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Solve : Need help with slow computer? |
| Answer» <html><body><p>I am trying to clean up my "new" used laptop I got from my sister, it runs REALLY slow. I did some things on my own, like disk cleanup, and defragment, and I went in and deleted a bunch of old $NtUninstallKB873339$ like files, as suggested on a site, that led me to here. So this is my computer info:<br/><br/>Microsoft Windows XP<br/>Professional<br/>Version 2002<br/>Service Pack 2<br/><br/>Intel Pentium M<br/>Processor 1.73GHz<br/>1.73 GHz 504 MB of RAM<br/><br/>Dell Latitude 120L<br/>HArd Drive: FUJITSU MHV2040AH <br/>Under Sound and video:<br/> Audio Codecs<br/> Legacy Audio Drivers<br/> Legacy Video Capture Device<br/> Media Control Devices<br/> SigmaTel High Definition Audio CODEC<br/> SRS Audio Sandbox (WDM)<br/> Video Codecs<br/><br/>AVG Free Virus<br/>AVG Anti-Spyware free<br/>ATF Cleaner<br/>and I WANT to use Spyware blaster but I cannot get it to read my firefox<br/><br/>I mainly use Fire fox 2.0.0.12<br/>Sometimes I use Netscape 9.0.0.6<br/>I NEVER use IE unless i am forced to do so.....<br/><br/>I use qwest broadband internet. <br/><br/>ummm, not sure what else to offer about this computer, if I need to do a Hijak this I can, I will need to download it on here, I have it on my desktop, but not here. Hopefully you can help me, its just way slower than i know its supposed to be.Since you just got this laptop from your sister, I assume, you don't have any important data on it. Why not to clean reinstall Windows?Well I didn't add I don't have a cd, also she left on here programs I have wanted and could never afford, like Adobe CS3 and all the microsoft office programs, plus others....it was her school computer, so she dosen't have the disks, it just came with it. Otherwise I would.....but I just don't want to loose them!!Download HijackThis:<br/><a href="http://www.snapfiles.com/get/hijackthis.html">http://www.snapfiles.com/get/hijackthis.html</a><br/>and post its log.It tells me it The message exceeds the maximum allowed length (10000 characters).<br/><br/>can I attach a file??<br/>Yes.Ha, found it you had it hidden in the "additional options".<br/><br/>[recovering space - attachment deleted by <a href="https://interviewquestions.tuteehub.com/tag/admin-850174" style="font-weight:bold;" target="_blank" title="Click to know more about ADMIN">ADMIN</a>]You have few nasties there...<br/><br/>First...<br/>You need to update your Java: <br/><a href="http://java.sun.com/javase/downloads/index.jsp">http://java.sun.com/javase/downloads/index.jsp</a><br/>#4 - <strong>Java Runtime Environment (JRE) 6 Update 5</strong><br/>Uninstall all previous <a href="https://interviewquestions.tuteehub.com/tag/versions-244825" style="font-weight:bold;" target="_blank" title="Click to know more about VERSIONS">VERSIONS</a> of Java through Add\Remove.<br/><br/>Then...<br/><strong>Print these instructions out.</strong><br/><br/>1. Download SUPERAntiSpyware Free for Home Users:<br/><a href="https://www.superantispyware.com/">http://www.superantispyware.com/</a><br/><br/> * Double-click SUPERAntiSpyware.exe and use the default settings for installation.<br/> * An icon will be created on your desktop. Double-click that icon to launch the program.<br/> * If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here: <a href="https://www.superantispyware.com/definitions.html">http://www.superantispyware.com/definitions.html</a>.)<br/> * Close SUPERAntiSpyware.<br/><br/><strong>Restart computer in Safe Mode.</strong><br/><em>To enter <strong>Safe Mode</strong>, restart computer, and keep tapping F8 key, until menu appears; pick Safe Mode; you'll see "Safe Mode" in all four corners of your screen</em><br/><br/> * Open SUPERAntiSpyware.<br/> * Under "Configuration and Preferences", click the Preferences button.<br/> * Click the Scanning Control tab.<br/> * Under Scanner Options make sure the following are checked (leave all others unchecked):<br/> o Close browsers before scanning.<br/> o Scan for tracking cookies.<br/> o Terminate memory threats before quarantining.<br/> * Click the "Close" button to leave the control center screen.<br/> * Back on the main screen, under "Scan for Harmful Software" click Scan your computer.<br/> * On the left, make sure you check C:\Fixed Drive.<br/> * On the right, under "Complete Scan", choose Perform Complete Scan.<br/> * Click "Next" to start the scan. Please be patient while it scans your computer.<br/> * After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".<br/> * Make sure everything has a checkmark next to it and click "Next".<br/> * A notification will appear that "<a href="https://interviewquestions.tuteehub.com/tag/quarantine-610707" style="font-weight:bold;" target="_blank" title="Click to know more about QUARANTINE">QUARANTINE</a> and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.<br/> * If asked if you want to reboot, click "Yes".<br/> * To retrieve the removal information after reboot, launch SUPERAntispyware again.<br/> o Click Preferences, then click the Statistics/Logs tab.<br/> o Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.<br/> o If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.<br/> o Please copy and paste the Scan Log results in your next reply.