Setting RATES is a balance between cost and desired functionality. Periodically, CIO/OFT reviews rates to determine if changes in the rate methodology are needed. This may involve subdividing a service into components so customers can pick which parts of the service they want and only pay a rate for their SELECTED components. This may RESULT in offering more options, such as providing tiered levels of service and support with varying rates BASED on the level desired.

If a major change in rates or rate methodology is proposed for an existing IT shared service, CIO/OFT will meet with customers to review the proposed changes and GATHER customer feedback. CIO/OFT will then work with the Division of the Budget before proceeding with a change.

Setting rates is a balance between cost and desired functionality. Periodically, CIO/OFT reviews rates to determine if changes in the rate methodology are needed. This may involve subdividing a service into components so customers can pick which parts of the service they want and only pay a rate for their selected components. This may result in offering more options, such as providing tiered levels of service and support with varying rates based on the level desired.

If a major change in rates or rate methodology is proposed for an existing IT shared service, CIO/OFT will meet with customers to review the proposed changes and gather customer feedback. CIO/OFT will then work with the Division of the Budget before proceeding with a change.