Hello everyone!

I recently moved to a new town and had to switch ISPs from Earthlink to Comcast. After the cable guy left this afternoon, I tried to go into my Favorites and saw that they had disappeared -- except for a few folders with Comcast stuff and, oddly enough, a couple of stray favorites that I might have used a few years ago. All of my recent Favorites (last two years or so) were gone.

I did an online CHAT with the Comcast technical support and they did some "checking" on my account; they told me that somehow my Favorites had been accidentally removed during the install process. They said this usually does not happen; clearly they were at fault and yet, it seemed that they could do nothing to help.

When I did some online research about restoring favorites, it always talked about going into the Documents and Settings folder and copying them over, or else using the Import feature in IE. However, the only things that are available for importing/copying are the Comcast junk.

Does anyone have another idea about where my old Favorites might be lurking? I am using IE 6.0 and have an HP Pavilion laptop (zd7140us) running XP. I feel somewhat lost without them, not to mentioned irritated at the new ISP!

Many thanks for any suggestions...Do you have this folder:
c:/Documents and Settings/username/FavoritesHi Broni -

I do have that folder, but the only things it now contains are the files that were installed by Comcast and one or two odd favorites from a long time ago. None of my lengthy collection of recent favorites was in there.

***UPDATE***

just WANT to let everyone know, the problem has been solved! a most helpful Best Buy employee recommended using the Windows System Restore feature, so i simply went in and picked a date from about a week ago. the system RESTORED and rebooted my machine in about two minutes, and the Favorites have reappeared!! i have learned my lesson and just finished exporting the list to a separate file document.

thanks, Broni - and to everyone who took the time to read my plea for help.Quote

Best Buy employee recommended using the Windows System Restore feature