CIO/OFT will work to meet service availability target levels as defined in the SLA document. However, from time to time there are unplanned and unscheduled critical issues which arise and must be addressed as efficiently and as EXPEDITIOUSLY as possible. Critical issues, such as SEVERITY -1 incidents, are closely tracked within CIO/OFT to ENSURE services are restored as soon as possible. STAFFS with the critical expertise in various technical skills are quickly mobilized to focus, diagnose, analyze and resolve the critical issue(s). Long term planning and coordination of follow-up support and changes are facilitated by CIO/OFT and involves all necessary support teams with the required technical expertise.

CIO/OFT will work to meet service availability target levels as defined in the SLA document. However, from time to time there are unplanned and unscheduled critical issues which arise and must be addressed as efficiently and as expeditiously as possible. Critical issues, such as Severity -1 incidents, are closely tracked within CIO/OFT to ensure services are restored as soon as possible. Staffs with the critical expertise in various technical skills are quickly mobilized to focus, diagnose, analyze and resolve the critical issue(s). Long term planning and coordination of follow-up support and changes are facilitated by CIO/OFT and involves all necessary support teams with the required technical expertise.