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Answer» hello there.. i`m using windows xp sp2 using ie 6.0.2900 and mozilla 1.0.5.12 i cannot surf CERTAIN website...y?You tell us... Are these site you can't visit adult oriented or just seemingly random sites? Do you have any kind of "nanny" software installed or are you on a network with a website filter? Assuming the sites aren't adult oriented could you give us an example of a site you can't visit? Is this a new problem? If so when did it start and what happened?Same Machine as This One ?that one solve already patio, however i`m having the new problem... before my problem is always been connected to unwanted website(always been link to adult website). currently sometime i cannot surf certain of local website and international website, simple example i cannot open friendster homepage at all....it`s just appears white screen and stated at toolbar down there " done "... pliss assist me..What do you mean by "that one solved"? In "that one", I asked you to post your your HijackThis log, but I've never seen one.help me...
Logfile of HijackThis v1.99.1 Scan saved at 7:51:53 PM, on 11/20/2007 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\Explorer.exe C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe C:\Program Files\Softwin\BitDefender10\bdmcon.exe C:\Program Files\Softwin\BitDefender10\bdagent.exe C:\Program Files\VIA Technologies, Inc\VIA Audio Driver Setup Program\AudioDeck\AudioDeck.exe C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe C:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exe C:\PROGRA~1\Yahoo!\MESSEN~1\ymsgr_tray.exe C:\Program Files\Common Files\Softwin\BitDefender Scan Server\bdss.exe C:\Program Files\Common Files\Softwin\BitDefender Update Service\livesrv.exe C:\Program Files\Softwin\BitDefender10\vsserv.exe C:\WINDOWS\system32\wscntfy.exe C:\Program Files\Mozilla Firefox\firefox.exe C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr8/*http://www.yahoo.com/ext/search/search.html R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaults/sp/msgr8/*http://www.yahoo.com R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr8/*http://www.yahoo.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr8/*http://www.yahoo.com/ext/search/search.html R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaults/sp/msgr8/*http://www.yahoo.com R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr8/*http://www.yahoo.com R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Service Pack 3 Internet Explorer R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll F2 - REG:system.ini: Shell=Explorer.exe SSCVIHOST.exe O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file) O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll O4 - HKLM\..\Run: [YSearchProtection] "C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe" O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe" O4 - HKLM\..\Run: [BDMCon] "C:\Program Files\Softwin\BitDefender10\bdmcon.exe" /reg O4 - HKLM\..\Run: [BDAgent] "C:\Program Files\Softwin\BitDefender10\bdagent.exe" O4 - HKCU\..\Run: [Yahoo Messengger] C:\WINDOWS\system32\SSCVIHOST.exe O4 - HKCU\..\Run: [Yahoo! Pager] "C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE" -quiet O4 - HKCU\..\Run: [YSearchProtection] C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe O4 - Global Startup: AudioDeck.lnk = C:\Program Files\VIA Technologies, Inc\VIA Audio Driver Setup Program\AudioDeck\AudioDeck.exe O4 - Global Startup: Bluetooth.lnk = ? O7 - HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System, DisableRegedit=1 O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\OFFICE11\EXCEL.EXE/3000 O8 - Extra context menu item: Send To &Bluetooth - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~1\OFFICE11\REFIEBAR.DLL O17 - HKLM\System\CCS\Services\Tcpip\..\{C7C9A4E4-730E-484D-A1D3-50D9C580C5A0}: NameServer = 202.188.0.133 202.188.1.5 O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe O23 - Service: BitDefender Scan Server (bdss) - UNKNOWN owner - C:\Program Files\Common Files\Softwin\BitDefender Scan Server\bdss.exe" /service (file missing) O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe O23 - Service: BitDefender Desktop Update Service (LIVESRV) - Unknown owner - C:\Program Files\Common Files\Softwin\BitDefender Update Service\livesrv.exe" /service (file missing) O23 - Service: BitDefender Virus Shield (VSSERV) - Unknown owner - C:\Program Files\Softwin\BitDefender10\vsserv.exe" /service (file missing) O23 - Service: BitDefender Communicator (XCOMM) - Unknown owner - C:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exe" /service (file missing)
I'll take a look...1. Your HJT log doesn't show any firewall running. Do you have Windows firewall on? 2. You must always run HijackThis from its own folder. Create HijackThis folder in C:\Program Files, and put HijackThis.exe into that folder for future use.
Now...
1. Print out these instructions as we will need to close every window that is open later in the fix.
2. Download SmitfraudFix.exe from here and save it to your desktop:
http://www.bleepingcomputer.com/files/smitfraudfix.php
3. Next, please reboot your computer into Safe Mode by doing the following:
a. Restart your computer
b. Start tapping F8 key
c. A menu will APPEAR
d. Select the first option, to run Windows in Safe Mode.
4. Close all open Windows.
5. Now, double-click on the SmitFraudfix icon.
6. When the tool first starts you will SEE a credits screen. Simply press any key on your keyboard to get to the next screen.
