InterviewSolution
Saved Bookmarks
InterviewSolution
| 1. |
Solve : Constant BSOD on new PC. Help!? |
| Answer» <html><body><p>Hello,<br/><br/>I recently had a new computer made from an established shop and it's having problems with BSOD. It's a Ryzen 2700x with 32GB of 3000 MHZ Ram, a GTX 1080, and <a href="https://interviewquestions.tuteehub.com/tag/windows-22662" style="font-weight:bold;" target="_blank" title="Click to know more about WINDOWS">WINDOWS</a> 10 Pro. Here are the steps I've <a href="https://interviewquestions.tuteehub.com/tag/tried-7272297" style="font-weight:bold;" target="_blank" title="Click to know more about TRIED">TRIED</a> already:<br/><br/>- memtest86 one pass<br/>- chkdsk /f /r<br/>- sfc /scannow<br/>- I have no yellow exclamations in Device Manager<br/>- For potential issues, this computer is using Avast Antivirus and a generic Pleomax Korean keyboard that I just plug and played drivers for<br/>- The only software I've added has been Steam, poker clients, poker software, and PostGRESQL.<br/>- I did not get to test the system extensively before installing these programs since they've never caused me issues before.<br/><br/>These are the 3 error messages I received, all spaced about 1 hour apart. I think for one of them, the computer was noticeably lagging/stuttering right before it crashed.<br/><br/>PAGE FAULT IN NONPAGED AREA (what failed: win32kbase.sys)<br/>SYSTEM SERVICE EXCEPTION<br/>CRITICAL PROCESS DIED<br/><br/>Any help is much <a href="https://interviewquestions.tuteehub.com/tag/appreciated-2438458" style="font-weight:bold;" target="_blank" title="Click to know more about APPRECIATED">APPRECIATED</a>! This constant BSOD on a new computer is really bumming me out.<br/><br/>I have the memdump from the last one.<br/><br/>Loading Dump File [C:\Windows\MEMORY.DMP]<br/>Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.<br/><br/>************* Path validation summary **************<br/>Response Time (ms) Location<br/>Deferred SRV*C:\Windows\symbol_cache*http://msdl.microsoft.com/download/symbols<br/>Symbol search path is: SRV*C:\Windows\symbol_cache*http://msdl.microsoft.com/download/symbols<br/>Executable search path is:<br/>Windows 10 Kernel Version 17134 MP (16 procs) Free x64<br/>Product: WinNt, suite: TerminalServer SingleUserTS<br/>Built by: 17134.1.amd64fre.rs4_release.180410-1804<br/>Machine Name:<br/>Kernel base = 0xfffff801`390a1000 PsLoadedModuleList = 0xfffff801`3944f2d0<br/>Debug session time: Sun Sep 30 04:26:22.057 2018 (UTC + 9:00)<br/>System Uptime: 0 days 0:01:02.785<br/>Loading Kernel Symbols<br/>....................................... ........................<br/>..........Page 7ab3 not present in the dump file. Type ".hh dbgerr004" for details<br/>....................................... ...............<br/>....................................... .........................<br/>....<br/>Loading User Symbols<br/>....................................... .........................<br/>....................<br/>Loading unloaded module list<br/>...........<br/>*******************************************************************************<br/>* *<br/>* Bugcheck <a href="https://interviewquestions.tuteehub.com/tag/analysis-25709" style="font-weight:bold;" target="_blank" title="Click to know more about ANALYSIS">ANALYSIS</a> *<br/>* *<br/>*******************************************************************************<br/><br/>Use !analyze -v to get detailed debugging information.