Solve : compaq presario 2100 freezes at windows?

1.	Solve : compaq presario 2100 freezes at windows?
Answer» Hi, We have a Compaq Presario 2100 that is freezing up after the prompt to choose to boot in safe mode etc. Can anyone help? Thanks, Kompumomwhat happened prior to this? Any other clues? Has anyone been monkeying around inside the case? Are you the only one with acccess to this computer? Is this a laptop?GX1 is right--without more information we will be just guessing what is the cause and cure. My best guess with so little info: Choose Last Known Good Configuration from the Windows startup menu (it's a few choices below Safe Mode). DocThe compaq is a laptop, prior to this problem it has been freezing up especially when someone uses the dvd player. As far as access, FOUR other people in addition to myself have access to the computer but none of them or myself opened the case. Thanks for your help.I tried choosing the last safe configuration, as soon as any choice is made at this screen the computer freezes. When I tried the Safe Mode with C prompt this is what came up multi(0)disk(0)rdisk(0)partition(1)windows\system32\ntoskrnl.exe multi(0)disk(0)rdisk(0)partition(1)windows\system32\hal.dll multi(0)disk(0)rdisk(0)partition(1)windows\system32\KDCOM.DLL multi(0)disk(0)rdisk(0)partition(1)windows\system32\bootvid.dll multi(0)disk(0)rdisk(0)partition(1)windows\system32\config\system multi(0)disk(0)rdisk(0)partition(1)windows\system32\config\system.logA repair reinstall would probably be the easiest and quickest option here.We will try this and see what happens, thanks for the helpWe just tried to reinstall the software and RECIEVED an error message of a file missing hal.dll I do not think I mentioned that we are running Windows XP If anyone has any other ideas please let me know. Thanks since we can not reinstall, could this be a hardware problem?Is this a real WIndows XP CD or a recovery disc from Compaq?Do you still have the HAL.dll problem? You do? Good! Lets repair your boot.ini! 1. Insert and boot from your Windows XP CD. 2. When you receive the "Press any key to boot from CD" message, press a key to start your computer from the Windows XP CD-ROM. 3. When you receive the "Welcome to Setup" message, press R to start the Recovery Console. 4. Press the number that corresponds to the correct location for the installation of Windows you want to repair, typically this will be #1. 5. Type bootcfg /list to show the current entries in the BOOT.INI file. At this point you may get a message telling you that the boot.ini file does not exist. The next step will correct this error. 6. Type bootcfg /rebuild to repair it. This will scan your hard dives for installations of Windows XP, 2000 or NT and display the RESULTS. Follow the on-screen instructions to add your Windows installations to the boot.ini file. Those step will be: Total Identified Windows Installs: 1 (1) C:\Windows Add installation to boot list? (Yes/No/All) Type y and hit enter Enter Load Identifier This is the name of the operating system. When you receive this message, type the name of your operating system, and then press ENTER. Enter OS Load options When you receive this message, type /fastdetect, and then press ENTER. [/list] 7. Take out the CD ROM and type exit. Now that we have that out of the way, lets repair/replace Hal.dll 1. As above, insert and boot from your Windows XP CD. 2. When you receive the "Press any key to boot from CD" message, press a key to start your computer from the Windows XP CD-ROM. 3. When you receive the "Welcome to Setup" message, press R to start the Recovery Console. 4. Press the number that corresponds to the correct location for the installation of Windows you want to repair, typically this will be #1. 5. At the command prompt type: expand d:\i386\hal.dl_ c:\windows\system32\hal.dll. (where d: is the drive letter of your CD and c:\windows is the location for your Windows installation folder.) If prompted for permission to overwrite an existing version of the hal.dll file select yes. 6. Once you have expanded the file type "exit" to exit the Recovery Console and restart the computer. Now very rarely, this will not do the trick. Further action is needed!! 1. Remove your hard drive and install it in another computer with the same OS as a slave or D drive, so that you can copy an undamaged hal.dll file from that system to your hard drive. In this case Hal.dll may or may not be found in: D:\WINDOWS\System32 but regardless if found it will need to be replaced. A working copy of hal.dll will be found in: C:\WINDOWS\ServicePackFiles\i386. Copy that version of the file to: D:\WINDOWS\ServicePackFiles\i386\hal.dll as well as the D:\WINDOWS\System32 folder; if it asks to overwrite say YES. 2. Perform a repair installation of Windows. 3. Reformat and perform a complete installation of Windows. Oh my... Whats that? A functional PC! I'll be damned! Good Luck, Robbie It looks like Robbie is on to something: http://support.microsoft.com/?kbid=314477 You've got your work cut out for you, K-mom. Let us know if there is anything we may do. Doc ================================ PS Welcome to the FORUM, Robbie. 8-)Under a repair console. the following should fix it: attrib -h -r -s c:\boot.ini del c:\boot.ini bootcfg /rebuild fixboot exit Thank you everyone who sent suggestions, I used the windows xp cd and that did the trick for now, the touch pad is acting finicky and we will have to reinstall Office etc, but everyone in the kompumom family thanks you from the bottom of our hearts. kompumomCome back and visit us any time.

