InterviewSolution
This section includes InterviewSolutions, each offering curated multiple-choice questions to sharpen your knowledge and support exam preparation. Choose a topic below to get started.
| 1. |
A consumer claims that their Windows restarts at random intervals. What are your thoughts on this, and how would you solve the problem? |
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Answer» If your Windows machine restarts without warning, consider the troubleshooting methods below for assistance in addressing the issue. Software issues: Microsoft intended Windows to automatically reboot when issues, such as a blue screen of death, occur since the release of Windows XP. Although this feature is useful for random FAILURES, it makes troubleshooting and repair more complex. The procedures to disable and enable this function in Windows XP, Vista, 7, 8, and 10 are listed below.
Hardware issues: If you've PREVIOUSLY attempted to introduce a new hardware device, make sure it's not the source of your problems. By looking for problems in Device Manager, you can make sure you're not having any hardware conflicts. If you've just installed new hardware drivers, you might WANT to go back to an older version. If the unexpected reboots persist despite updating drivers and removing any newly attached hardware, the computer memory is bad. Finally, improperly installed hardware devices in the computer can result in random reboots. Ensure that all cables and EXPANSION cards are correctly connected to the computer. Computer viruses: These viruses usually cause the computer to reset every 5, 10, 15, or 30 minutes after it has booted. If you suspect your computer is infected, make sure you have an antivirus program installed and that your virus scanner definitions are updated. Overheating: Most computers today are intended to shut down or reboot automatically if the processor, video card, or other components become too hot. Examine the rear of the computer to see if the fan on the power supply is operating. A temperature gun can be used to determine how hot the computer's hardware devices or integrated circuits are. Issues with the Operating System: If your computer continues to reboot after completing the steps above, you're most likely dealing with a problem with the Microsoft Windows operating system. When the computer starts to boot up, restart it and enter BIOS setup. Allow the machine to sit idle for several minutes after you've loaded the BIOS setup. If the system doesn't reboot after resting in BIOS and you've exhausted all of the above options, try enabling a restore point in Windows from before the problem began. If enabling a previous restore point fails, or if no restore points are available, you will most probably have to reinstall Microsoft Windows. Conclusion:We are optimistic that this article on troubleshooting interview questions has improved your knowledge of troubleshooting and related concepts. If you have a good grip on all of the questions offered here, you will be able to comfortably crack any relevant interview. Useful Resources:
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| 2. |
Why is it important to test your computer’s RAM? How can you do it? |
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Answer» The working memory of your computer is its random access memory (RAM). The operating system and programs on your computer are constantly writing and retrieving data from RAM. When you open a web page such as this ONE, for example, your web browser saves it in RAM as you read it. When you start a PC game, it loads data from a slower storage system (such as a hard disc or solid-state drive) into considerably faster RAM. If your computer's RAM is defective, you may experience issues. When your computer goes to read the RAM, it will consider various data than it saved to RAM. Software crashes, system freezing, blue screens of death (BSODs), file corruption, and other issues can result as a result of this. These programs work by writing data to every sector of your computer's RAM and then recovering it back in a sequential manner. If the utility returns a different result, it means your RAM is bad. The finest RAM testing software necessitates booting into a separate bootable system. This gets Windows (or some other operating system) out of the way and gives the tool complete access to your RAM at a low level. You can run tools from within Windows, such as HCI Design's MemTest, but they aren't as trustworthy.
