Solve : BCCode 116?

1.	Solve : BCCode 116?
Answer» hi, lets get straight to the point :O Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional information about the problem: BCCODE: 116 BCP1: FFFFFA8008AE2340 BCP2: FFFFF88002C6167C BCP3: 0000000000000000 BCP4: 0000000000000002 OS Version: 6_1_7601 Service Pack: 1_0 Product: 768_1 Files that help describe the problem: C:\WINDOWS\Minidump\110414-18626-01.dmp C:\Users\Mike\AppData\Local\Temp\WER-105129-0.sysdata.xml Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt pretty sure its related to my gpu because whenever I use the laptop the display adapter resets itself or stops working at it restarts to blue screen and then I get the error message above when windows loads. ive reinstalled drivers old and new. reformatted to factory condition but nothing seems to solve it. im starting to think that the gpu is slowly failing specs: Dell Inspiron M5010 AMD Phenom II N870 Triple-Core Processor 2.30 ghz 640 GB Harddrive 6GB Ramanyone? Quote starting to think that the gpu is slowly failing You said it. At this point that is the more logical deduction. Blue screen codes may not correctly identify hardware failures. IMO you should find what options are available in your area. In some places there are great technicians that can troubleshoot down to chip and components. But hard to find such MEN elsewhere. The Dell Inspiration M5010 is rather old. -Right? It is maybe worth about $110 in good condition. Maybe you can swap or trade yours plus some money for a unit in better condition. That could be cheaper than t a costly repair. Download BlueScreenView: http://www.nirsoft.net/utils/blue_screen_view.html unzip downloaded file and double click on BlueScreenView.exe to run the program. when scanning is done, go to EDIT - Select All Go to FILE - SAVE Selected Items, and save the report as BSOD.txt Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply================================================== Dump File : 110414-18626-01.dmp Crash Time : 11/4/2014 10:00:44 PM Bug Check String : Bug Check Code : 0x00000116 Parameter 1 : fffffa80`08ae2340 Parameter 2 : fffff880`02c6167c Parameter 3 : 00000000`00000000 Parameter 4 : 00000000`00000002 Caused By Driver : dxgkrnl.sys Caused By Address : dxgkrnl.sys+5d134 File Description : Product Name : Company : File Version : Processor : x64 Crash Address : ntoskrnl.exe+75bc0 Stack Address 1 : Stack Address 2 : Stack Address 3 : Computer Name : Full Path : C:\Windows\Minidump\110414-18626-01.dmp Processors Count : 3 Major Version : 15 Minor Version : 7601 Dump File SIZE : 371,448 Dump File Time : 11/4/2014 10:01:47 PM ================================================== Quote from: Geek-9pm on November 08, 2014, 08:20:24 PM You said it. At this point that is the more logical deduction. Blue screen codes may not correctly identify hardware failures. IMO you should find what options are available in your area. In some places there are great technicians that can troubleshoot down to chip and components. But hard to find such men elsewhere. The Dell Inspiration M5010 is rather old. -Right? It is maybe worth about $110 in good condition. Maybe you can swap or trade yours plus some money for a unit in better condition. That could be cheaper than t a costly repair. I bought it in march 2011. Im not interested in putting anymore money into an old laptop, I can buy a new pc if need be but im just looking to find out if what I suspect is really going on with it and then ill take it from there. note: whenever I watch videos on youtube etc.. at some point the video just turns green and I cant watch any video, im sure its related to the issue im having1) You've shown only one bsod 2) Please go to the website of your laptop manufacturer and download and install the most current drivers for the display adapter, the chipset, and see if there is a more current bios flash. 3) Download and install the most current release of directXthat's the only one I had since I recently reformatted, ive tried using old dell drivers for my gpu and new ones, and also ones from amd, and still have same issues. chipset is up to date and so is my biosIf it's a Dell...and a laptop...those are the only Drivers you should be using... Quote from: patio on November 09, 2014, 12:02:26 PM If it's a Dell...and a laptop...those are the only Drivers you should be using... I am currently using dell drivers, I tried the drivers from amd just to see if the issue would be fixed.In device manager, are there any yellow or red symbols? If not, I agree it's probably the display adapter. Quote from: Allan on November 09, 2014, 12:12:33 PM In device manager, are there any yellow or red symbols? If not, I agree it's probably the display adapter. nope everything seems normalWell, then it does sound like a hardware issue. Sorry. Quote from: Allan on November 09, 2014, 12:18:09 PM Well, then it does sound like a hardware issue. Sorry. its all good, thanks for your help, just wanted to make sureheres another blue screen error ================================================== Dump File : 111914-18704-01.dmp Crash Time : 11/19/2014 11:53:08 AM Bug Check String : Bug Check Code : 0x00000116 Parameter 1 : fffffa80`08eed4e0 Parameter 2 : fffff880`036ee5a4 Parameter 3 : ffffffff`c0000001 Parameter 4 : 00000000`00000003 Caused By Driver : dxgkrnl.sys Caused By Address : dxgkrnl.sys+5d134 File Description : Product Name : Company : File Version : Processor : x64 Crash Address : ntoskrnl.exe+75bc0 Stack Address 1 : Stack Address 2 : Stack Address 3 : Computer Name : Full Path : C:\Windows\Minidump\111914-18704-01.dmp Processors Count : 3 Major Version : 15 Minor Version : 7601 Dump File Size : 852,272 Dump File Time : 11/19/2014 11:54:01 AM ==================================================

