Hoping SOMEONE can help me understand something and what to do.

Here is the message I sent to Kookeys about the problems I'm having and then I'll put what they SAY to do.
My Message to them:
questions: 1. I am having a terrible time with my account not working right
again. I'm not sure if it's due to the hacking that keeps happening with mine
and my mom's computers. Also, have had a repairman working on the computer too
and he messed a bunch of things up too with the computer.
2. I can't get into alot of my accounts since he worked on it and I don't know
why. I'm not a computer tech, so I don't know what if he could have erased
something needed to get into my accounts.
3. When I get to the page to login, it does kind of let me in but then SHOWS a
plain dark blue to blackish screen and nothing else. It TAKES me to this address

Here is there reply
Hi Amy,
Thank you for your letter, and we are PROUD to have you as a member of
KooLand! It sounds like you may have some type of parental
control/firewall up that is preventing you from accessing the site.
Please lower your parental control/firewall so you are able to register
your Koo.

Thanks a bunch!
The 10Vox Customer Service Team




Thanks,
AmyThey are saying that you have a firewall or parental control installed. Give me a hijack this log and I can tell you if you have one installed or not