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InterviewSolution
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How Does The Break/fix Help Ticket Resolution Time Affect Service Performance? |
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Answer» Data analytics simplified vendor management as it grants the EVIDENCE that your internal users are or are not GETTING the support they need. It allows you to SEE if your vendors are available, reliable, and responsive. You can easily check MEANTIME to repair on help desk tickets and identify if vendors are meeting contractual terms; arming you with both the INFO you need to request improved service and/or use as a bargaining tool for negotiations. Data analytics simplified vendor management as it grants the evidence that your internal users are or are not getting the support they need. It allows you to see if your vendors are available, reliable, and responsive. You can easily check meantime to repair on help desk tickets and identify if vendors are meeting contractual terms; arming you with both the info you need to request improved service and/or use as a bargaining tool for negotiations. |
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