An ISSUE with internet access can occur for a variety of reasons. It COULD be due to a temporary issue with your service provider or a firewall-related issue with your machine. We need to figure out what's causing this issue before we can REPAIR it.

TURN OFF YOUR FIREWALL TEMPORARILY AND INSPECT THE CONNECTION.

• Open the Norton Device Security app on your computer.
• If you get the My Norton window, click Open next to Device Security.
• Select Settings options.
• Click Firewall in the Settings window.
• Click the slider next to Smart Firewall on the General Settings page to turn it off.
• Click Apply, then Permanently from the drop-down selection in the Protection Alert dialogue box.
• Click the OK button.
• Access the internet to see if you can connect to the Internet.
• Turn on Smart Firewall after repeating steps 1–4.
• Before proceeding, make certain that Smart Firewall is turned on.

Select one of the following options based on whether you can access the websites after turning off the firewall:

• Only after I disable the firewall can I visit the websites. If you can access the Internet after disabling the firewall, the firewall rules must be reset.
  • Activate Norton.
  • If you get the My Norton window, click Open next to Device Security.
  • Select Settings from the drop-down menu.
  • Click Firewall in the Settings window.
  • Click Reset next to Firewall Reset on the General Settings tab.
  • Click Yes in the CONFIRMATION window.
  • After that, click Apply and then Close.
• Even after disabling the firewall, I am unable to visit the Norton website. Uninstall and reinstall your Norton software if you STILL can't access the Internet after disabling the firewall.