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Solve : Blue Screens of Death in Vista after a while? |
| Answer» <html><body><p>Hello, I am having some very annoying problems. My computer, a custom built pc, keeps getting the bsod after i leave it on for about 8 hours or so. It doesn't matter what programs I have running, it will just crash after a while. I have ran memtest86 on each individual stick of my RAM and have found no errors. The bsod is usually a 0x0000003B win32.sys or csrss.exe SYSTEM_SERVICE_EXCEPTION . I have ran hard drive tests on my main hard drive and have found nothing. I have installed a hard drive cooler on one of my hard drives with no effect towards system stability. I'm not quite sure what to do. Below are my pc specs and then I have the debugging information from the memory dump (a large one, not a minidump).<br/><br/>Specs:<br/><br/>CPU: Intel Q9450<br/>Motherboard: Gigabyte EP35-DS3R <br/>Memory: Two sets of CORSAIR DOMINATOR 4GB (2 x 2GB) 240-Pin DDR2 SDRAM DDR2 1066<br/>Power Supply: Antec TPQ-850 850W ATX12V / EPS12V Power Supply<br/>Case: NZXT Zero Black/Silver Aluminum ATX Full Tower Computer Case<br/>Graphics Card: MSI RX3870-T2D512E OC Radeon HD 3870 512MB 256-bit GDDR4 PCI Express 2.0<br/>O/S: Windows Vista Ultimate 64-bit<br/>Hard Drives: 1.Seagate 750gb SATA<br/> 2.Samsung 750gb SATA<br/> 3.Western Digital 500gb SATA<br/> 4. Western Digital 320 SATA (main hard drive with Windows Vista on it)<br/><br/>Debugging Information:<br/><br/>Loading User Symbols<br/>PEB is paged out (Peb.Ldr = 000007ff`fffd3018). Type ".hh dbgerr001" for details<br/>Loading unloaded module list<br/>.................<br/>*******************************************************************************<br/>* *<br/>* Bugcheck Analysis *<br/>* *<br/>*******************************************************************************<br/><br/>Use !analyze -v to get detailed debugging information.<br/><br/>BugCheck 3B, {c0000005, fffff960001a4815, fffffa60059c3ff0, 0}<br/><br/>Page a8310 not present in the dump file. Type ".hh dbgerr004" for details<br/>Page a85a9 not present in the dump file. Type ".hh dbgerr004" for details<br/>Page a85a9 not present in the dump file. Type ".hh dbgerr004" for details<br/>PEB is paged out (Peb.Ldr = 000007ff`fffd3018). Type ".hh dbgerr001" for details<br/>PEB is paged out (Peb.Ldr = 000007ff`fffd3018). Type ".hh dbgerr001" for details<br/>Probably caused by : hardware ( win32k!memmove+5 )<br/><br/>Followup: MachineOwner<br/>---------<br/><br/>2: kd> !analyze -v<br/>*******************************************************************************<br/>* *<br/>* Bugcheck Analysis *<br/>* *<br/>*******************************************************************************<br/><br/>SYSTEM_SERVICE_EXCEPTION (3b)<br/>An exception happened while executing a system service routine.<br/>Arguments:<br/>Arg1: 00000000c0000005, Exception code that caused the bugcheck<br/>Arg2: fffff960001a4815, Address of the exception record for the exception that caused the bugcheck<br/>Arg3: fffffa60059c3ff0, Address of the context record for the exception that caused the bugcheck<br/>Arg4: 0000000000000000, zero.<br/><br/>Debugging Details:<br/>------------------<br/><br/>Page a85a9 not present in the dump file. Type ".hh dbgerr004" for details<br/>Page a85a9 not present in the dump file. Type ".hh dbgerr004" for details<br/>PEB is paged out (Peb.Ldr = 000007ff`fffd3018). Type ".hh dbgerr001" for details<br/>PEB is paged out (Peb.Ldr = 000007ff`fffd3018). Type ".hh dbgerr001" for details<br/><br/>EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.<br/><br/>FAULTING_IP: <br/>win32k!memmove+5<br/>fffff960`001a4815 d10f ror dword ptr [rdi],1<br/><br/>CONTEXT: fffffa60059c3ff0 -- (.cxr 0xfffffa60059c3ff0)<br/>rax=00000000ffffffff rbx=000002f60000014c rcx=fffff9600036e074<br/>rdx=fffff900c00e537c rsi=0000000000000000 rdi=0000000000000000<br/>rip=fffff960001a4815 rsp=fffffa60059c4858 rbp=0000000000000000<br/> r8=0000000000000018 r9=0000000000000001 r10=0000000000000008<br/>r11=fffff9600036e074 r12=0000000000000000 r13=fffffa800a353810<br/>r14=fffff80002141700 r15=0000000000000000<br/>iopl=0 nv up ei pl zr na po nc<br/>cs=0010 ss=0000 ds=002b es=002b fs=0053 gs=002b efl=00010246<br/>win32k!memmove+0x5:<br/>fffff960`001a4815 d10f ror dword ptr [rdi],1 ds:002b:00000000`00000000=??