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Answer» I just finished fixing my girlfriends computer with a similar PROBLEM.
Firstly navigate to windows\system32 and then look for sndvol32.exe if this is not here then that's your first problem, you need to GET a copy of this file from a friend or off the net (i suggest a friend as you know its safe.) If it is there then open it and CHECK all your settings to make sure nothing is muted.
Again like others have said be sure to use decent anti-virus software. Scan your system and ensure that there is no virus on it.
Uninstall then re-install windows media player. Try to play a song. If it still doesn't WORK remove all your music and then add it back in again. I did all this and it fixed the problem.
The ANTIVIRUS i use is AntiVir - never had a problem.
As for the video issue, i can't help you there.
Hope i've given some assistance
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