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Solve : Changing web sites causes computer to reboot?

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>:(My wife RECENTLY downloaded the eTrust Armour suite from Roadrunner and has since experienced a problem when changing from one webpage to another; her system reboots. I downloaded the same programs and have not experienced this problem. We both have the same computers; information as follows:

HP Pavilion 8662c
OS - Win 98 SE
30G HARD Drive
256MB Ram
Cable Internet Connection

Program Downloaded:
eTrust Firewall
eTrust Email Protection
eTrust Pest Patrol Protection

Uninstalled and reinstalled Java.

Any assistance would be greatly appreciated.Does Windows 98 SE have System Restore? If it does, try that.

FlameWin98 didn't feature System Restore although a registry restore of sorts was available via ScanReg.

First of all, carry out anti virus/malware tests and check eTrust support to see if they can shed any light on it.:-?Thanks for the replies. My wife ran the anti-virus programs, in addition to a spyware program; did not help. She called RR for assistance and they said that her problem was with her computer, not the eTrust programs. She has also run scan disc and defragged her computer.

I really see only one answer and that is upgrade to XP. Going to try that and see if that resolves her issue. :-/

Again, thanks for the help.You could upgrade even further to W2K.Carry out the procedures outlined in this post and REPORT back.Quote

:-?Thanks for the replies. My wife ran the anti-virus programs, in addition to a spyware program; did not help. She called RR for assistance and they said that her problem was with her computer, not the eTrust programs. She has also run scan disc and defragged her computer.

I really see only one answer and that is upgrade to XP. Going to try that and see if that resolves her issue. :-/

Again, thanks for the help.
Well, you could format the hard drive and re-install Win 98SE. But, of course, an OS upgrade would be a good thing anyway.

Backdated provided a link to a post with a rather extensive regimen. No doubt, his regimen is a very thorough cleaning job but I think I'd be inclined to try a shorter routine first. I think I'd just run Windows Disk Cleanup, then download and run CCleaner. If that made no DIFFERENCE, then I'd either try the steps in Backdated's post or proceed with the upgrade to Win XP. It's a necessarily extensive regime which will be updated soon. Unfortunately, it will probably be even more detailed. It's set out as such to help users help me. If we can get rid of most of the nasties before Hijackthis is brought into play, the operation is greatly simplified.
One tip - Do not upgrade to WinXP, always commit to a fresh installation rather than an upgrade.


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