Here is the SAS log...

I 'cleaned' using them both SAS & the anti-malware software with no changes in the system. I think I'll need to RESORT to plan 'B'...copy over all his 'stuff' to the working profile and delete the defective one.

I found a couple of registry cleaners that were downloaded and installed/run. I suspect, like patio, that one of them screwed up the registry.

thanks for your help

Alan <><

[file CLEANUP - saving space - attachment deleted by admin]Well, after all the scans and testing it still does the same thing so I copied the necessary data to the working profile. It works FINE so I'm going to leave it at that.

Thanks guys for your input and help.

Alan <>< You understand, that infected files (if any left), are still on that computer?Yes. I understand. I believe, like Patio, that this is a registry problem caused by a registry cleaner (one I've never heard of) that caused the problem. He actually had 2 cleaners.

FYI - what was run...AVG antivirus, AVG antispyware, Adaware. Spywareblaster (installed and updated) Superantispyware, MALWAREBYTES Anti-malware, Spybot.

Alan <><