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| 3. |
Explain differential backup vs incremental backup. |
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Answer» The fundamental distinction between incremental and differential backups is that incremental backups save space and time by simply saving modified data. Incremental backups, on the other hand, are not as effective as differential backups. Let's discuss Full Backups before diving into the distinctions between Incremental and Differential backups. A full backup is the launching point in both incremental and differential backup schemes in their most basic form. Of course, a complete backup BACKS up all the information on a partition or disc by copying all data-containing disc sectors to the backup image file. An incremental backup is a copy of any data that has changed since the last backup. As a result, if you make a full backup of your system on Sunday, an incremental backup on Monday will only transfer and save data that has changed or been added since Sunday. On Tuesday, an incremental backup will only deal with data that has changed since Monday's incremental backup, and so on. The differential backup, unlike an incremental backup, only backs up data that has changed since the last full backup. The difference between incremental backup and differential backup is given in the table below:
Daily, a differential backup approach backs up files that have changed since the previous full backup. Because less data is stored up, they are much faster than complete backups. In contrast to differential backups, incremental backups copy files that have changed after the last backup of whatever type, which can be a complete or incremental backup. The fewer data that NEEDS to be backed up when incremental backups are conducted, the shorter the time between backups. One of the advantages of differential backup over incremental backup is that you just need the most recent full backup and differential backup to recover data, which speeds up the process. However, until the next full backup, the amount of space needed by backed up data will increase with each differential backup. Among the three strategies: full, differential, and incremental, incremental is the one that saves the most space. Even though the incremental backups offer more versatility and granularity (duration between backups), they have a tradition of taking longer to restore because they should be built from the most recent full backup and all successive incremental backups. |
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| 4. |
What does the term "disc error" mean, and how would you respond if you received this message? |
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Answer» When the computer BIOS cannot detect a bootable operating system on any of the storage devices included in the notebook computer's boot path, the Non-System Disk Error or Disk Error message appears. Here are a few APPROACHES that may be useful, and any of them may be the answer to your problem. Method 1: Examine all non-bootable storage media. First and foremost, make a list of all non-bootable storage devices connected to the computer and remove or detach them. When you connect many devices to a computer, the system may have trouble determining which device has the OS loaded, which can result in an error like this. As a result, disconnect all non-bootable external devices. Method 2: Check the IDE ( Integrated Drive Electronics ) or SATA ( Serial Advanced Technology Attachment )cable on the HDD. If your hard disk's IDE or SATA cable is damaged or improperly attached, the system may be unable to read the disc, resulting in the "non-system disc error." If the cable is damaged or malfunctioning, simply reconnect it properly or purchase a new one. If the HDD cable is in good shape and securely attached, but the error remains, it's possible that the HDD on which WINDOWS was installed is not set as the primary disc in BIOS. Method 3: If necessary, change the boot order. ACCESS the BIOS/UEFI environment on your PC and make sure the hard disc drive you're trying to boot from is in the correct boot order settings, which should be at the very top of the boot order list. To alter the boot order, follow these steps:
Method 4: REINSTALL the hard drive. Another option for resolving this issue is to remove and reinstall the hard disc. Steps:
Method 5: Access hard drive and recover data from the hard disk without OS. Except for external influences, you must accept the fact that something went wrong with the hard disc drive's boot files, which may have gotten damaged or corrupted, and that fixing the HDD's boot sector, master boot record (), and boot configuration data (BCD) must take effect.
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| 5. |
How to troubleshoot local connectivity issues? |
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Answer» If you discover that there is a problem with LAN CONNECTIVITY on a huge level, you should take the following actions to identify the root cause and resolve it:
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| 6. |
How to troubleshoot IP related problems? |
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Answer» If we cannot reach the destination IP address and cannot identify a route to the next-hop at any point in the network using the TCP/IP protocol suite, we will utilise the PING and TRACEROUTE tools to diagnose the cause and LOCATION of the problem. The following are some general steps to troubleshoot IP-related network issues:
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| 7. |
What are upper layer faults and how do you rectify them? |
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Answer» If you still can't find a solution after examining physical connectivity, local connectivity, IP connectivity, and routing issues, the fault could be in the transport and APPLICATION layer protocol. A defect can occur for a variety of reasons:
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| 8. |
Discuss the best Network Troubleshooting Practices. |
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Answer» It is also crucial to have some best practices in place to make troubleshooting as speedy and PAINLESS as possible. Following these best network troubleshooting practices as you strive to resolve network issues will help speed up the process and minimise superfluous or repeating efforts.
