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Solve : IE not connecting? |
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Answer» Okay, so I have volunteered to help my friend with her computer issues and I'm stumped. She just got the internet at her house... her LAPTOP had never been on the internet before. The FIRST time she TRIED to connect after getting DSL, the page couldn't be displayed. The only way they can connect is in safe mode. It can't be a virus b/c it had never been on the internet before. It can't be the router b/c they had it replaced. Thoughts?Quote It can't be a virus b/c it had never been on the internet before.Famous last words, did she have protection installed before she went on the net?Does she have a 3rd party firewall installed...like Zonealarm or Sygate? If so, turn it off to see if that's the problem. Alan <>< Quote Does she have a 3rd party firewall installed...like Zonealarm or Sygate? If so, turn it off to see if that's the problem.Well, she'd better have some firewall running, at least Windows Firewall. Going online with a broadband, i.e. DSL, connection without firewall protection can lead to MALWARE INFESTATION very quickly. valley29 ....... Quote The only way they can connect is in safe mode.Are you sure it's in safe mode and not safe mode with networking ....theres a big differance. Safe mode doesn't have a internet connection . Are they connecting through a router or directly from the dsl modem ? dl65 Soybean, Should have qualified my response. If you have a 3rd party firewall could you TEMPORARILY turn it off and see if you get connected. Alan <>< |
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