Your SLA document will describe the DISPUTE Resolution process. Essentially, customers must notify the DEPUTY CIO of IT Customer Relationship Management Services, in writing, of the disputed billing amount and the reason for the dispute within 30 days of the dated INVOICE. Any amounts disputed in GOOD faith, may be deducted from the invoice, as long as the written notice has been sent to CIO/OFT. The remaining undisputed amount must be paid by the original due DATE. Within 30 days after final resolution of the disputed charges, all resolved disputed amounts must be paid by the customer or credit will be provided in the next monthly billing.

Your SLA document will describe the Dispute Resolution process. Essentially, customers must notify the Deputy CIO of IT Customer Relationship Management Services, in writing, of the disputed billing amount and the reason for the dispute within 30 days of the dated invoice. Any amounts disputed in good faith, may be deducted from the invoice, as long as the written notice has been sent to CIO/OFT. The remaining undisputed amount must be paid by the original due date. Within 30 days after final resolution of the disputed charges, all resolved disputed amounts must be paid by the customer or credit will be provided in the next monthly billing.