Solve : IE Disconnecting?

1.	Solve : IE Disconnecting?
Answer» I am trying to help a neighbour who, for reasons that are about to become obvious, cannot post the question himself. He is using Windows XP(Home) and IE6, with an internal dial-up modem. His virus-checker is AVG and he is using the XP FIREWALL. He is unable to use OE, because, an instant after he clicks Read Mail, the telephone-line is disconnected. He is unable to use IE for a period of more than a very few minutes, because yet again, without prompting from him, the line will be disconnected. In IE Options, Connections, Settings, Advanced, he has un-ticked the Disconnect boxes: this has made no difference. He has also deleted Cookies, and Temporary Files, and has set maximum space allotted to such files to 50 mb. None of that has made any difference, either. Another computer in the same house can carry out all these tasks without difficulty. Any SUGGESTIONS about what might be wrong, and how he could put it right ? __________________ paieye IBM X40 ThinkPad. Centrino, 320RAM, WXPPro, AVG, ZoneAlarm, SpyBot, SI2The other system isn't connecting through dial up at the same time by any chance? Has this problem been present since the system was first setup or only a recent development? I would advise them to disable XP Firewall and use Zonealarm instead anyway. Have they tried a virus/spyware scan?I agree 100% ! Quote The other system isn't connecting through dial up at the same time by any chance? No. Quote Has this problem been present since the system was first setup or only a recent development? The latter Quote I would advise them to disable XP Firewall and use Zonealarm instead anyway. I myself use ZA, and shall pass your message to him. Quote Have they tried a virus/spyware scan? AVG reports his system as being all clear. He has not so far been able to stay on-line for long enough to down-load SpyBot, but I have urged him to perservere. Thank you for your help with this one.Don't even have a firewall loaded until you get this resolved.I shall tell him that now -- many thanks.OE>Tools>Options>Connections Tab... you will see it. Quote OE>Tools>Options>Connections Tab... you will see it. I think that I have missed something -- what is it that I am going to see ? Gimme a minute... HMMM? That didn't come out very clearly. Anyway, the bottom checkbox says 'Hangup after sending & receiving. Add to that the setting of 'check email every x minutes' and that could explain IE dropping out too.No, that is perfect, and as usual I was in too much of a hurry. I shall report to him shortly, and let you know. Thank you for taking all this trouble, in the early hours of the morning, too. Quote in the early hours of the morning Not for me. Quote OE>Tools>Options>Connections Tab... you will see it. YES, he has made sure that 'Hang up after sending/receiving' is unticked, but it has made no difference, I am afraid. In dial up networking, right click the connection and select properties. Click configure. Click connection. Uncheck "disconnect if idle for more than" x min.When I follow those steps as far as 'Configure', I do not get a window containing the choice 'Connections'. Could you just confirm the route, please.

Answer»

I am trying to help a neighbour who, for reasons that are about to become obvious, cannot post the question himself.

He is using Windows XP(Home) and IE6, with an internal dial-up modem. His virus-checker is AVG and he is using the XP FIREWALL.

He is unable to use OE, because, an instant after he clicks Read Mail, the telephone-line is disconnected. He is unable to use IE for a period of more than a very few minutes, because yet again, without prompting from him, the line will be disconnected.

In IE Options, Connections, Settings, Advanced, he has un-ticked the Disconnect boxes: this has made no difference. He has also deleted Cookies, and Temporary Files, and has set maximum space allotted to such files to 50 mb. None of that has made any difference, either.

Another computer in the same house can carry out all these tasks without difficulty.

Any SUGGESTIONS about what might be wrong, and how he could put it right ?
__________________
paieye

IBM X40 ThinkPad. Centrino, 320RAM, WXPPro, AVG, ZoneAlarm, SpyBot, SI2The other system isn't connecting through dial up at the same time by any chance?

Has this problem been present since the system was first setup or only a recent development?
I would advise them to disable XP Firewall and use Zonealarm instead anyway.

Have they tried a virus/spyware scan?I agree 100% ! Quote

The other system isn't connecting through dial up at the same time by any chance?

No.

Quote

Has this problem been present since the system was first setup or only a recent development?

The latter

Quote

I would advise them to disable XP Firewall and use Zonealarm instead anyway.

I myself use ZA, and shall pass your message to him.

Quote

Have they tried a virus/spyware scan?

AVG reports his system as being all clear. He has not so far been able to stay on-line for long enough to down-load SpyBot, but I have urged him to perservere.

Thank you for your help with this one.Don't even have a firewall loaded until you get this resolved.I shall tell him that now -- many thanks.OE>Tools>Options>Connections Tab... you will see it. Quote

OE>Tools>Options>Connections Tab... you will see it.

I think that I have missed something -- what is it that I am going to see ?
Gimme a minute...
HMMM? That didn't come out very clearly.

Anyway, the bottom checkbox says 'Hangup after sending & receiving.

Add to that the setting of 'check email every x minutes' and that could explain IE dropping out too.No, that is perfect, and as usual I was in too much of a hurry. I shall report to him shortly, and let you know.

Thank you for taking all this trouble, in the early hours of the morning, too. Quote

in the early hours of the morning

Not for me. Quote

OE>Tools>Options>Connections Tab... you will see it.

YES, he has made sure that 'Hang up after sending/receiving' is unticked, but it has made no difference, I am afraid.
In dial up networking, right click the connection and select properties. Click configure. Click connection. Uncheck "disconnect if idle for more than" x min.When I follow those steps as far as 'Configure', I do not get a window containing the choice 'Connections'. Could you just confirm the route, please.

Solve : IE Disconnecting?

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