7. You will now see a menu. Press the number 2 on your keyboard and the press the Enter key to choose the option Clean.
8. The program will start cleaning your computer and go through a series of cleanup processes. When it is done, it will automatically start the Disk Cleanup program. This program will remove all Temp, Temporary Internet Files, and other files that may be leftover files from this infection. This process can take up a long time depending on your computer, so please be patient. When it is complete, it will close automatically and you should continue with next step.
9. When Disk Cleanup is finished, you will be presented with an option asking Do you want to clean the registry ? (y/n). At this screen you should press the Y button on your keyboard and then press the Enter key.
10. When this last routine is finished, you will be presented with a red screen stating Computer will reboot now. Close all applications. You should now press the spacebar on your computer. A counter will appear stating that the computer will reboot in 15 seconds. Do not cancel this countdown and allow your computer to reboot.
11. Once the computer has rebooted, you will be presented with a Notepad screen containing a log of all the files removed from your computer. Save that log to your desktop, and attach it to your next reply. SmitFraudFix v2.253
Scan done at 13:07:15.84, Wed 11/21/2007 Run from C:\Documents and Settings\Administrator\Desktop\SmitfraudFix OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT The filesystem type is NTFS Fix run in safe mode
»»»»»»»»»»»»»»»»»»»»»»»» SharedTaskScheduler Before SmitFraudFix !!!Attention, following keys are not inevitably infected!!!
SrchSTS.exe by S!Ri Search SharedTaskScheduler's .dll
»»»»»»»»»»»»»»»»»»»»»»»» Killing process
»»»»»»»»»»»»»»»»»»»»»»»» hosts
127.0.0.1 localhost
»»»»»»»»»»»»»»»»»»»»»»»» Winsock2 Fix
S!Ri's WS2Fix: LSP not Found.
»»»»»»»»»»»»»»»»»»»»»»»» Generic Renos Fix
GenericRenosFix by S!Ri
»»»»»»»»»»»»»»»»»»»»»»»» Deleting infected files
C:\WINDOWS\Tasks\At?.job Deleted
»»»»»»»»»»»»»»»»»»»»»»»» DNS
HKLM\SYSTEM\CCS\Services\Tcpip\..\{40C8E08A-E2B9-4101-9D84-5F65F539E9E5}: DhcpNameServer=192.168.1.1 HKLM\SYSTEM\CS1\Services\Tcpip\..\{40C8E08A-E2B9-4101-9D84-5F65F539E9E5}: DhcpNameServer=192.168.1.1 HKLM\SYSTEM\CS2\Services\Tcpip\..\{40C8E08A-E2B9-4101-9D84-5F65F539E9E5}: DhcpNameServer=192.168.1.1 HKLM\SYSTEM\CS2\Services\Tcpip\Parameters: DhcpNameServer=192.168.1.1
»»»»»»»»»»»»»»»»»»»»»»»» Deleting Temp Files
»»»»»»»»»»»»»»»»»»»»»»»» Winlogon.System !!!Attention, following keys are not inevitably infected!!!
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon] "System"=""
»»»»»»»»»»»»»»»»»»»»»»»» Registry Cleaning
Registry Cleaning done.
»»»»»»»»»»»»»»»»»»»»»»»» SharedTaskScheduler After SmitFraudFix !!!Attention, following keys are not inevitably infected!!!
SrchSTS.exe by S!Ri Search SharedTaskScheduler's .dll
»»»»»»»»»»»»»»»»»»»»»»»» End
Now, it's gonna be time for your fresh HJT log to be posted back here, but I won't proceed with reading it until you comply with my requests:
Quote 1. Your HJT log doesn't show any firewall running. Do you have Windows firewall on? 2. You must always run HijackThis from its own folder. Create HijackThis folder in C:\Program Files, and put HijackThis.exe into that folder for future use. sorry, now i`m post a right thing now?