Answer»

Hi,
We have a Compaq Presario 2100 that is freezing up after the prompt to choose to boot in safe mode etc. Can anyone help?
Thanks,
Kompumomwhat happened prior to this? Any other clues? Has anyone been monkeying around inside the case? Are you the only one with acccess to this computer? Is this a laptop?GX1 is right--without more information we will be just guessing what is the cause and cure. My best guess with so little info:

Choose Last Known Good Configuration from the Windows startup menu (it's a few choices below Safe Mode).

DocThe compaq is a laptop, prior to this problem it has been freezing up especially when someone uses the dvd player. As far as access, FOUR other people in addition to myself have access to the computer but none of them or myself opened the case.
Thanks for your help.I tried choosing the last safe configuration, as soon as any choice is made at this screen the computer freezes. When I tried the Safe Mode with C prompt this is what came up
multi(0)disk(0)rdisk(0)partition(1)windows\system32\ntoskrnl.exe
multi(0)disk(0)rdisk(0)partition(1)windows\system32\hal.dll
multi(0)disk(0)rdisk(0)partition(1)windows\system32\KDCOM.DLL
multi(0)disk(0)rdisk(0)partition(1)windows\system32\bootvid.dll
multi(0)disk(0)rdisk(0)partition(1)windows\system32\config\system
multi(0)disk(0)rdisk(0)partition(1)windows\system32\config\system.logA repair reinstall would probably be the easiest and quickest option here.We will try this and see what happens, thanks for the helpWe just tried to reinstall the software and RECIEVED an error message of a file missing hal.dll
I do not think I mentioned that we are running Windows XP
If anyone has any other ideas please let me know.
Thanks
since we can not reinstall, could this be a hardware problem?Is this a real WIndows XP CD or a recovery disc from Compaq?Do you still have the HAL.dll problem? You do? Good!

Lets repair your boot.ini!

1. Insert and boot from your Windows XP CD.
2. When you receive the "Press any key to boot from CD" message, press a key to start your computer from the Windows XP CD-ROM.
3. When you receive the "Welcome to Setup" message, press R to start the Recovery Console.
4. Press the number that corresponds to the correct location for the installation of Windows you want to repair, typically this will be #1.
5. Type bootcfg /list to show the current entries in the BOOT.INI file. At this point you may get a message telling you that the boot.ini file does not exist. The next step will correct this error.
6. Type bootcfg /rebuild to repair it. This will scan your hard dives for installations of Windows XP, 2000 or NT and display the RESULTS. Follow the on-screen instructions to add your Windows installations to the boot.ini file. Those step will be:

Total Identified Windows Installs: 1

(1) C:\Windows
Add installation to boot list? (Yes/No/All)
Type y and hit enter

Enter Load Identifier

This is the name of the operating system. When you receive this message, type the name of your operating system, and then press ENTER.

Enter OS Load options

When you receive this message, type /fastdetect, and then press ENTER.
[/list]
7. Take out the CD ROM and type exit.

Now that we have that out of the way, lets repair/replace Hal.dll

1. As above, insert and boot from your Windows XP CD.
2. When you receive the "Press any key to boot from CD" message, press a key to start your computer from the Windows XP CD-ROM.
3. When you receive the "Welcome to Setup" message, press R to start the Recovery Console.
4. Press the number that corresponds to the correct location for the installation of Windows you want to repair, typically this will be #1.
5. At the command prompt type: expand d:\i386\hal.dl_ c:\windows\system32\hal.dll. (where d: is the drive letter of your CD and c:\windows is the location for your Windows installation folder.) If prompted for permission to overwrite an existing version of the hal.dll file select yes.
6. Once you have expanded the file type "exit" to exit the Recovery Console and restart the computer.

Now very rarely, this will not do the trick. Further action is needed!!

1. Remove your hard drive and install it in another computer with the same OS as a slave or D drive, so that you can copy an undamaged hal.dll file from that system to your hard drive. In this case Hal.dll may or may not be found in: D:\WINDOWS\System32 but regardless if found it will need to be replaced. A working copy of hal.dll will be found in: C:\WINDOWS\ServicePackFiles\i386. Copy that version of the file to: D:\WINDOWS\ServicePackFiles\i386\hal.dll as well as the D:\WINDOWS\System32 folder; if it asks to overwrite say YES.
2. Perform a repair installation of Windows.
3. Reformat and perform a complete installation of Windows.

Oh my... Whats that? A functional PC! I'll be damned!

Good Luck,
Robbie

It looks like Robbie is on to something:

http://support.microsoft.com/?kbid=314477

You've got your work cut out for you, K-mom. Let us know if there is anything we may do.

Doc

================================

PS Welcome to the FORUM, Robbie. 8-)Under a repair console. the following should fix it:

attrib -h -r -s c:\boot.ini
del c:\boot.ini
bootcfg /rebuild
fixboot
exit Thank you everyone who sent suggestions, I used the windows xp cd and that did the trick for now, the touch pad is acting finicky and we will have to reinstall Office etc, but everyone in the kompumom family thanks you from the bottom of our hearts.
kompumomCome back and visit us any time.

Solve : compaq presario 2100 freezes at windows?

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