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Answer» I have HP Media Center PC w/ Windows XP/SP2, 2.0 GB RAM, 250 GB hard drive; IE 6.0.2900.2180. Trend Micro Antivirus & Webroot Spy Sweeper; Windows Firewall
Almost every website that I try logging into w/ my password closes after giving this message: Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.
If you were in the middle of something, the information you were working on might be lost.
Please tell Microsoft about this problem.
We have created an error REPORT that you can send to help us improve Internet Explorer. We will treat this report as confidential and anonymous.
To see what data this error report contains, click here.
Choices given:
Debug (I tried this, but it just closes anyway) Send Error Report Don’t send
I clicked on the error report and it started like this:
Error report begins like this:
Error signature
AppName: iexplore.exe AppVer: 6.02900.2180 ModName: user32.DLL
ModVer: 5.1.2600.2622 Offset: 00015087
Technical information about the error report, click here.
Exception Information
Code: 0xc0000005 Flags: 0x00000000
Record: 0x0000000000000000 Address: 0x0000000077d55087
System Information
Windows NT 5.1 Build: 2600
CPU Vendor Code: 68747541 – 69746E65 – 444D4163
CPU Version: 00020F32 CPU Feature Code: 178BFBFF
CPU AMD Feature Code: E3D3FBFF
Module 1
Iexplore.exe
Image Base: 0x00400000 Image Size: 0x00000000
Checksum: 0x00023c72 Time Stamp: 0x41107b81
Version Information
The following files will be included in this error report:
C:\DOCUME~1\HP_ADM~1\LOCALS~1\Temp\dc8e_appcompat.txt
I have RUN PC Pitstop Optimize. Nothing out of the ordinary there.
I ran sfc /scannow (Start, Run) and it said “Files that are required for Windows to run properly must be copied to the DLL Cache. Insert your Windows XP Professional CD2 now. However, I don’t think I have that. The only ones I can find are Recovery Disks I made when I first got the computer.
I tried going back to an earlier restore point, but that didn't correct my problem.
Any help appreciated!
adscraps .......... When did this start ?
Had you been running any tweaking apps or D/L any updates ?
Perhaps you could clarify what you mean by [highlight]almost all [/highlight]....... Do you mean that some still work ok ?
What is the model number of your HP machine ?
dl65 I guess I was being cautious in saying that almost every website closes when I try to log in w/ my password. Actually, all that I've tried since this [highlight]problem started a week ago [/highlight]have closed. I'll try to buy something, get it into a shopping cart, but then when I try to checkout by providing the password, it shuts down. Here's a list of sites that I've previously used successfully and now shut down:
Websites that close when try logging in w/ password:
http://www.starbirdstockdesigns.com/asp_pages/home.asp
http://www.teachers-teachers.com/
http://creatingkeepsakes.com/
http://mangelsdesigns.com/
http://www.photoworks.com
http://www.drpepper.com/
http://www.creativedelights.com/letteringdelights/
http://www.yorkphoto.com
http://www.coldwatercreek.com/home.aspx
My [highlight]model # of my HP is m7334n[/highlight].
I'm not real SURE what tweaking apps are. My computer is set to update AUTOMATICALLY, so I don't know what's been updated in the last ten days or so. Would going back to an earlier restore point take care of that? Is there a way to see what's been recently updated? Your question did prompt me to remember that I had updated Adobe Reader to 7.0.9. I went ahead and removed that, but it didn't cure my problem.Obviously, you can logon to this forum. You mentioned shopping cart. Does the problem always happen when trying to logon to secure sites, where http has, or should, change to https?Check your browser settings to make sure SSL is enabled.In Control Panel, Internet Options, Internet Properties, I looked and "Use SSL 2.0" and "Use SSL 3.0" were both checked. Does that mean the SSL is enabled or am I looking in the wrong place? Regarding logging into this forum, I seem to be automatically logged in as the site recognizes me when I return and I don't have to enter a password. I have had trouble even w/ sites requiring passwords where I wasn't using a shopping cart. Quote In Control Panel, Internet Options, Internet Properties, I looked and "Use SSL 2.0" and "Use SSL 3.0" were both checked. Does that mean the SSL is enabled or am I looking in the wrong place? Yes, that means it's enabled.
You might try using CCleaner and see whether it fixes this. Run the Windows scan; I suggest you include all elements shown in CCleaner's panel (Internet Explorer, Windows Explorer, and System) except Advanced; leave Advanced unselected. Also run the Issues scan, backup your Registry when prompted, and remove the items it found.
Thanks for the suggestion. I downloaded and then ran CCleaner. The problem still persists, however. Upgrade to IE 7 and/or get Firefox. I've now upgraded to IE 7, but the problem still persists.NEW INFO! In trying to troubleshoot, I discovered that the websites that won't let me connect (and they automatically close) are the websites that use the same password as my Ebay account or my PayPal account. Isn't that strange?? :-? Can you logon to your ebay and paypal accounts? On those website that you can't log into, do you get to a screen where you see an option to get help with a forgotten password? Do any those sites have credit card or other sensitive personal information?Yes, I can login to ebay and paypal. Also, on the sites that were auto-closing on log-in, there was a place to check for forgotten passwords. I even had a couple mail it to me to be sure I was using the right one there.
NEWSFLASH: I've just solved the issue, I think. I removed (thru add/remove programs) the Ebay toolbar and now I can log onto those sites I previously couldn't. Thank you, one and all, for all your helpful suggestions and troubleshooting! Stay away from toolbars...most are poorly written and contain all kinds of garbage.
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