1.

Your customer complains about the USB not recognized issue. How would you fix it?

Answer»

Here are some of the most effective ALTERNATIVES for you to consider:

  • Restart: A simple reboot will sometimes fix an unrecognised USB device. Restart your computer after plugging out your USB device and waiting a few minutes. Connect your USB device once more.
  • Attempt to use a different computer: Attempt to connect your USB device to a different device. If it doesn't function on the second PC, maybe your gadget is to blame. Perhaps you'll need to have it repaired or purchase a new one.
  • Remove any other USB devices: Too many USB devices within the same machine may cause a conflict, causing certain devices to cease working. You should disconnect all other USB devices and test the device you wish to use.
  • Change the USB Root Hub's Power Management option.
    • Press the Windows symbol key and R simultaneously on your keyboard. Press Enter after typing devmgmt.msc.
    • Expand Universal SERIAL Bus controllers by clicking the down arrow. Right-click the USB Root Hub and CHOOSE Properties from the drop-down menu.
    • Uncheck the Allow the computer to turn off this device to save the power box on the Power Management tab. Click the OK button.

If you have multiple USB Root Hubs, you will need to repeat this procedure. After each performance, keep in mind to click OK. After you've made your changes, plug your USB device back in to test if your computer RECOGNISES it. If your USB device still doesn’t switch on after that, click the Allow the computer to turn off this device to preserve the power box.

  • The USB port driver should be updated: If the preceding approaches fail to resolve your issue, you're probably using the incorrect USB driver. You can upgrade your USB port driver in one of two ways: manually or automatically.
    • Manual driver update – One can manually update your USB port driver by visiting your PC's manufacturer's website and searching for the most up-to-date correct driver. Make sure you select the only driver that works with your Windows version.
    • Automatic driver update - If you don't have the time, patience, or computer skills to manually update your drivers, Driver Easy can do it for you. Driver Easy will automatically detect your system and locate the APPROPRIATE drivers. You don't have to know what operating system your computer uses, you don't have to worry about downloading and installing the wrong driver, and you don't have to bother about making a mistake when installing:
      • Get Driver Easy and install it.
      • Launch Driver Easy and select Scan Now. After that, Driver Easy will check your computer for any problematic drivers.
      • To automatically download and install the proper version of any flagged drivers, click the Update button next to that driver, or click Update All to instantly download and install the proper version of all missing or out-of-date drivers on your system.
  • Make a power supply adjustment.
    • Control Panel > Hardware and Sound > Power Options is the approach to take.
    • Click on Choose what the power button does.
    • Change any settings that are presently unavailable by clicking Change.
    • Uncheck the box for Turn on fast startup and then click Save changes.
    • Restart your device and connect to the USB device to test whether it works.

If your USB device still doesn't work after this adjustment, return to the previous configuration and proceed to the next step.

  • Modify the USB selective suspend settings as necessary.
    • Select Power Options from the Control Panel.
    • Change the plan's settings by clicking Change plan settings.
    • Click Advanced power parameters can be changed.
    • USB settings and USB selective suspend settings should be expanded.
    • Both the On battery and Plugged settings should be disabled.]
    • Apply and then OK.


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