<br/><br/>BugCheck EF, {ffffa4850290f580, 0, 0, 0}<br/><br/>Page 7ab3 not present in the dump file. Type ".hh dbgerr004" for details<br/>Probably caused by : psmserviceexthost.dll<br/><br/>Followup: MachineOwner<br/>---------<br/><br/>windbg> .hh dbgerr004<br/>3: kd> .ignore_missing_pages 1<br/>Suppress kernel summary dump missing page error message<br/>3: kd> !analyze -v<br/>*******************************************************************************<br/>* *<br/>* Bugcheck Analysis *<br/>* *<br/>*******************************************************************************<br/><br/>CRITICAL_PROCESS_DIED (ef)<br/>A critical system process died<br/>Arguments:<br/>Arg1: ffffa4850290f580, Process object or thread object<br/>Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.<br/>Arg3: 0000000000000000<br/>Arg4: 0000000000000000<br/><br/>Debugging Details:<br/>------------------<br/><br/><br/>KEY_VALUES_STRING: 1<br/><br/><br/>TIMELINE_ANALYSIS: 1<br/><br/><br/>DUMP_CLASS: 1<br/><br/>DUMP_QUALIFIER: 401<br/><br/>BUILD_VERSION_STRING: 17134.1.amd64fre.rs4_release.180410-1804<br/><br/>SYSTEM_MANUFACTURER: Gigabyte Technology Co., Ltd.<br/><br/>SYSTEM_PRODUCT_NAME: B450 I AORUS PRO WIFI<br/><br/>SYSTEM_SKU: Default string<br/><br/>SYSTEM_VERSION: Default string<br/><br/>BIOS_VENDOR: American Megatrends Inc.<br/><br/>BIOS_VERSION: F2<br/><br/>BIOS_DATE: 08/08/2018<br/><br/>BASEBOARD_MANUFACTURER: Gigabyte Technology Co., Ltd.<br/><br/>BASEBOARD_PRODUCT: B450 I AORUS PRO WIFI-CF<br/><br/>BASEBOARD_VERSION: x.x<br/><br/>DUMP_TYPE: 1<br/><br/>BUGCHECK_P1: ffffa4850290f580<br/><br/>BUGCHECK_P2: 0<br/><br/>BUGCHECK_P3: 0<br/><br/>BUGCHECK_P4: 0<br/><br/>PROCESS_NAME: svchost.exe<br/><br/>CRITICAL_PROCESS: svchost.exe<br/><br/>EXCEPTION_CODE: (Win32) 0x3aee040 (61792320) - <br/><br/>ERROR_CODE: (NTSTATUS) 0x3aee040 - <br/><br/>CRITICAL_PROCESS_REPORTGUID: {9612bd54-c295-4afe-a2fe-b9d0c798fdf4}<br/><br/>IMAGE_NAME: psmserviceexthost.dll<br/><br/>DEBUG_FLR_IMAGE_TIMESTAMP: 36901427<br/><br/>MODULE_NAME: psmserviceexthost<br/><br/>FAULTING_MODULE: 00007ffc3b930000 psmserviceexthost<br/><br/>CPU_COUNT: 10<br/><br/>CPU_MHZ: e6d<br/><br/>CPU_VENDOR: AuthenticAMD<br/><br/>CPU_FAMILY: 17<br/><br/>CPU_MODEL: 8<br/><br/>CPU_STEPPING: 2<br/><br/>DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT<br/><br/>BUGCHECK_STR: 0xEF<br/><br/>CURRENT_IRQL: 0<br/><br/>ANALYSIS_SESSION_HOST: DESKTOP-LH5O5KR<br/><br/>ANALYSIS_SESSION_TIME: 09-30-2018 15:33:16.0510<br/><br/>ANALYSIS_VERSION: 10.0.17134.12 amd64fre<br/><br/>LAST_CONTROL_TRANSFER: from fffff8013981f0c1 to fffff8013924a490<br/><br/>STACK_TEXT:<br/>ffff928e`657bc938 fffff801`3981f0c1 : 00000000`000000ef ffffa485`0290f580 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx<br/>ffff928e`657bc940 fffff801`3976017d : 00000000`00000000 fffff801`390abae5 ffffa485`0290f580 00000000`c000001d : nt!PspCatchCriticalBreak+0xfd<br/>ffff928e`657bc9e0 fffff801`3964e488 : ffffa485`00000000 00000000`00000000 ffffa485`0290f580 ffffa485`0290f858 : nt!PspTerminateAllThreads+0x112461<br/>ffff928e`657bca50 fffff801`3964ffd1 : ffffffff`ffffffff ffff928e`657bcb80 ffffa485`0290f580 fffff801`39553f01 : nt!PspTerminateProcess+0xe0<br/>ffff928e`657bca90 fffff801`3925ab43 : ffffa485`00000088 ffffa485`03aee040 ffffa485`0290f580 0000003e`8937f6dc : nt!NtTerminateProcess+0xa9<br/>ffff928e`657bcb00 00007ffb`c11501a1 : 00000000`0000002c ffffffff`ffffffff 00000000`c000001d 00000000`00000001 : nt!KiSystemServiceCopyEnd+0x13<br/>0000003e`8937c558 00000000`0000002c : ffffffff`ffffffff 00000000`c000001d 00000000`00000001 00000000`00000000 : 0x00007ffb`c11501a1<br/>0000003e`8937c560 ffffffff`ffffffff : 00000000`c000001d 00000000`00000001 00000000`00000000 00000000`00000002 : 0x2c<br/>0000003e`8937c568 00000000`c000001d : 00000000`00000001 00000000`00000000 00000000`00000002 00007ffc`40ff122d : 0xffffffff`ffffffff<br/>0000003e`8937c570 00000000`00000001 : 00000000`00000000 00000000`00000002 00007ffc`40ff122d 00007ffc`4108471c : 0xc000001d<br/>0000003e`8937c578 00000000`00000000 : 00000000`00000002 00007ffc`40ff122d 00007ffc`4108471c 00000000`00000001 : 0x1<br/><br/><br/>THREAD_SHA1_HASH_MOD_FUNC: 042a2b51772309c39e12d732cc93cacf0af3064 e<br/><br/>THREAD_SHA1_HASH_MOD_FUNC_OFFSET: c96dad9e532ba0733a605f3f3d97734f852fe7e 8<br/><br/>THREAD_SHA1_HASH_MOD: ee8fcf1fb60cb6e3e2f60ddbed2ec02b5748a69 3<br/><br/>FOLLOWUP_NAME: MachineOwner<br/><br/>IMAGE_VERSION: 10.0.17134.320<br/><br/>STACK_COMMAND: .thread ; .cxr ; kb<br/><br/>FAILURE_BUCKET_ID: 0xEF_svchost.exe_BUGCHECK_CRITICAL_PROC ESS_3<a href="/cdn-cgi/l/email-protection">[email protected]</a>YAJPEAU_RM_ACTIVITY_HO<a href="/cdn-cgi/l/email-protection">[email protected]</a><a href="/cdn-cgi/l/email-protection">[email protected]</a>_IMAGE_psmserviceexthost.dll<br/><br/>BUCKET_ID: 0xEF_svchost.exe_BUGCHECK_CRITICAL_PROC ESS_3<a href="/cdn-cgi/l/email-protection">[email protected]</a><a href="/cdn-cgi/l/email-protection">[email protected]</a><a href="/cdn-cgi/l/email-protection">[email protected]</a>_IMAGE_psmserviceexthost.dll<br/><br/>PRIMARY_PROBLEM_CLASS: 0xEF_svchost.exe_BUGCHECK_CRITICAL_PROC ESS_3<a href="/cdn-cgi/l/email-protection">[email protected]</a><a href="/cdn-cgi/l/email-protection">[email protected]</a><a href="/cdn-cgi/l/email-protection">[email protected]</a>_IMAGE_psmserviceexthost.dll<br/><br/>TARGET_TIME: 2018-09-29T19:26:22.000Z<br/><br/>OSBUILD: 17134<br/><br/>OSSERVICEPACK: 320<br/><br/>SERVICEPACK_NUMBER: 0<br/><br/>OS_REVISION: 0<br/><br/>SUITE_MASK: 272<br/><br/>PRODUCT_TYPE: 1<br/><br/>OSPLATFORM_TYPE: x64<br/><br/>OSNAME: Windows 10<br/><br/>OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS<br/><br/>OS_LOCALE:<br/><br/>USER_LCID: 0<br/><br/>OSBUILD_TIMESTAMP: 2018-09-21 12:40:27<br/><br/>BUILDDATESTAMP_STR: 180410-1804<br/><br/>BUILDLAB_STR: rs4_release<br/><br/>BUILDOSVER_STR: 10.0.17134.1.amd64fre.rs4_release.18041 0-1804<br/><br/>ANALYSIS_SESSION_ELAPSED_TIME: de4<br/><br/>ANALYSIS_SOURCE: KM<br/><br/>FAILURE_ID_HASH_STRING: km:0xef_svchost.exe_bugcheck_critical_proc ess_3<a href="/cdn-cgi/l/email-protection">[email protected]</a><a href="/cdn-cgi/l/email-protection">[email protected]</a><a href="/cdn-cgi/l/email-protection">[email protected]</a>_image_psmserviceexthost.dll<br/><br/>FAILURE_ID_HASH: {3465abb3-5609-b81c-b0d7-d27755ff5d06}<br/>What make and model # PSU ? ?Curious if the shop has any warranty on this system? Have you contacted them about this issue?<br/><br/>You might have to worry about voiding a warranty if you <a href="https://interviewquestions.tuteehub.com/tag/start-239994" style="font-weight:bold;" target="_blank" title="Click to know more about START">START</a> playing inside....</p></body></html> | |