<br/>Resetting default scope<br/><br/>DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT<br/><br/>BUGCHECK_STR: 0x3B<br/><br/>PROCESS_NAME: csrss.exe<br/><br/>CURRENT_IRQL: 0<br/><br/>MISALIGNED_IP: <br/>win32k!memmove+5<br/>fffff960`001a4815 d10f ror dword ptr [rdi],1<br/><br/>LAST_CONTROL_TRANSFER: from fffff960001d32e6 to fffff960001a4815<br/><br/>STACK_TEXT: <br/>fffffa60`059c4858 fffff960`001d32e6 : 00000000`00000000 000002f6`0000014c fffffa80`0a353810 00000000`00000000 : win32k!memmove+0x5<br/>fffffa60`059c4860 fffff960`001d39f1 : fffff900`c00e537c 00000000`0052ce47 fffff900`c00e52f0 fffff900`c00e52f0 : win32k!QueueMouseEvent+0x122<br/>fffffa60`059c4890 fffff960`001d3789 : fffff900`c00e52f0 000002f6`0000014c fffffa80`0813fc88 00000000`00000246 : win32k!ProcessMouseInput+0x24d<br/>fffffa60`059c4900 fffff800`01ecd5a0 : fffffa80`0a5c0890 fffffa80`0a5c0890 00000000`00000000 00000000`00000000 : win32k!InputApc+0xd5<br/>fffffa60`059c4930 fffff800`01ea9121 : 00000000`00000000 00000000`00000000 fffff960`001d36b4 00000000`00000000 : nt!KiDeliverApc+0x420<br/>fffffa60`059c49d0 fffff800`01ea8596 : 00000000`00000002 00000000`0000000f fffff960`00000002 fffffa80`00000009 : nt!KiSwapThread+0x491<br/>fffffa60`059c4a40 fffff960`0016c1f2 : fffff900`00000002 fffff900`c00e75b0 fffffa60`00000001 fffffa60`0000000d : nt!KeWaitForMultipleObjects+0x2d6<br/>fffffa60`059c4ac0 fffff960`0016c545 : 00000000`00000000 fffff900`c00e75b0 00000000`00000004 fffff960`0036d5e0 : win32k!xxxMsgWaitForMultipleObjects+0x102<br/>fffffa60`059c4b40 fffff960`0013cb53 : fffffa80`00000001 fffffa60`0000000c fffffa80`0a5c0890 fffffa80`0a353810 : win32k!xxxDesktopThread+0x272<br/>fffffa60`059c4bc0 fffff960`001b5046 : fffffa80`00000001 fffff960`0036d5e0 00000000`00000000 00000000`00000000 : win32k!xxxCreateSystemThreads+0x73<br/>fffffa60`059c4bf0 fffff800`01ea2e33 : fffffa80`0a5c0890 00000000`00000004 000007fe`fd618b60 00000000`00000000 : win32k!NtUserCallNoParam+0x36<br/>fffffa60`059c4c20 000007fe`fd56bbda : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13<br/>00000000`009ff828 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7fe`fd56bbda<br/><br/><br/>FOLLOWUP_IP: <br/>win32k!memmove+5<br/>fffff960`001a4815 d10f ror dword ptr [rdi],1<br/><br/>SYMBOL_STACK_INDEX: 0<br/><br/>SYMBOL_NAME: win32k!memmove+5<br/><br/>FOLLOWUP_NAME: MachineOwner<br/><br/>IMAGE_NAME: hardware<br/><br/>DEBUG_FLR_IMAGE_TIMESTAMP: 0<br/><br/>STACK_COMMAND: .cxr 0xfffffa60059c3ff0 ; kb<br/><br/>MODULE_NAME: hardware<br/><br/>FAILURE_BUCKET_ID: X64_IP_MISALIGNED<br/><br/>BUCKET_ID: X64_IP_MISALIGNED<br/><br/>Followup: MachineOwner<br/>---------<br/> <br/><br/>Any help would be awesome. Thanks.<em>This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.</em><br/><br/>I found the information above for you ?<br/><br/>I suggest you update your drivers . <br/><br/><a href="https://interviewquestions.tuteehub.com/tag/source-244756" style="font-weight:bold;" target="_blank" title="Click to know more about SOURCE">SOURCE</a> : <a href="https://msdn.microsoft.com/en-us/library/ms793232.aspx">http://msdn.microsoft.com/en-us/library/ms793232.aspx</a><br/><br/>All drivers, including the graphics driver are up to date. Try reinstalling them.You wouldn't, by chance, have hibernation enabled...would you?<br/><br/>Make sure you have the latest Service packs and updates from Windows for this particular operating system.Hibernation is <a href="https://interviewquestions.tuteehub.com/tag/disabled-955188" style="font-weight:bold;" target="_blank" title="Click to know more about DISABLED">DISABLED</a> and has been. I tested something last <a href="https://interviewquestions.tuteehub.com/tag/night-343929" style="font-weight:bold;" target="_blank" title="Click to know more about NIGHT">NIGHT</a> and now I believe it only crashes if a program is running. I don't think it <a href="https://interviewquestions.tuteehub.com/tag/matters-1089749" style="font-weight:bold;" target="_blank" title="Click to know more about MATTERS">MATTERS</a> which program, but I'm not 100% on this theory yet. I know it crashes when Utorrent is running, but it has also <a href="https://interviewquestions.tuteehub.com/tag/crashed-2552890" style="font-weight:bold;" target="_blank" title="Click to know more about CRASHED">CRASHED</a> with Window's DVD Maker. Also, I have recently disable Windows Sidebar so that could possibly have something to do with it. I will be testing all of these ideas. My graphics driver was updated to the newest version after this problem started so I don't really think reinstalling the driver for it will help, but I will try it. Thanks for you help.Is the operating system up to date?...as far as Service Packs and patches?Yes, the installation dvd came with SP1 on it and all patches/updates have been downloaded.Then, you're probably correct that another software program is causing it. Could be a conflict with the Vista OS. Seems to be a lot of that going around.<br/><br/>Keep us posted...</p></body></html> | |