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Solve : Suspicious of everything?

Answer» <html><body><p>On the 4th of July my laptop started <a href="https://interviewquestions.tuteehub.com/tag/beeping-7666978" style="font-weight:bold;" target="_blank" title="Click to know more about BEEPING">BEEPING</a> and I lost control of it for a long period of time. The next day (5th of July) I got a call from 'Microsoft' telling me that my license ID or something was hacked and being used for illegal activities. The man told me all sorts of scary things like I could potentially be sued, that my microsoft ID would be suspended and I wouldn't be able to use my computer again. He showed me that I have some sort of trojan horse 'cr' something or the other. He did a <a href="https://interviewquestions.tuteehub.com/tag/weird-734352" style="font-weight:bold;" target="_blank" title="Click to know more about WEIRD">WEIRD</a> test thing to prove that he was from microsoft. I believed him and I bought malware protection from Malwarebytes as he directed me straight there. <br/><br/>I found out that microsoft do not call people up and that this person was most likely a scammer. But now I have no idea what to do, I don't know if they can still access my computer and my details despite my anti-malware being active. I do scans with malwarebytes and windows defender and they all say that my computer is fine. But for some reason the beeping happened again even after my malware was installed.<br/><br/>I'm just not sure what to do, I emailed malwarebytes and they gave me a link to a scan but my computer blocked it. I just don't know what to trust, what step to take. <br/>I've had my laptop for less than six months, I really don't want to have to buy a new one but I just can't trust that there isn't someone(s) monitoring what I do or that can take control of my laptop. I can't think of an <a href="https://interviewquestions.tuteehub.com/tag/alternative-858623" style="font-weight:bold;" target="_blank" title="Click to know more about ALTERNATIVE">ALTERNATIVE</a>. First, as you have learned Microsoft doesn't call people. And NEVER allow strangers to access your system.<br/><br/>Second, neither MalwareBytes nor Windows Defender is an anti virus app. Do you have an anti virus app installed and always resident in the background?<br/><br/>Third, do you have a Windows dvd? If so, I'd suggest you start from scratch. Format your drive and reinstall the OS. Alternatively, does your laptop have a recovery partition? If so, utilize it to return the system to "as shipped" state. Then <a href="https://interviewquestions.tuteehub.com/tag/install-2121155" style="font-weight:bold;" target="_blank" title="Click to know more about INSTALL">INSTALL</a> an AV and use some <a href="https://interviewquestions.tuteehub.com/tag/common-923599" style="font-weight:bold;" target="_blank" title="Click to know more about COMMON">COMMON</a> sense in the future.<br/>My common sense flies out of the window when I panic! Anyway, thank you and I hope it works Quote</p><blockquote>Second, neither MalwareBytes nor Windows Defender is an anti virus app.</blockquote>In Windows 8 and 8.1 Windows Defender is an AV and anti-spyware app.Unplug the router/modem...<br/>Do all your work at the local Library...<br/>Problem solved.Someone can only do hacking when you are online. Just reformat your laptop.Please ignore the advice above...</body></html>


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