Answer»

hi, lets get straight to the point :O

Problem signature:
Problem Event Name:   BlueScreen
OS Version:   6.1.7601.2.1.0.768.3
Locale ID:   1033

Additional information about the problem:
BCCODE:   116
BCP1:   FFFFFA8008AE2340
BCP2:   FFFFF88002C6167C
BCP3:   0000000000000000
BCP4:   0000000000000002
OS Version:   6_1_7601
Service Pack:   1_0
Product:   768_1

Files that help describe the problem:
C:\WINDOWS\Minidump\110414-18626-01.dmp
C:\Users\Mike\AppData\Local\Temp\WER-105129-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

pretty sure its related to my gpu because whenever I use the laptop the display adapter resets itself or stops working at it restarts to blue screen and then I get the error message above when windows loads. ive reinstalled drivers old and new. reformatted to factory condition but nothing seems to solve it. im starting to think that the gpu is slowly failing

specs: Dell Inspiron M5010 AMD Phenom II N870 Triple-Core Processor 2.30 ghz 640 GB Harddrive 6GB Ramanyone?
Quote

starting to think that the gpu is slowly failing

You said it.
At this point that is the more logical deduction.
Blue screen codes may not correctly identify hardware failures.
IMO you should find what options are available in your area. In some places there are great technicians that can troubleshoot down to chip and components. But hard to find such MEN elsewhere.

The Dell Inspiration M5010 is rather old. -Right? It is maybe worth about $110 in good condition. Maybe you can swap or trade yours plus some money for a unit in better condition. That could be cheaper than t a costly repair.

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply==================================================
Dump File : 110414-18626-01.dmp
Crash Time : 11/4/2014 10:00:44 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`08ae2340
Parameter 2 : fffff880`02c6167c
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d134
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\110414-18626-01.dmp
Processors Count : 3
Major Version : 15
Minor Version : 7601
Dump File SIZE : 371,448
Dump File Time : 11/4/2014 10:01:47 PM
==================================================

Quote from: Geek-9pm on November 08, 2014, 08:20:24 PM

You said it.
At this point that is the more logical deduction.
Blue screen codes may not correctly identify hardware failures.
IMO you should find what options are available in your area. In some places there are great technicians that can troubleshoot down to chip and components. But hard to find such men elsewhere.

The Dell Inspiration M5010 is rather old. -Right? It is maybe worth about $110 in good condition. Maybe you can swap or trade yours plus some money for a unit in better condition. That could be cheaper than t a costly repair.

I bought it in march 2011. Im not interested in putting anymore money into an old laptop, I can buy a new pc if need be but im just looking to find out if what I suspect is really going on with it and then ill take it from there.

note: whenever I watch videos on youtube etc.. at some point the video just turns green and I cant watch any video, im sure its related to the issue im having1) You've shown only one bsod
2) Please go to the website of your laptop manufacturer and download and install the most current drivers for the display adapter, the chipset, and see if there is a more current bios flash.
3) Download and install the most current release of directXthat's the only one I had since I recently reformatted, ive tried using old dell drivers for my gpu and new ones, and also ones from amd, and still have same issues. chipset is up to date and so is my biosIf it's a Dell...and a laptop...those are the only Drivers you should be using... Quote from: patio on November 09, 2014, 12:02:26 PM

If it's a Dell...and a laptop...those are the only Drivers you should be using...

I am currently using dell drivers, I tried the drivers from amd just to see if the issue would be fixed.In device manager, are there any yellow or red symbols? If not, I agree it's probably the display adapter. Quote from: Allan on November 09, 2014, 12:12:33 PM

In device manager, are there any yellow or red symbols? If not, I agree it's probably the display adapter.

nope everything seems normalWell, then it does sound like a hardware issue. Sorry. Quote from: Allan on November 09, 2014, 12:18:09 PM

Well, then it does sound like a hardware issue. Sorry.

its all good, thanks for your help, just wanted to make sureheres another blue screen error

==================================================
Dump File : 111914-18704-01.dmp
Crash Time : 11/19/2014 11:53:08 AM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`08eed4e0
Parameter 2 : fffff880`036ee5a4
Parameter 3 : ffffffff`c0000001
Parameter 4 : 00000000`00000003
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d134
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\111914-18704-01.dmp
Processors Count : 3
Major Version : 15
Minor Version : 7601
Dump File Size : 852,272
Dump File Time : 11/19/2014 11:54:01 AM
==================================================

Solve : BCCode 116?

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