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Solve : Sendmail too many hops error? |
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Answer» I am running SCO openserver 6 with sendmail as my mta I have a customer that sends me mail and occasionally some of them get bounced by my machine with a too many hops error. the header shows that it hops around their servers several times before getting to me and I know this is something that they should fix. but they will not and are telling me I need to fix it. they are a LARGE customer and we do not want to lose them over something so trivial. the question is what can I do on my SIDE to assure that I don't bounce there mails for too many hops?Out of interest, which version of sendmail is it? If you pass the parameter "-h30" (for example) to sendmail, this will set the max hop counter to 30. From the man page: -hN: Set the hop count to N. If the hop count is GREATER than 30, the mail will be returned with the error message too many hops (30 max). By default, sendmail determines the hop count of a message by counting Received header lines in the message. I'm not SURE but I suspect there might be a compiled-in upper limit. Can you get these guys to forward you (somehow - to a Hotmail account maybe) a copy of the headers that they're seeing? Incidentally hop counters exist for a very good reason and I wonder if you will just cause other problems for yourself if you capitulate to what sounds like blackmail from technically INCOMPETENT sysadmins?Rob, the sendmail version is 8.11.3 and I agree with your assessment unfortunately the CEO of our company doesn't. they told him that other vendors had the same problem and fixed it so he just doesn't want to rock the boat.Well - see if you can grab the headers and then at least you know how many hops you're dealing with. |
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