Hi,

The laptop is a TOSHIBA L655-S5157 running Windows 7 Home Premium 64x.
The problem is that iExplorer 9 crashes. "iExplorer stopped working"
When it's opened on the startup page "google.com" nothing wrong happens, but as soon as I leave the page... same error, and it doesn't stop, even after iexplorer restarts.

The first thing I did, was to check if Windows was uptodate, but SP1 was missing. I ran Windows Update, and let it installed SP1 with other updates.
Now it's Up To Date.

Second thing I did, was to run iExplorer (No Add Ons) and still the same problem. > I reset the default settings of iExplorer by the way at that point

I uninstalled iExplorer 9 update (From Programs and features)
So I had iExplorer 8. Everything works fine! No more ERRORS.

So, I ran win updates again, and let it update to iexplorer 9, but after running it again... same error!

Uninstalled the ixplorer 9 update, and ran 8 again (no errors) ... updated it again to 9. Still errors.

I saw that checking the "Use software acceleration instead of GPU" can solve the problem. But not in my case.

I have Google Chrome ALSO installed, and it works fine. But she wants to use iExplorer only...

I ran iexplorer 9 in safe mode with networking, and still the same error !!

I even CREATED a new ADMINISTRATOR windows user account, when I tried all of that.

Here is the log from the event manager:

Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 9.0.8112.16421
Application Timestamp: 4d76255d
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.17651
Fault Module Timestamp: 4e211319
Exception Code: c06d007e
Exception Offset: 0000b9bc
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: a7aa
Additional Information 2: a7aa91f17ea749d42a4de3b390fa5b3d
Additional Information 3: a7aa
Additional Information 4: a7aa91f17ea749d42a4de3b390fa5b3d

Any idea on what's wrong ?
Actually, when I run iExplorer 9 (64bits)
It runs fine. Doesn't do the error.

I also forgot to mention, that I uninstalled Google Toolbar, a Norton toolbar (There is McAfee AV in there)