents separately to motivate them? What benefits will company get from them? (c) How many the company ensure that higher order needs. i.e., the esteem and self actualisation neds are met? (d) Give a model of formal communication system that the comapny can follow. Identify the barries is this model. How can they be removed? |
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Answer» (a) Company can cupervise is employees by apoointing a supervisor as supervisors guide the efforts of their employees and other resources to accomplish the objective the organistion . Company will get following benfits from the effective suervision. (b) Explain financial and non-financial. Company will get folllowing benefits from them (c) Generally, higher order needs are not satisfied with moneny alone. To satisfy these needs psychological, social and emotional factors also play an imprtant role. Non-financial incentives mainly focus on those needs common non- financial incentive which can ensure that higher order needs are satisfied are : Explain non-financil incentives (d) The most suitable model of formal communication system that the company can follow is free flow. in this network each person can communcate .with others freely. The flow of communication is fast in this network. The common barriers in this model are: (a)Badly expressed message (b) Symbols with different meanings (c) Faulty transactions (d) Unclarified assumptions (e) Technical jargon (f) Body language and gesture decoding 2. Pyschological barriers (a) Premature evaluation (b) lack of attention (c) Loss by transmission and poor retention (d) Distrust 3. Organisational policy (b) Rules and regulations (c) Status differene (d) Complex organisation (e) Organisation 4. Personal barriers (a) lack of confidence of superior in his subordinates (b) Lack of incentives (c) Fear of authority (d) Unwillingness to communicate The barriers can be removed by taking following measures (i) Clarify the idea before communication. (ii) Communicate according to the need of the receiver. (iii) Consult others before communicating (iv) Use of proper languages. (v) proper feedback. (vi) Communication for present as well as future (vii) Follow up (viii) Good listner (ix) Open mind (x) Completeness of message. |
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| 393. |
How supervision is helpful in maintaining discipline? |
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Answer» Through close eye and timely guidance of the employees. |
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| 394. |
Directing as motivation to employees include(A) Removal of work related confusions(B) Repetition of same work(C) Explaining rules and policies(D) Both (A) and (C) |
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Answer» Correct option is (D) Both (A) and (C) |
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| 395. |
Name the elemetn of directing of directing which refers to the ability of influencing people of strive wilingly for mutual objectives. |
| Answer» Correct Answer - Leadership. | |
| 396. |
It is the activity of influencing people to strive willingly for groups objective. Idenfity it. |
| Answer» Correct Answer - Leadership | |
| 397. |
Name the term used in management for influencing people to strive willingly for group objectives. |
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Answer» Correct Answer - Leadership Leadership It is the process of influencing the behaviour of other people so that they work willingly for the attainment of goals in a given situation. |
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| 398. |
Influencing people to work willingly for realization of specific goals is(A) Directing(B) Leadership(C) Supervising(D) Both (A) and (C) |
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Answer» Correct option is (B) Leadership |
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| 399. |
The greates number of managerialo level in an organisation in an organisation mekes it more complex. This statement is about which type of barrier to communication? |
| Answer» Organisational barrier . | |
| 400. |
Name the process of stimulating people to action to accomplish desired goals. |
| Answer» Correct Answer - Motivation | |