SolarWinds® Network Performance Monitor (NPM) is my preferred monitoring software . It's a well-designed application with capabilities that help you debug network issues quickly and THOROUGHLY. NetPath network path analysis, which shows your network topology and performance pathways, and PerfStack, which enables you to compare multiple performance measures against each other as well as historical data, are two more NPM capabilities. You can use these tools to see which performance issues are linked and troubleshoot the root cause more quickly. |
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| 9. |
Under what circumstances can you not convert a basic disc to a dynamic disc? |
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Answer» Dynamic discs are logical discs that can use several hard drives in the COMPUTER to provide disc redundancy, mirroring, and improved performance and reliability. Dynamic discs are a type of volume MANAGEMENT that permits volumes on one or more physical discs to have noncontiguous extents. It is not possible to transform every standard hard disc into a dynamic disc. Removable media, such as ZIP and Jaz discs, for example, cannot be transformed into dynamic discs. The explanation for this is straightforward. A dynamic disc is a storage device that can span many drives. The volume would be broken if it spanned a DETACHABLE disc and the disc was ELIMINATED from the system. If the basic disc is on a laptop computer, it cannot be turned into a dynamic disc. This can be due to a variety of factors. You ought not to be running Windows Server 2003 on a laptop in the FIRST place. Second, the majority of laptops have only one hard drive. Dynamic discs would provide no benefit to a system with a single hard drive. Third, when a laptop has multiple hard drives, one of them is frequently located in a docking station. A dynamic disc volume that encompassed the device's internal hard drive, as well as the docking station's hard drive would indeed be damaged if you removed your laptop from the docking station. Clustered servers are the third case in which a basic disc cannot be transformed into a dynamic disc. The final criteria about basic drives that cannot be transformed are that any hard disc with a sector size bigger than 512 bytes can't be converted (albeit this is unlikely). Cluster sizes larger than 512 bytes are possible, but not sectors. |
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| 10. |
Can one recover data from a dead PC? |
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Answer» Method 1: The system isn't always completely DEAD. Sometimes, it simply won't start because of faulty or damaged system files, malware attacks, software problems, or missing DLLs. In such instances, the BIOS utility built into the system can be used to retrieve data. Follow the instructions below:
If the data is stored on the c: drive, however, this procedure may fail. With the NEW Windows installation, the c: disc will be formatted permanently. Method 2: If your system won't start and you're worried about the loss of data, you can use the dead PC's hard disc as an external drive and follow the steps below:
Method 3: When your system fails to boot and you attempt to repair it, you run the risk of losing vital data. To avoid data loss, use reliable data recovery software to recover your important system files, photographs, videos, and documents. These programs provide a bootable recovery disc feature that enables you to recover data from crashed, corrupted, formatted or non-bootable computers. |
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| 11. |
A customer requests your assistance in determining why a piece of software or utility fails to load or loads with an error. So, how would you help? |
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Answer» Below are some of the things that you would need to check to troubleshoot the software program:
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| 12. |
How would you resolve DNS issues? |
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Answer» Following are some ways to resolve DNS issues:
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| 13. |
An ADSL (Asymmetric Digital Subscriber Line) router connects a PC to the internet. The DNS server IP address is specified on the ADSL router. Is it necessary to configure the DNS server IP address on the computer to access the internet? |
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Answer» It is necessary to CONFIGURE the DNS server IP address on the machine. Take the case of a person who wants to VISIT a website. When a user starts a browser and types the website's URL name, a DNS resolution is required, in which the URL name is submitted to a DNS server. The PC must START the DNS REQUEST, which necessitates the configuration of the DNS server IP address on the PC. The DNS request will fail if the PC does not recognise the DNS server IP address, and internet ACCESS will be lost. |
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| 14. |
An organisation's administrator is unable to telnet to a router that is located 10 hops away from the admin PC. What tool can be used to locate the point where the connection is lost? Explain more about the command. |
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Answer» The admin can USE the TRACEROUTE command-line tool to inspect the location where packets are being dropped on the ROUTER. Traceroute is a command-line tool used in real-time network troubleshooting to determine the path data packets traverse across the internet to their destination addresses. When you visit a website, the traffic must pass through multiple intermediaries before it reaches the website. The traffic passes through your local router, the routers of your Internet service provider, and onto larger networks, among other things. Traceroute shows us the path that visitors take to get to the website. It also shows the length of time that each halt takes. If you're experiencing trouble accessing a website that appears to be operational, there could be a problem somewhere along the path between your computer and the website's servers. Traceroute would reveal the source of the issue. In more technical terms, traceroute uses the ICMP PROTOCOL to deliver a series of packets (the same protocol used for the ping command.) The time-to-live (also known as TTL, or hop LIMIT) of the first packet is 1, the second packet is 2, and so on. The TTL is reduced by one each time a packet is forwarded to a new router. The packet is deleted when it reaches 0 and the router delivers an error message. Traceroute ensures that each router in the path discards a packet and responds by forwarding packets in this manner. |
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| 15. |
How would you fix the ‘No Signal Input’ error on your screen? |
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Answer» The most common fixes for the the ‘No Signal Input’ error on your screen are:
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