I started up Quickbooks on Friday and ran the update and when I opened the data file, question mark prefixes appeared in front of all of the account names (screenshot attached was NOT posted)). The program will not let you delete the question mark as it errors and says the account number already exists. Yet it DENIES data entry as the account cannot be found! If I open the identical data file with Quickbooks on my laptop, all is normal. I do not run payroll.

So, I uninstalled and after the uninstall it forced a reboot then again after reinstall. The again after I reinstalled over the install I had just made when I pulled my internet connection cable off as it WENT into windows. Same thing. I TRIED to uninstall one more time, cleaned out all remnants of the program and from the registry and tried again to reinstall with my cable connection disconnected from bootup (so it could not update on the internet). Same result.

I am thinking now that it is not a bug in the Quickbooks update, but maybe a windows problem It cannot be that the data file is CORRUPTED as it works fine on the other computer. :-?

This has caused me and my bookkeeper enough downtime and frustration – so please help!!