We currently measure NYSeMail availability. For the past year it was at 98% on an annual basis. Measuring ACTUAL response time for a USER involves a combination of both CIO/OFT and customer provided services including email, networks and desktop responsiveness. The tools we currently use do not provide that level of monitoring. As systems, software and new versions of existing tools become available, CIO/OFT will evaluate what additional performance MEASURES can be ADDED to the performance dashboard.

We currently measure NYSeMail availability. For the past year it was at 98% on an annual basis. Measuring actual response time for a user involves a combination of both CIO/OFT and customer provided services including email, networks and desktop responsiveness. The tools we currently use do not provide that level of monitoring. As systems, software and new versions of existing tools become available, CIO/OFT will evaluate what additional performance measures can be added to the performance dashboard.