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Dictionary Overrides provides the capability to override several properties of a field in extended table.For EXAMPLE change table is extended from task table.There is a field NAMED status in task table and set as read­only.When we USE this field in change FORM it will show be a read only.We can set this to non­read only by using the dictionary override.Similarly there are other properties that can be set for the FIELDS in extended table.

Dictionary Overrides provides the capability to override several properties of a field in extended table.For example change table is extended from task table.There is a field named status in task table and set as read­only.When we use this field in change form it will show be a read only.We can set this to non­read only by using the dictionary override.Similarly there are other properties that can be set for the fields in extended table.

A RECORD producer is a type of a catalog item that allows users to CREATE taskbased RECORDS from the service catalog.For example you can create a CHANGE record or PROBLEM record using record producer. Record producers provides an alternative way to create records through service catalog

A record producer is a type of a catalog item that allows users to create taskbased records from the service catalog.For example you can create a change record or problem record using record producer. Record producers provides an alternative way to create records through service catalog

Impersonating a USER means that you can LOG in to the system as that user and can have feel how the service­now UI is set for that user.This is very useful while testing.For example if you are required to TEST that a user can ACCESS change form or not.You can impersonate that user and can test instead of logging out from your session and logging again with that user credentials.

Impersonating a user means that you can log in to the system as that user and can have feel how the service­now UI is set for that user.This is very useful while testing.For example if you are required to test that a user can access change form or not.You can impersonate that user and can test instead of logging out from your session and logging again with that user credentials.

Navigate to “APPLICATION Menus” MODULE under system definition application.Open the respective application that require to be enable or DISABLE.Set active as TRUE to enable it or set active to false to disable it.

Navigate to “Application Menus” module under system definition application.Open the respective application that require to be enable or disable.Set active as true to enable it or set active to false to disable it.

CMDB baselines helps to understand and control the CHANGES that have been made to a CONFIGURATION item(CI) after its BASELINE has been CREATED. Baseline is the snapshot of a CI.

CMDB baselines helps to understand and control the changes that have been made to a configuration item(CI) after its Baseline has been created. Baseline is the snapshot of a CI.

CONFIGURATION MANAGEMENT DATABASE

Configuration Management Database

Application is a group of MODULES which provides its related information.For example change application provides the information related to change PROCESS. It CONSIST of modules like create change ticket,VIEW change tickets etc.

Application is a group of modules which provides its related information.For example change application provides the information related to change process. It consist of modules like create change ticket,view change tickets etc.

ServiceNow is a CLOUD BASED ITSM tool.It provides a single system of record for IT services, operations, and business management by automating IT SERVICE applications and processes. All aspects of IT Services can potentially live in the ServiceNow ecosystem of modules, and thus, it gives us a complete view of services and resources. This allows for broad CONTROL of how to best allocate resources and design the process flow of those services

ServiceNow is a cloud based ITSM tool.It provides a single system of record for IT services, operations, and business management by automating IT service applications and processes. All aspects of IT Services can potentially live in the ServiceNow ecosystem of modules, and thus, it gives us a complete view of services and resources. This allows for broad control of how to best allocate resources and design the process flow of those services