I ran across this website when I was SEARCHING the net for an ASUS Preload Wizard Recovery CD download.  I have an ASUS with Windows 7 Home Premium I purchased in about mid June 2012.  I am teaching in China and the first part of the year, late Feb. to early Aug., 2014 was not having problems with it like I have since I came back to China on Sept. 6, 2014. 

I'll give my stats on the ASUS.  It is a 64 bit machine.  It came with a standard Office starter package when I bought it.  I had a downloadable Microsoft Office 2010 Professional Plus link that I got in May 2013 when I was taking a class and qualified as a student for a good rate on that package.

I downloaded that software onto my ASUS and haven't had problems with it until recently. 

My ASUS accidentally got wet in Jan. 2013.  I was able to pull out the hard drive and it was not damaged.  I kept the remains of the computer.

I had bought a used HP Mini from a former roommate and had got tired of its being slow (it only has 1 GB of RAM), so I pulled the ASUS hard drive out in early Jan. 2014 and put it back into the casing, and thankfully it worked.  I took it with me to China.  It was working fine until about May and went blank.

One of my students was techy and he looked at it.  We took it to a campus computer shop.  They said it was shorting and cleaned the insides up with some cleaning solution.  I didn't have any problems with the remaining time I was in China, when I went back for a month in Aug. or most of the time I've been back here since Sept. 6. 

A few weeks ago it was loading up okay, but I couldn't use the pad; it doesn't have a mouse.  It has 4 GB of RAM.  I booted it into the Safe Mode and believe I got into some repairs and then it had been working fine until Oct. 24. 

On Oct. 24th I was just using some files not the DVD drive like I had been using to show a Connect With English video series.  I had clicked on a PDF which phonetics, and that worked fine.  However, when I tried to click on a Word document, Word wouldn't load up.  It said it had to locate some file and CLAIMED I wasn't a registered Office user and SHUT down out of Office.

I was running diagnostics on it the weekend of Oct. 24 and they were not working in the Safe Mode as they did a few weeks ago when I used a restore point prior to the problem.  This time in the Safe Mode initially it showed restore points but now show none.  I can't get any of the things in Safe Mode to work to find out the problem. 

Fortunately I have Open Office on my ASUS and can take old Power Point files into it and convert them to an ODF format and show them to my students in Open Office. 

Yesterday I tried to show the DVD in my class in the safe mode and it had the sound greyed out.  I couldn't even see the sound in the Control Panel. 

Today, Nov. 1, I have continued trying to troubleshoot.  Last weekend it said one option was resetting it to the factory start.  I am concerned about that because although it shows a Catalog in the Data drive with the original Windows, I am not getting my Office to run.  When I go to the original link, it has you get some downloader but doesn't show the files you need to reload Office.  An original executable Office file is not working.

I got into F9 when I was trying to get it to boot into Safe Mode and it did some kind of system repair.  I was booting it with F8 before it went into Windows and putting it into where I could set it to Safe Mode.  But it was staying along time in loading essential files and going to the standard mode. 

I have been noticing what looks like some little character in the tray with kind of an owl head that looks suspicious.  I do have the Panda Cloud Virus on it, Iobit Malware Fighter, something called Advanced System Care 7 and Tune Up Utilities that have seemed to be working fine. 

When I was in the Safe Mode last weekend, I tested all the programs which were working except when I got to the Office suite so that's why I feel they are suspect.  My CONCERN as I said if I reset to factory specs will I get Office 2010 Professional Plus to reload.  I don't have an CD with me.

I finally got back into Safe Mode, so I'm backing everything up on an external hard drive while I can.

Help!  Thanks.I'd contact ASUS to purchase the system recovery media. This will set the laptop back to factory settings and software. It sounds like you have many potential issues with this laptop. Also there is concern that while a cleaning solution was used to clean out corrosion from the laptop getting wet, from my own experience, its very difficult to get rid of the white lead film /oxide, especially under surface mount components. If the hardware is still running ok, then maybe your ok. But your going to need restore media.