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Solve : Outlook Express keeps freezing?

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Athlon 64 2100mhz
1.5gb ram
XP Home SP2

I've been having problems all week with OE & IE 'freezing' When I 1st switch on the pc & open OE it won't 'connect' so I can't download any e-mails, OE is doing the same. The rest of the pc then freezes & I can't restart, Ctr/Alt/Del doesn't work & the only OPTION is to restart using the button on the front of the tower, then it tells me that a (different each time) program won't shut down & 'end now' doesn't work either. After restarting on the tower everything is working fine & at the beginning of the week would last a few hours before 'freezing' again. The time between freezes has been getting shorter all week & now it does it after only a few minutes.
I rang my ISP who said it's a problem with my browser.
I had heard of numerous problems with IE7 so tried to revert to IE6 by removing it in add/remove Windows components. This seemed to work, OE & IE were working better than they had for a week. Unfortunately I also seem to have removed other stuff like all the games that came with XP & probably other stuff I haven't noticed missing yet. I've tried to retrieve these from my XP disc but can't for some reason. In the meantime IE seems to have reverted back to 7 somehow & the freezing problems are back. When OE & IE freeze like this the whole pc goes REALLY slow also.
I've run scans with McAfee Virusscan 8, Trend Micro, Adaware, Spybot, Ewido/AVG & they've all found nothing.
I'm running Zone Alarm Pro & System Mechanic.
Can anyone help? Update to my last post.
Athlon is 3400 not 2100.
Freezing got worse on OE & IE till they STOPPED connecting at all.
Tried F10 on startup & lost Windows completely!
Reinstalled Windows but OE & IE still not connecting.
Can anyone help? Pleeeeease.... Sounds like a wipe and reinstall to me Back up your stuff first.

Alan <>< :-)OK.
Any idea why OE did this in the 1st place?
Or is it just the usual? (Windows!)
I've got a ghosted copy of my machine on an external disc, is it simple to GET my files back after I've wiped & reinstalled?
Thanks for the advice. Quote

Athlon 64 2100mhz
1.5gb ram
XP Home SP2

I've been having problems all week with OE & IE 'freezing' When I 1st switch on the pc & open OE it won't 'connect' so I can't download any e-mails, OE is doing the same. The rest of the pc then freezes & I can't restart, Ctr/Alt/Del doesn't work & the only option is to restart using the button on the front of the tower, then it tells me that a (different each time) program won't shut down & 'end now' doesn't work either. After restarting on the tower everything is working fine & at the beginning of the week would last a few hours before 'freezing' again. The time between freezes has been getting shorter all week & now it does it after only a few minutes.
I rang my ISP who said it's a problem with my browser.
I had heard of numerous problems with IE7 so [highlight]tried to revert to IE6 by removing it in add/remove Windows components[/highlight]. This seemed to work, OE & IE were working better than they had for a week. Unfortunately [highlight]I also seem to have removed other stuff like all the games that came with XP & probably other stuff I haven't noticed missing yet.[/highlight] I've tried to retrieve these from my XP disc but can't for some reason. In the meantime IE seems to have reverted back to 7 somehow & the freezing problems are back. When OE & IE freeze like this the whole pc goes REALLY slow also.
I've run scans with McAfee Virusscan 8, Trend Micro, Adaware, Spybot, Ewido/AVG & they've all found nothing.
I'm running Zone Alarm Pro & System Mechanic.
Can anyone help?
Add/Remove Windows Components is NOT the way to revert to IE 6. All that does is simply make IE appear be uninstalled by removing it from the Programs menu and any shortcuts from the desktop. To revert to IE 6, you should have gone to Add or Remove Programs, selected the item for IE 7 and then removed it.

In the process of using Add/Remove Windows Components, you apparently also removed Games, since they also appear in that panel. They can be added back from Add/Remove Windows Components.
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Or is it just the usual? (Windows!)
Nope, it's not the usual. I've used OE for years (Win 95 through Win XP) and never had a problem with it.
OE wasn't listed in add/remove programs so on the advice of a friend I tried to remove it in components. I did try to put back the games in components but it wouldn't let me. Maybe just symptoms of the BIGGER problem that manifested itself later? I do try to keep the pc as clean as possible, AV & firewall up to date, always clear all spyware at the end of surfing etc but do you think a virus could've caused all this? If so will a wipe & reinstall sort the virus?Yep, OE does not appear in Add or Remove Programs. It does appear in Add/Remove Windows Components.

Did you find Games in Add/Remove Windows Components? What happened when you tried to install them?How do you remove programes that aren't listed in Add/Remove programmes? I've noticed other progs before that weren't there either.
I ticked Accessories & it asked for the Windows disc but my dvd rom has now stopped working & so it wouldn't read it. You'd think the pc was ancient instead of 2 years old!
I'm now having probs answering cos the wireless connection to the laptop is messing about , in spite of telling me the connection is excellent.Quote
How do you remove programes that aren't listed in Add/Remove programmes? I've noticed other progs before that weren't there either.
Are we still talking about OE, IE, and Games here?
You told me I should've removed OE in Add/Remove programmes & then agreed OE isn't listed in Add/Remove programmes, I was just wondering how I could've removed it?
I've noticed on other occasions that not all programmes seem to be listed in Add/Remove (nothing major before, like OE) & they don't always have their own uninstall so I was wondering if I ever download a programme in the future that doesn't appear in Add/Remove & doesn't have it's own uninstall, how would I remove it?
I think before, I just did a search & manually removed all the entries I found, which I'm assuming could be leaving a whole lot of stuff behind in the registry & risks DELETING something with a similar name belonging to a different programme/process?I believe I never said OE is removed in Add or Remove Programs; I said it is removed via Add or Remove Windows Components.

Generally, you should try to avoid manually removing programs for very reason you mentioned, leaving stuff behind in the Registry. I suggest you download, install, and run CCleaner. It is a disk cleanup utility and also a safe Registry cleaner. It also has an Uninstaller which sometimes will show a program that Windows Add or Remove Programs does not show. You'll find this CCleaner feature under Tools.Thanks for all your help, looks like a wipe & reinstall is all that's left, hope it wasn't a virus!


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