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Cross-departmental Committees are the form of 1. Optimum Communication2. Upward Communication3. Downward Communication4. Lateral Communication

Answer» Correct Answer - Option 4 : Lateral Communication

The correct answer is Lateral Communication.

  • Some of the most important types of direction in formal communication are
    • Downward
    • Upward
    • Horizontal or Lateral
    • Diagonal or Cross-wise
  • Downward Communication
    • It occurs when information and messages flow down through an organization's formal chain of command or hierarchical structure.
    • It flows from a top-level to a low level in an organisation.
  • Upward Communication
    • It is the process of information flowing from the lower levels of a hierarchy to the upper levels.
    • The function of upward communication is to send information, suggestions, complaints and grievances of the lower-level workers to the managers above.
  • Horizontal or Lateral Communication
    • It involves the flow of messages between individuals and groups on the same level of an organization.
    • Functional managers operating at the same level, in different departments, through their communication, present a good example of lateral communication.
    • The main use of this dimension of communication is to maintain coordination and review activities assigned to various subordinates.
  • Diagonal or Cross-wise Communication
    • It takes place when people working at the same level interact with those working at a higher or lower level of organisational hierarchy and across the boundaries of their reporting relationships.


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