Gday all,
Running Windows Vista, SP2 , 2 gig processor, 2 gig RAM. Attached is a Canon MP460 multi printer, scanner.
I am recently Having trouble with an annoying pop up on boot up which has only recently surfaced.
At the completion of boot up, a pop up appears stating, Rundll- Error loading c:\users\henry\cnmss- when I put the cursor on it it states, “..IJ Status-Monitor starter, company canon Inc,file version 0.3.00 created 14/7/09” (14th July 09)
The printer and scanner run perfectly, but this pop up is very annoying although not affecting performance.
I located original file in C drive/Users and sent it to the recycle bin. No change in printer or performance. Re boot and the pop up appears again. Appears every boot up. Did a system restor and no effect.
Driving me nuts. Any advice on getting rid of it PLEASE.
I am just a computer user, so any advice tendered WOULD have to be in simple terms as I am a pre baby boomer and late on the computer scene. Hoping you can help
Woops fogot to add that it is Vista Home Premium.
Cheers
Henell
Must be some startup...

Download HijackThis:
http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis/download
by clicking on Download HijackThis Installer
Install, and run it.
Post HijackTHis log.
Do NOT attempt to fix anything!

NOTE. If you're using Vista, right click on HijackThis, and click Run as AdministratorThank you Broni. To the best of my ability, (very limited) I have tried to comply
The following is what came up
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:15:19 PM, on 15/07/2009
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Thomson\SpeedTouch USB\dragdiag.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\AVG\AVG8\avgtray.exe
C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\FinePixViewer\QuickDCF2.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.bigpond.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.bigpond.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.bigpond.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link HELPER - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: AVG Safe Search - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [SMSERIAL] C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Startup: Canon IJ Status Monitor Canon MP460 Printer (Copy 1).lnk = ?
O4 - Global Startup: ExifLauncher2.lnk = C:\Program Files\FinePixViewer\QuickDCF2.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O13 - Gopher Prefix:
O16 - DPF: {2646205B-878C-11D1-B07C-0000C040BCDB} (NSIEMisc Class) - file:///D:/Speedtouch/HTML/nskey.dll
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) -
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: a-squared Free Service (a2free) - Emsi Software GmbH - C:\Program Files\a-squared Free\a2service.exe
O23 - Service: AVG8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe

--
End of file - 4131 bytes

I trust that this is what you want. If notkeep it simple for the
computer dork please. Thank you againRun HJT again, and checkmark:
- O4 - Startup: Canon IJ Status Monitor Canon MP460 Printer (Copy 1).lnk = ?
Click "Fix checked" button.
Restart computer.Thank you so much. As a geriatric newbie I am amazed by your knowledge. I finally figured out how to follow your advice and it worked Thanks again.Woops. Seems I spoke too soon. Did several boot ups and all was serene, no pop up. Switched printer on and booted up and the thing thing had popped up again. I ran HJT again and there it was again, back on the list, after having "fixed" it.
Ticked/checked it again and ran "fix it" again. Came up again. Very persistent thing.
Any further thoughts please? Looking again at that entry, it looks like your printer Status Monitor file is corrupted.
I think, you need to reinstall printer driver.And in the re-install look for "check for auto updates " and de-select it...I ran HJT again and selected and hit the fix option it appears to have worked. Have booted up several times, then next morning, twice, and the thing (ssshh!) hasn't appeared. Thank you both for your advice. Will keep in mind the re -install option, and the auto update turned off. Thanks again for your time.Very well then Quote

Checking: Platform: Windows Vista SP2 (WinNT 6.00.1906)