<br/> * Click Close to exit the program.<br/><strong>Post SUPERAntiSpyware log.</strong><br/><br/><strong>RESTART COMPUTER!</strong><br/><br/>2. Download <strong>Malwarebytes' Anti-Malware</strong> (<a href="http://www.majorgeeks.com/Malwarebytes_Anti-Malware_d5756.html">http://www.majorgeeks.com/Malwarebytes_Anti-Malware_d5756.html</a>) to your desktop.<br/><br/> * Double-click <strong>mbam-setup.exe</strong> and follow the prompts to install the program.<br/> * At the end, be sure a checkmark is placed next to <strong>Update Malwarebytes' Anti-Malware</strong> and <strong>Launch Malwarebytes' Anti-Malware</strong>, then click <strong>Finish</strong>.<br/> * If an update is found, it will download and install the latest version.<br/> * Once the program has loaded, select <strong>Perform full scan</strong>, then click <strong>Scan</strong>.<br/> * When the scan is complete, click OK, then <strong>Show Results</strong> to view the results.<br/> * Be sure that everything is checked, and click <strong>Remove Selected</strong>.<br/> * When completed, a log will open in Notepad.<br/> * <strong>Post the log back here</strong>.<br/><br/>The log can also be found here:<br/>C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\<strong>log-date.txt</strong><br/>Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\<strong>log-date.txt</strong><br/><br/><strong>RESTART COMPUTER!</strong><br/><br/>3. <strong>Post new HijackThis log.</strong>SUPERAntiSpyware Scan Log<br/><br/>attached<br/><br/>[recovering space - attachment deleted by admin]Wow! Your sister collected quiet a bit...<br/><br/>Registry threats detected : 427<br/>File threats detected : 694<br/><br/>Next logs, please...Malwarebytes log attached<br/><br/>[recovering space - attachment deleted by admin]New Hijack This log attached<br/><br/>[recovering space - attachment deleted by admin]*** Is your Windows firewall on?<br/><br/>1. Print this post out, since you won't have an access to it, at some point.<br/><br/>2. Close all windows, except for HijackThis.<br/><br/>3. Put a checkmark next to the following HijackThis entries (<em>some entries will be checkmarked to disable unnecessary startups; in those cases (marked with *), no actual program will be removed</em>):<br/><br/>- O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)<br/>- <a href="https://interviewquestions.tuteehub.com/tag/o3-251062" style="font-weight:bold;" target="_blank" title="Click to know more about O3">O3</a> - Toolbar: (no name) - {DE9C389F-3316-41A7-809B-AA305ED9D922} - (no file)<br/>- O3 - Toolbar: (no name) - {D0943516-5076-4020-A3B5-AEFAF26AB263} - (no file)<br/>- *O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background<br/>- *O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe<br/>- O4 - .DEFAULT User Startup: Folder Settings (User 'Default user')<br/>- O4 - Global Startup: Folder Settings<br/>- O8 - Extra context menu item: &Winamp Toolbar Search - C:\Documents and Settings\All Users\Application Data\Winamp Toolbar\ieToolbar\resources\en-US\local\search.html<br/>- O9 - Extra button: Qwest Live - {A666FD40-3665-4BED-B098-7F61E0DA1119} - <a href="http://qwest.live.com">http://qwest.live.com</a> (file missing) (HKCU)<br/><br/>4. Click on "Fix checked" button.<br/><br/>5. <a href="https://interviewquestions.tuteehub.com/tag/turn-767121" style="font-weight:bold;" target="_blank" title="Click to know more about TURN">TURN</a> off System Restore:<br/><br/>- <strong>Windows XP</strong>:<br/> 1. Click Start.<br/> 2. Right-click the My Computer icon, and then click Properties.<br/> 3. Click the System Restore tab.<br/> 4. Check "Turn off System Restore".<br/> 5. Click Apply. <br/> 6. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.<br/> 7. Click OK.<br/>- <strong>Windows Vista</strong>:<br/> 1. Click Start.<br/> 2. Right-click the Computer icon, and then click Properties.<br/> 3. Click on System Protection under the Tasks column on the left side<br/> 4. Click on Continue on the "User Account Control" window that pops up<br/> 5. Under the System Protection tab, find Available Disks<br/> 6. Uncheck the box for any drive you wish to disable system restore on (in most cases, drive "C:")<br/> 7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.<br/> 8. Click OK<br/><br/>6. Restart computer.<br/><br/>7. Turn System Restore on.<br/><br/>8. Post new HijackThis log.Yes I checked and windows firewall is on. I messed up somehow did what you ask, check all you said in hijack this, clicked fix, but as i pulled up my start menu to shut off system restore everything froze. There was nothing in taskmanager to shut down, under applications, it was empty. And I never mess with processes, I worry i will ruin something. SO after I restarted, I ran the hijack this again and all you told me to check were gone, so now what? Attaching new log.<br/><br/><br/>[recovering space - attachment deleted by admin]We need to clear System Restore, because it's full of infected entries.<br/>Try to do it again, following my instructions. Instead of going to Start, you may right click on My Computer icon on your Desktop.<br/>Turn System Restore off, restart, and turn it on.<br/><br/>After that, we'll have to perform one last step.</p></body></html> | |