Answer» Correct Answer - Option 4 : Lateral Communication
The correct answer is Lateral Communication. - Some of the most important types of direction in formal communication are
- Downward
- Upward
- Horizontal or Lateral
- Diagonal or Cross-wise
- Downward Communication
- It occurs when information and messages flow down through an organization's formal chain of command or hierarchical structure.
- It flows from a top-level to a low level in an organisation.
- Upward Communication
- It is the process of information flowing from the lower levels of a hierarchy to the upper levels.
- The function of upward communication is to send information, suggestions, complaints and grievances of the lower-level workers to the managers above.
- Horizontal or Lateral Communication
- It involves the flow of messages between individuals and groups on the same level of an organization.
- Functional managers operating at the same level, in different departments, through their communication, present a good example of lateral communication.
- The main use of this dimension of communication is to maintain coordination and review activities assigned to various subordinates.
- Diagonal or Cross-wise Communication
- It takes place when people working at the same level interact with those working at a higher or lower level of organisational hierarchy and across the boundaries of their reporting relationships.
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