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Solve : Can't open messages in hotmail on laptop? |
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Answer» Hi all, firstly, thanks for taking time to view and read this question. I have no problems with my hotmail account on other computers except my laptop. After signing into my account on my laptop, when I click on a message or folder the 'loading' message box appears in the bottom left-hand corner of the screen. This will remain as is and won't follow through to open the message or folder. I am also able to sign out of my account no problem. I have also no problem signing in and out of other sites such as paypal, ebay, etc. Does anyone have an idea why messages/folders cannot be OPENED on my laptop and a solution to fix the problem? All help is greatly appreciated. Thanks again, therocker What web browser do you normally use? Have you tried a different browser? Do you always ACCESS Hotmail via web browser or do you use an email client? Your version of Windows? What email client, if any, do you have installed? it may be that your browser has a glitch, re-install the browser and try again? Hi, I un-installed IE8 and installed IE9 after problem started occurring to see if that would cure it, alas, no joy. I always use browser to access my hotmail account and am currently using windows 7 (64 bit) as operating system. Don't KNOW what an 'email client' is... Is there a good on-line scanning tool to diagnose what the problem may be? Thanks again for help. Hi again, i've just logged onto hotmail acc to see if any luck. I have been able to DELETE messages and move other messages to folders. However i still can't open either messages in inbox or open folders. An email client is email-specific software such as Outlook Express (found on Windows XP and older Windows OS), Outlook (usually bundled with Microsoft Office), Windows Mail (comes with Windows Vista), and Windows Live Mail (a free download that can be used with Windows 7). In other words, it's a way to do email without using a web browser. An email client can be used for Hotmail. What anti-virus and other protection programs (spyware removal, firewall, etc.) are you using? Has Hotmail ever worked right with your laptop? Hi again, still no joy in opening messages in hotmail. Yes, i,ve never had a problem with hotmail before. However, i must mention that i gave my laptop to a friend to look at as it was slow starting-up. He works with computers. He uninstalled the following security software : Super Antispyware, Win Patrol, Hijack Hunter and IObit toolbox. I now only have Malwarebytes and Symantec Endpoint protection. Hope this helps someone help me. Thanks again for taking time to read & reply. As a troubleshooting step, can you download and install the Firefox browser and see whether you can access Hotmail with it? Hi soybean, i have tried your suggestion regarding using firefox. It is working grand, can open messages and all other functions of hotmail account. I have tried IE9 again, alas, it is still not allowing message access. Thank-you so much for your suggestion. How do i thank-you so that your 'thank-you' tally increases ? therocker Quote from: therocker on August 10, 2011, 08:15:13 AM Hi soybean, Bottom of soybean's post - it says "Thank soybean" |
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