Logfile of HijackThis v1.99.1 Scan saved at 11:06:12 AM, on 11/24/2007 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Softwin\BitDefender10\bdmcon.exe C:\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Service Pack 3 Internet Explorer R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll O2 - BHO: Adobe PDF READER Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file) O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll O3 - Toolbar: (no name) - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - (no file) O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll O4 - HKLM\..\Run: [NvCplDaemon] "RUNDLL32.EXE" C:\WINDOWS\system32\NvCpl.dll,NvStartup O4 - HKLM\..\Run: [nwiz] "nwiz.exe" /install O4 - HKLM\..\Run: [NvMediaCenter] "RUNDLL32.EXE" C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe" O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe" O4 - HKLM\..\Run: [BDMCon] "C:\Program Files\Softwin\BitDefender10\bdmcon.exe" /reg O4 - HKLM\..\Run: [BDAgent] "C:\Program Files\Softwin\BitDefender10\bdagent.exe" O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe" O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe O4 - Global Startup: AudioDeck.lnk = C:\Program Files\VIA Technologies, Inc\VIA Audio Driver Setup Program\AudioDeck\AudioDeck.exe O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx O8 - Extra context menu item: Download All by FlashGet - C:\Program Files\FlashGet\jc_all.htm O8 - Extra context menu item: Download using FlashGet - C:\Program Files\FlashGet\jc_link.htm O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\OFFICE11\EXCEL.EXE/3000 O8 - Extra context menu item: Open in new background tab - res://C:\Program Files\Windows Live Toolbar\Components\en-my\msntabres.dll.mui/229?0ccf8994b50d4e0d8f8d79b15d2144ea O8 - Extra context menu item: Open in new foreground tab - res://C:\Program Files\Windows Live Toolbar\Components\en-my\msntabres.dll.mui/230?0ccf8994b50d4e0d8f8d79b15d2144ea O8 - Extra context menu item: Send To &Bluetooth - D:\btsendto_ie_ctx.htm O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~1\OFFICE11\REFIEBAR.DLL O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - D:\btsendto_ie.htm O9 - Extra 'Tools' menuitem: @btrez.dll,-4017 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - D:\btsendto_ie.htm O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\flashget.exe (file missing) O9 - Extra 'Tools' menuitem: &FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\flashget.exe (file missing) O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll O17 - HKLM\System\CCS\Services\Tcpip\..\{0F6ACAE1-B917-49CA-A365-79360CFBFA1F}: NameServer = 85.255.113.92,85.255.112.83 O17 - HKLM\System\CCS\Services\Tcpip\..\{B1381AAE-71B7-4587-87E2-685F76C30820}: NameServer = 85.255.113.92,85.255.112.83 O17 - HKLM\System\CCS\Services\Tcpip\..\{BB8CE01D-EAF9-4BF8-A830-8CF031846EFB}: NameServer = 85.255.113.92,85.255.112.83 O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.113.92 85.255.112.83 O17 - HKLM\System\CS1\Services\Tcpip\..\{0F6ACAE1-B917-49CA-A365-79360CFBFA1F}: NameServer = 85.255.113.92,85.255.112.83 O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer = 85.255.113.92 85.255.112.83 O17 - HKLM\System\CS2\Services\Tcpip\..\{0F6ACAE1-B917-49CA-A365-79360CFBFA1F}: NameServer = 85.255.113.92,85.255.112.83 O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.113.92 85.255.112.83 O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe O23 - Service: BitDefender Scan Server (bdss) - Unknown owner - C:\Program Files\Common Files\Softwin\BitDefender Scan Server\bdss.exe" /service (file missing) O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - D:\bin\btwdins.exe O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe O23 - Service: BitDefender Desktop Update Service (LIVESRV) - Unknown owner - C:\Program Files\Common Files\Softwin\BitDefender Update Service\livesrv.exe" /service (file missing) O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe O23 - Service: BitDefender Virus Shield (VSSERV) - Unknown owner - C:\Program Files\Softwin\BitDefender10\vsserv.exe" /service (file missing) O23 - Service: BitDefender Communicator (XCOMM) - Unknown owner - C:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exe" /service (file missing)
I can see, you have ZoneAlarm firewall up, now, but also I can see your Bitdefender antivirus services running, but with indication of some files missing. What's your story with Bitdefender?
Now...
1. Print this post out, since you won't have an access to it, at some point.
2. Download, and install Spybot (if you don't have it) from here: http://www.download.com/3000-2144-10122137.html
3. Close all windows, except for HJT.
4. Put a checkmark next to the following HJT entries:
- O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
- O3 - Toolbar: (no name) - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - (no file)
- O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\flashget.exe (file missing)
- O9 - Extra 'Tools' menuitem: &FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\flashget.exe (file missing)
- If UkrTeleGroup Ltd is NOT your ISP, put a checkmark next to ALL O17 entries (8 lines)
5. Click on "Fix It" button.
6. Restart your computer in Safe Mode (keep tapping F8 key, when your computer starts)
7. Run Spybot (check for updates, first), and fix whatever it asks you to fix.
8. Open Windows Explorer. Go Tools>Folder Options>View tab, put a checkmark next to "Show hidden files, and folders".
9. Delete following files (if they still exist):
- FlashGet folder from C:\Program Files
10. Turn off System Restore:
- Windows XP: 1. Click Start. 2. Right-click the My Computer icon, and then click Properties. 3. Click the System Restore tab. 4. Check "Turn off System Restore". 5. Click Apply. 6. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this. 7. Click OK. - Windows Vista: 1. Click Start. 2. Right-click the Computer icon, and then click Properties. 3. Click on System Protection under the Tasks column on the left side 4. Click on Continue on the "User Account Control" window that pops up 5. Under the System Protection tab, find Available Disks 6. Uncheck the box for any drive you wish to disable system restore on (in most cases, drive "C:") 7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this. 8. Click OK
11. Restart in Normal Mode.
12. Turn System Restore on.
13. Run HJT again, and post back its log back here.
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